Ratings based on 884 Guest Reviews
Hear it directly from our travellers
3.4 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 17, 2024
The building is a bit rundown, but it is clean and the service is good.
Comment from Hotel Management
Oct. 19, 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for the perfect 5 out of 5 rating! We're glad to hear you found the hotel clean and enjoyed the service. Your feedback is valuable to us as we continue to improve our facilities. We hope to welcome you back soon!Sincerely, Hotel Manager
by A traveller
Posted Aug. 5, 2024 on Expedia
Comment from Hotel Management
Aug. 26, 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your review. We’re sorry to hear that your stay was only satisfactory. We’d appreciate any specific feedback on what could have been improved to make your experience better. Your input is valuable as we strive to enhance our services. We hope to have the opportunity to provide a more enjoyable stay in the future.Sincerely, Hotel Manager
by A traveller
Posted Aug. 4, 2024 on Expedia
Comment from Hotel Management
Aug. 6, 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your 5-star review! We’re thrilled to hear you had a great stay with us. Your feedback is truly appreciated, and we’re glad to know everything met your expectations. We look forward to welcoming you back in the future!Sincerely, Hotel Manager
by A traveller
Posted Aug. 4, 2024 on Expedia
Booked this hotel due to proximity to a wedding. Upon arrival, noone was at the desk and the sign read call a number f9r assistance so I did and nobody answered finally and lady came in with latex gloves on and said how can I help, not personable at all. I said well we are here for a wedding and would like to check in and change, she said I can charge you an early check and we were there at like 1:05. Lady- you can wait or I can charge you. Super rude attitude!
Then, upon our arrival after the wedding it took the guy 20 minutes to check me in, he didnt have a clue and I expressed what the check in lady said and he said well that doesn't make sense, long story. Get into our room to relax and wanted to watch tv to relax, nothing it wouldnt work, so I thought Id give the front desk a jingle and the phone wouldn't work and the cord was completely disconnected and I held it up and showed my husband and tried to reconnect to call front desk. Bed was absolutely hard as a rock and room smelled at $250. The attendants at this location don't give a rip!
Comment from Hotel Management
Aug. 6, 2024 by Hotel Manager, Hotel Management
Dear Guest,I’m sorry to hear about your disappointing experience. It’s clear we missed the mark in several areas, from the check-in process to the condition of your room. Your feedback is crucial, and I’m addressing these issues with our team to ensure they’re resolved promptly. We strive to provide excellent service and a comfortable stay, and I regret that we fell short. Thank you for bringing these concerns to our attention.Sincerely, Hotel Manager
by A traveller
Posted Aug. 3, 2024 on Expedia
Stayed one night and realized this was worth driving to Bear Lake to save 100 dollars, the drive was beautiful, so I booked another night, just call ahead to get a ground floor, put Mike two e-bikes in the room and had plenty of room to move around.
Comment from Hotel Management
Aug. 6, 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your fantastic review! We're thrilled to hear you enjoyed your stay and found it worth the drive to Bear Lake. It’s great to know that our ground-floor room and spacious accommodations worked well for you. We look forward to welcoming you back for another enjoyable visit.Sincerely, Hotel Manager
by A traveller
Posted Aug. 3, 2024 on Expedia
Great price with indoor swimming pool and nice staff. Make sure you get the ground floor by calling ahead, no elevator, but rooms are spacious and have microwave and refrigerator.
Comment from Hotel Management
Aug. 6, 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your positive feedback! We're delighted that you found our indoor pool, spacious rooms, and amenities to your liking. We appreciate your tip about calling ahead for ground-floor rooms, as we do not have an elevator. We look forward to hosting you again and providing another great stay.Sincerely, Hotel Manager
by A traveller
clean- needs friendlier staff-breakfast toocrowded
Posted Aug. 3, 2024 on HotelsComment from Hotel Management
Aug. 6, 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback. We're glad to hear you found the hotel clean. However, we're sorry to learn that our staff's friendliness and the breakfast experience did not meet your expectations. Your comments are invaluable, and we'll address these areas to improve our guest experience. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager
by A traveller
Posted Aug. 2, 2024 on Hotels
Comment from Hotel Management
Aug. 6, 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback. We appreciate you taking the time to review your stay. We're glad you found some aspects satisfactory, but we're sorry to hear that not everything met your expectations. Your input is important to us, and we will work on improving the areas you mentioned. We hope to have the opportunity to provide a better experience in the future.Sincerely, Hotel Manager
by A traveller
Posted Aug. 2, 2024 on Expedia
I came home with bedbugs. I was in the accommodations room. Not happy.
Comment from Hotel Management
Aug. 3, 2024 by Hotel Manager, Hotel Management
Dear Guest,We sincerely apologize for the experience you described. Your feedback is very concerning, and we take it seriously. We urge you to contact our management team directly so we can address this issue promptly and ensure it does not happen again.Sincerely, Hotel Manager
by A traveller
Posted Aug. 2, 2024 on Hotels
Comment from Hotel Management
Aug. 3, 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your perfect rating! We’re thrilled to hear that you had an excellent stay with us. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future.Sincerely, Hotel Manager
