Note fondée sur 1 880 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,0 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Horrible Hotel
Publié le 4 oct. 2024 sur HotelsVery hot room, we had to sleep with the windows open. The carpet is full of dust and dirty. The personal are scam they proposed to upgrad us in a better room for 20 pounds but It turns out that the room was smaller and they did not refund us. Avoid this hotel as much as you can
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Pedro, Gestion de l’hôtel
Dear Mahmoud,Thank you for taking the time to share your experience. We sincerely apologize for the discomfort you encountered during your stay, particularly with the room temperature and cleanliness. These are issues we take very seriously, and we will address them immediately with our housekeeping and maintenance teams to ensure they do not happen again.Regarding the room upgrade, we are truly sorry to hear that it did not meet your expectations. It is certainly not our intention to mislead our guests, and we will review our upgrade process to ensure full transparency moving forward. Please contact us directly so we can resolve this matter and provide a refund for the difference, as your satisfaction is our priority.We appreciate your feedback, and we hope to have the chance to make things right in the future.Kind regards,Pedro
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Pedro, Gestion de l’hôtel
Dear Vincent,Thank you for taking the time to share your experience with us. We appreciate your feedback and are sorry to hear that your stay didn't fully meet your expectations.Your input is invaluable, and we'd love to learn more about what we could have done to make your stay more enjoyable. If you're open to sharing additional details, feel free to reach out to us directly so we can address any concerns and improve for future guests.We hope you'll consider giving us another opportunity to provide you with a better experience in the future.Kind Regards,Pedro
par un voyageur
Publié le 20 sept. 2024 sur Expedia
L’a température de l’eau de la douche est presque impossible à régler . Pression aussi beaucoup trop faible
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Vlad, Gestion de l’hôtel
Dear Jacky,I hope this message finds you well.Thank you for sharing your feedback with us. I sincerely apologize for the issues you experienced with the shower during your stay. I understand how frustrating it must have been to deal with the difficulty of adjusting the water temperature and the low water pressure.This is certainly not the level of comfort we aim to provide, and I regret that we fell short in this regard. Please be assured that we are addressing these concerns with our maintenance team to ensure improvements are made.Once again, I apologize for the inconvenience and thank you for bringing this to our attention. We hope to have the opportunity to welcome you back in the future and provide a much more comfortable experience.Best regards,VladReception Supervisor
par un voyageur
Pratique et agréable pour un week-end londonien
Publié le 11 août 2024 sur HotelsTrès pratique et agréable pour un week-end londonien.
Commentaires de Gestion de l’hôtel
12 août 2024 par Bedford Hotel, Gestion de l’hôtel
Dear Alain, Thank you for your feedback.We’re delighted to hear that you found our hotel practical and pleasant for your weekend in London. We hope to welcome you back for another enjoyable stay in the future.Warm Regards,The Bedford Hotel Team
par un voyageur
Publié le 21 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 juill. 2024 par Vlad, Gestion de l’hôtel
Dear Gabriel, Thank you for your great review of your recent stay at the Bedford Hotel. I am delighted that you had an enjoyable stay. The Bedford Team looks forward to welcoming you back. All the Best, VladReception Supervisor
par un voyageur
Publié le 24 mars 2024 sur Expedia
Bien situé, propre, près des transports en communs, peu d’insonorisation entre les chambres.
Commentaires de Gestion de l’hôtel
24 mars 2024 par Piotr, Gestion de l’hôtel
Dear Mélanie,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our hotel to be well located, clean, and conveniently close to public transport. Your satisfaction is our priority, and we're delighted that these aspects of your stay met your expectations.Regarding your comment about the soundproofing between rooms, we apologize for any inconvenience this may have caused during your stay. We continuously strive to improve our guests' experience, and your feedback helps us identify areas for enhancement. Rest assured, we'll take your comments into consideration as we work towards providing even better accommodations for our guests.We appreciate your patronage and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Warm regards,PiotrReception Supervisor
par un voyageur
Publié le 4 mars 2024 sur Hotels
Les chambres sont un peu rustiques, pas de machine à café, juste une bouilloire..,le pommeau de douche est très court…
Restaurant moderne et refait récemment, petit déjeuner ok
Commentaires de Gestion de l’hôtel
6 mars 2024 par Mar, Gestion de l’hôtel
Dear Alexandra,Thank you for sharing your feedback with us. We appreciate your honest comments regarding your recent stay at the Bedford Hotel.We're sorry to hear that the room amenities did not fully meet your expectations. Your feedback about the lack of a coffee machine and the short shower head will be shared with our team as we continuously strive to improve our guest experience.On a positive note, we're glad to hear that you found our restaurant modern and enjoyed the breakfast. Your satisfaction is important to us, and we're committed to providing high-quality dining experiences for our guests.We value your input and hope to have the opportunity to welcome you back for an improved experience in the future.Warm regards,
par un voyageur
Publié le 17 janv. 2024 sur Expedia
Chambre petite mais bien équipée
Un peu vieux comme mobilier mais tellement bien situé , c’était super
Commentaires de Gestion de l’hôtel
18 janv. 2024 par Mar, Gestion de l’hôtel
Dear Gabrielle,Merci pour votre excellente critique de votre récent séjour à l'hôtel Bedford.Je suis ravie que vous ayez passé un agréable séjour.L'équipe Bedford a hâte de vous accueillir à nouveau.Kind regards,
par un voyageur
Publié le 13 janv. 2024 sur Expedia
La prochaine fois que je reviendrai à Londres, je reviendrai dans cet hôtel. Je le recommande vivement.
Commentaires de Gestion de l’hôtel
14 janv. 2024 par Piotr, Gestion de l’hôtel
Dear Alexandre,Thank you for your kind words! We look forward to welcoming you back on your next visit to London. Your recommendation means a lot to us.Best regards,Piotr SchiflerReception Supervisor
par un voyageur
good location and nice stuff
Publié le 9 oct. 2023 sur Hotelspoor wifi connection
Commentaires de Gestion de l’hôtel
10 oct. 2023 par Mar, Gestion de l’hôtel
Dear Kimiko,Thank you for your review of your recent stay at the Bedford HotelWe appreciate your feedbackWe hope you give us the opportunity to welcome you back.All the Best,
