Note fondée sur 260 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,4 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 sept. 2024 sur Hotels
par un voyageur
Publié le 21 août 2024 sur Expedia
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par un voyageur
Assez déçue, le service n’est pas à la hauteur
Publié le 17 mai 2024 sur HotelsJe retiens un parfum d’ambiance écœurant et trop marqué, des serviettes de toilette tachées, rapportées à l’accueil, les nouvelles serviettes aussi sales, j’ai abandonné, une housse de couette tachée…mais un excellent petit déjeuner avec toutefois des serviettes de table tachées, à croire qu’il s’agit de la norme.
Commentaires de Gestion de l’hôtel
23 mai 2024 par Eli, Gestion de l’hôtel
Thank you for your review,We are glad that you enjoyed our breakfast at our hotel. Nonetheless, we are sorry if you found anything short of spotless on this occasion. This does not meet our usual high standards and we wish we could have made this right for you during your stay. We will share your feedback with the relevant team to review and improve. We hope for another opportunity to exceed your expectations in the future. Kind regards,
par un voyageur
Hôtel excellent
Publié le 10 mars 2024 sur HotelsSéjour exceptionnel,
Décoration raffinée et petit déjeuner copieux
Commentaires de Gestion de l’hôtel
10 mars 2024 par Justine Banton, Gestion de l’hôtel
Nous aimons que vous aimiez votre séjour avec nous ! Nous espérons vous accueillir à nouveau le plus tôt possible :-)
par un voyageur
Publié le 20 août 2023 sur Expedia
Beautiful hotel
Commentaires de Gestion de l’hôtel
23 août 2023 par Eli, Gestion de l’hôtel
Thank you for your nice comment, Ahlem,We are glad that you found our hotel beautiful and that you enjoyed your stay with us. Looking forward to you coming again! Kind regards,
par un voyageur
Publié le 23 sept. 2024 sur Hotels
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Hotel itself is beautifully designed but the full experience is a mixed bag. Some staff were good but some stand off ish /uninterested and service in both the bar and restaurant were very very slow. I asked the desk about ordering a taxi for a wedding the next day and was told they didn’t book them so I should just come down and ask 10 mins before. I did so and was told it was so busy I should have booked.
The lifts are on a very impractical system meaning you are always waiting for one and often have to switch lifts to get where you need to be.
We were given an accessible room - we didn’t need this and it wasn’t mentioned to us beforehand which seemed odd - the bathroom flooded if you had the shower on too long and the sensor for the toilet flush had a mind of its own.
We had breakfast which was fine but not remarkable - I would go to another place nearby for better options.
A lovely looking hotel and very very convenient but not up to the standard in terms of experience based on the price and appearance.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Santa, Gestion de l’hôtel
Dear Frances, thank you for sharing your review. We are sorry to learn that your stay with us did not live up to your expectations. Please rest assured we are working diligently to deliver the most excellent experiences at all times, and we are saddened to read about your experience. I am sorry that your room did not wow you, I wish we could have resolved this during your visit. We are an inclusive hotel with a number of accessible rooms available. These rooms offer the same great features as our other rooms, as well as some additional facilities designed to offer assistance to those that need it. We hope that on your next stay with us, we can find a room that you really enjoy. Kind regards,
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Incredible hotel and staff! Room was very clean and comfortable. Excellent mini bar. The area the hotel is in is a bit out of the way for London tourists, but easy access to the Tube. Lots of shopping, coffee, restaurants nearby. The sewage plant is very close by and the SMELL of the area outside the property is at times overwhelming. But hotel itself and everything inside is fantastic.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Eli, Gestion de l’hôtel
Thank you for your excellent review, Sarah,We are so happy to see you enjoyed your stay with us and that you found our hotel and staff incredible. We cannot wait to welcome you back! Kind regards, Eli
par un voyageur
Publié le 20 sept. 2024 sur Hotels
par un voyageur
Publié le 19 sept. 2024 sur Expedia
