Note fondée sur 106 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Nice house but unreliable WiFi and broken microwave
Publié le 23 oct. 2024 sur HomeAwayNice, clean and comfortable 4 floor house located right next to the Canada Water station from where you can hop on the Jubilee line and visit any site in London. The house is in an enclosed complex, in a quiet and safe neighbourhood. There is a small grocery shop and a good restaurant (Canada Water Café) next to the station.
A few downsides to this rental:
1. The WiFi is unreliable. We managed to connect to the WiFi the day before our departure. The house manager (HM) told us to reboot the system, which we did many many times (both modem and router) but to no avail.
2. The microwave does not work. If you plan to heat prepared meals during your stay : forget it.
3. There is only 1 set of keys with the FOB (electronic key) that opens the wooden gates to enter the courtyard of the lot. If your group visits different venues or follows different schedules, this could be a big problem. Apparently, an extra fob has been ordered.
4. The light above the sink in the top floor room bathroom does not work: you must shave or wash in dim light.
Overall, we enjoyed our stay in this house, but we would have expected some help from the house manager to resolve these issues. Don’t count on it…
Commentaires de Gestion de l’hôtel
13 nov. 2024 par VrboOwner, Gestion de l’hôtel
Hi Louis,
Thank you for your review.
I am really sorry you felt our help regarding those matters mentioned above were not adequate.
After checking the microwave, it was actually broken so it has been replaced.
The light on the top floor bathroom was working but a bit tricky sometimes to find the switch.
The only thing about the wifi is that it could have been a network issue but again apologies for this, sometimes it is out of our hands.
Lastly, there are usually two electronic fobs and it looks like one has been lost so we have ordered a new one for future use.
I have spoken to our staff and we will do our best to address matters as they arise.
Thank you for your feedback.
Best regard
Nic
par un voyageur de Maneglise FRANCE
Excellente Adresse
Publié le 3 janv. 2024 sur HomeAwayNous avons passé un excellent long week end lors de notre venue aux fêtes. Nic est un hôte formidable, très attentionné et très réactif. Merci beaucoup pour les conseils et bonnes adresses ☺️. La Pump House est très bien située à côté du métro, très pratique avec des commerces à proximité. Et encore merci pour toutes les attentions 👍😉👍.
Commentaires de Gestion de l’hôtel
18 janv. 2024 par VrboOwner, Gestion de l’hôtel
Dear Anne-Sophie
Thank you so much for your great review! So pleased you had a good stay at the Pumphouse and in London.
Warmest wishes
Nic
par un voyageur
Super séjour!
Publié le 2 nov. 2022 sur HomeAwayNous avons passé un magnifique séjour en famille chez Nic.
La maison est très agréable et confortable. Elle est très bien située proche du métro et des bus.
Nous reviendrons avec grand plaisir!
Commentaires de Gestion de l’hôtel
15 nov. 2022 par VrboOwner, Gestion de l’hôtel
Thank you for your review!
par un voyageur
Great
Publié le 30 nov. 2024 sur HomeAwayThe host and manager were very responsive for all communication. The short distance to the train and bus station was amazing. We enjoyed our stay.
Commentaires de Gestion de l’hôtel
12 déc. 2024 par VrboOwner, Gestion de l’hôtel
So pleased you had a great stay! Thank you for staying with us.
par un voyageur
Loved it!
Publié le 25 oct. 2024 sur HomeAwaySpacious and clean properly just a 5 minute walk from the Canada Water Station stop on the tube. We felt safe in the house and out in the neighborhood. Plenty of space for 4 senior gals, with 2 comfortable common areas to relax in, have the morning coffee and evening review of the days events. The host was responsive, and we enjoyed our stay! I would definitely book again, and I highly recommend this property!
Commentaires de Gestion de l’hôtel
8 nov. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your awesome review! Glad all went well and you enjoyed your stay.
par un voyageur
Canada Water Oasis
Publié le 21 oct. 2024 sur HomeAwayWe absolutely loved this renovated Pump House!
It was everything and more than what it said it was!
Could not recommend this place enough.
Canada water station cafe is a must. Also there is a plaza with food trucks 1 min from the property. The crepe truck is also a must! There every day and opens at 10am.
Commentaires de Gestion de l’hôtel
4 déc. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your feedback Summer. Good to hear about the food trucks in the plaza especially the crepes!
par un voyageur
The Pumphouse
Publié le 7 oct. 2024 sur HomeAwayWe loved our stay. The location is perfect, with the proximity to the tube, shopping, and restaurants. The beds were a bit firm, but otherwise a perfect stay.
Commentaires de Gestion de l’hôtel
8 nov. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your review!
par un voyageur
Publié le 18 sept. 2024 sur HomeAway
Commentaires de Gestion de l’hôtel
8 oct. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your review Rob. You should have had 5 stars, I missed typed the communication star and was unable to edit it. Warmest regards.
par un voyageur
Loved our stay at the pump house
Publié le 10 sept. 2024 sur HomeAwayWe were a group of 6 friends visiting London for 10 days and this property was absolutely perfect!! It was clean and spacious and gave every one the ability to have private space but there was plenty of room for us to be together too. Nic, the owner, was super responsive and accommodating and always answered my questions in a timely fashion. The proximity to the tube was fabulous and we could be just about anywhere within 20 minutes roughly. We also enjoyed exploring the area around the property. Highly recommend this property.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your awesome review! So pleased you had a wonderful stay! Warmest regards
par un voyageur
Roomy and convenient
Publié le 22 août 2024 sur HomeAwayWe have stayed at this flat a couple times now. It has 4 bedrooms and is minutes from the underground and buses. That makes it perfect for my adult children and I. The flat is exactly as presented in the vrbo app. We would definitely stay there again.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par VrboOwner, Gestion de l’hôtel
Hi Brian
Lovely having you stay with us again!
Thank you for your awesome review. We all appreciate it. Warmest regards
Nic & team
