Ratings based on 423 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jun. 3, 2024
Xxx
by A traveller
Posted May 25, 2024
I don’t have any complaints with the staff.
by A traveller from Berwyn
Posted Feb. 27, 2024 on Expedia
no laundry.
by A traveller
Posted Feb. 22, 2024 on Expedia
It was a very friendly and clean facility we've have stayed at.
The price was very reasonable as well.
by A traveller
Posted Feb. 18, 2024 on Expedia
Very kind front desk staff and housekeeping staff. Breakfast was very good. Enjoyed my stay and will stay there anytime I’m in town.
by A traveller
Avoid this Hotel at All Costs - Family in distres
Posted Feb. 12, 2024 on HotelsExperience: Budget hotel masquerading as a Holiday Inn Express & Suites
This hotel's lack of accountability and empathy turned our family vacation into a nightmare, especially for our daughter's 10th birthday. Despite promises of a functioning pool, even confirmed by several calls in advance, we arrived to find it closed for "surprise maintenance." Wow. The manager refused to help, offering no solutions or refunds. Even Hotels.com struggled to get them to understand the policies, rules, good faith concerning such matters, and then they struggled to reach them on the phone. They basically ghosted us and Hotels.com. Manager wasn't even on property. All they wanted was to keep our money and repeat their refund policy ignoring their requirement to honor what we were promised when we booked.
Key Issues:
Broken Promises: Promised a functioning pool, failed to deliver, and said they had no idea about the closure.
Unprofessional Management: Ignored calls and requests, offered no solutions. Hotels.com ended up refunding us since Holiday Inn avoided accountability and even answering the phone. Manager was off-site.
Lack of Empathy: As displaced Maui wildfire victims, we were already stretched thin emotionally and financially. Their lack of understanding and inflexibility made a challenging situation even harder, especially when celebrating our daughter's birthday.
Bait-&-Switch Tactics: Promised amenities, then claimed ignorance when unavailable.
Alternative: Hilton Home2 Suite
by A traveller
Posted Feb. 6, 2024 on Expedia
Clean and pleasant staff. Overall a nice place to stay at a decent price.
by A traveller
Posted Jan. 31, 2024 on Expedia
Room was very clean and smelled great, and had a full breakfast downstairs every morning.
by A traveller
Mad asf
Posted Jan. 30, 2024 on HotelsLoud kids upstairs. Came in over night for work and got no sleep. The front desk was no help didn't even offer to move rooms.
by A traveller from Eagle River
Posted Jan. 27, 2024 on Expedia
