Note fondée sur 23 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,3 Service et personnel
3,1 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 oct. 2022 sur Expedia
Puces de lit qui m’ont piqué durant la nuit et aucun service mis à disposition pour moi, je pense d’ailleurs qu’il y en a depuis un petit moment. Endroit assez sale et beaucoup de bruit. Je ne recommande pas du tout.
Commentaires de Gestion de l’hôtel
31 oct. 2022 par TLK, Gestion de l’hôtel
Je suis tellement désolé pour votre expérience, je peux vous assurer que cela n'a pas été le cas depuis un moment. Une fois que celle-ci nous est signalée, bien sûr la lutte antiparasitaire est alertée et la pièce est traitée. Dès que nous en avons été conscients, cela a été traité et tout est comme il se doit pour nos invités.
par un voyageur
Alarme cigarette
Publié le 6 mai 2021 sur HotelsEuh ! À part l’alarme incendie qui sonne à 1h30 du matin et l’odeur permanente de cigarette dans le couloir, ça s’est bien passé !!!
Commentaires de Gestion de l’hôtel
19 mai 2021 par TLK, Gestion de l’hôtel
Thank you for your feedback. The fire alarm was activated because of the thoughtless guest that was smoking. We do apologise for the inconvenience that was caused to you.
par un voyageur
Convenient for Beckenham Place Park festivals
Publié le 20 août 2024 sur HotelsI attended a festival in Beckenham Place park, so this was perfect for what I needed - close to the Beckenham Junction exit of the park, cheap and cheerful. It’s a reception free property, but the directions to the property and entry instructions I was provided were excellent. I would stay there again if attending a festival in the park (I’d request a different room, if I were offered 112 again though).
Commentaires de Gestion de l’hôtel
23 août 2024 par TLK, Gestion de l’hôtel
Thank you for your feedback and we are sorry you did not like the room you had. On your next visit please mention this and we will do our best to give you a different room.
par un voyageur
Very poor
Publié le 3 août 2024 sur HotelsInitially given wrong location. Climbed 4 flights of stairs with luggage - keysafe empty. Contacted reception to be told it was a different location! Down 4 flights of stairs to alternative location. Found new location - reception staff offered late checkout as compensation.
One stool with nut missing so could not use.
Bed - one could feel springs when sitting on it so slept on the top of duvet to make bearable. Area around the shower clearly rotten so chose not to use. Generally very poor.
Commentaires de Gestion de l’hôtel
23 août 2024 par TLK, Gestion de l’hôtel
Thank you for your feedback and we apologise for the wrong check in details being sent. I also apologise that the room was not up to expectations and will raise this .
par un voyageur
Publié le 10 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par TLK, Gestion de l’hôtel
Thank you for your feedback.
par un voyageur
Publié le 21 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 sept. 2024 par TLK, Gestion de l’hôtel
As you have not explained your scoring I cannot comment.
par un voyageur
Beckenham High St accommodation review
Publié le 5 sept. 2023 sur HotelsAdvertised as disabled accessible...external stairlift out of action, walker had to be left outside of room as bed limited access to the room and had to enter in sideways, lino was coming up, no bin in bathroom, unable to use bathroom efficiently as was too small, informed reception tv not working properly not sorted, bathroom light bulb reported due to being blown not replaced, awaiting to hear back from management as they are not on duty today (Tues 5th Sept). Took me asking three times asking for extra teabags and milk before getting repleshishment. Room cleaned apparantly every five days was there for four days, so will be cleaned 24 hours after depature. Sandra is rather rude and obnoxious too.Hoping for some kind of refund.
Commentaires de Gestion de l’hôtel
6 sept. 2023 par TLK, Gestion de l’hôtel
Firstly this property does not advertise as having disabled access, this was explained to you before arrival. There is a bin provided in the kitchen area, as this is a small apartment we thought that sufficient, but will review this. Tea/coffee is complimentary on arrival and not provided every day. As your booking was for 3 nights your room would not have been serviced as this is done every 5 days.
par un voyageur
Publié le 10 juill. 2023 sur Hotels
Very compact. Too warm with only one rear window opening onto back of restaurant kitchens with fan going all the time. First Toilet flush resulted in a mini-flood in the shower room.
Commentaires de Gestion de l’hôtel
15 juill. 2023 par TLK, Gestion de l’hôtel
Thank you for your feedback, I apologise for what happened during your stay. We do hope you give us another try, we do have larger rooms should you need one.
par un voyageur
Uncomfortable and invaded privacy
Publié le 29 mai 2023 sur HotelsWe had a lot of problems in our stay. When we got there, there was construction going on until the evening and then waking us up at 7.30 in the morning. It was constant noise of jack hammers, banging and swearing from the workers. There was debris all over the corridor falling down. There had been a roof when we arrived and the roof had been taken off during our stay. There was also a lot of debris falling in and outside our window. What we are especially not happy with is that the construction workers could and did look into our room through the roof skylight. We were not able to relax, were woken up numerous times and feel very uncomfortable that our privacy was invaded. Contacted the property and they said the construction was out of their control and that they could do nothing about it. Could be nice without peeping toms looking into the room.
Commentaires de Gestion de l’hôtel
4 juin 2023 par TLK, Gestion de l’hôtel
I am sorry for your experience, unfortunately this was major work that needed to be done and was not done by TLK. We do hope you give us another try in the future.
par un voyageur
Publié le 21 avr. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
26 avr. 2023 par TLK, Gestion de l’hôtel
Thank you for your feedback.
