Note fondée sur 48 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,3 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 oct. 2023 sur Hotels
par un voyageur
Publié le 28 sept. 2023 sur Hotels
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Great stay.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Charles Hope Care Team, Gestion de l’hôtel
Thank you for choosing Brentford for your stay, Joseph! We are delighted to hear that you had a great experience with us. Your feedback is valuable to us as we strive to provide excellent service. We appreciate your review and hope to welcome you back soon. Charles Hope Care Team.
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Charles Hope Care Team, Gestion de l’hôtel
undefined Thank you for your positive feedback, Pamela A! We are delighted to hear about your enjoyable experience at Brentford. Our team works hard to provide top-notch service and maintain the property to the highest standards. Your 5-star rating is greatly appreciated. Keep coming back for more memorable stays with us! Charles Hope Care Team.
par un voyageur
Great option if location suits you
Publié le 1 sept. 2024 sur HotelsSpacious, clean, and updated apartment close to the storage unit I use. Def use again. There was a lot of comings and goings in the hall in the night but when I closed the bedroom door it eliminated a lot of the noise. Note that the 3pm checkin means your door code won't work until 3pm. That part confused me. Photos of apartments aren't necessarily representative. There's a lot of admin to get IN and OUT ... if location suits you then it's a great option overall.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Charles Hope Care Team, Gestion de l’hôtel
Thank you for your detailed feedback, Lisa. We appreciate your comments and will take them into consideration to enhance our guests' experience. We are glad you found your apartment spacious, clean, and close to your storage unit. The 3 pm check-in policy is to ensure a smooth transition for all guests. We aim to improve our admin processes for a seamless stay at Brentford. Charles Hope Care Team.
par un voyageur
Publié le 8 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 août 2024 par Charles Hope Care Team, Gestion de l’hôtel
Hi Tzu-WeiThank you for your feedback and review! We hope to welcome you back again soon
par un voyageur
Publié le 23 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Charles Hope Care Team, Gestion de l’hôtel
Thank you so much for your 10/10 review! We are thrilled to hear you enjoyed your stay with us and hope to welcome you back again soon.
par un voyageur
Always great & consistent.
Publié le 19 juill. 2024 sur HotelsI always find these apartments a great location for my work & with parking available even better.
I arrived to a warm apartment but with a fan in the room & turned on, which was appreciated.
The electric charging in the car park was not working so I was unable to charge my vehicle, I had this issue last time & noticed that no one else was charging.
A suggestion of improvement would be to include which building you are in by talking about the car park, if you arrive by car it isn’t always obvious if you need to be entering from the top or bottom of the car park. I have experienced guests wandering aimlessly in the past for this reason. I still struggle to be clear (after circa 10 visits) to be clear on this point
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Charles Hope Care Team, Gestion de l’hôtel
Thank you for your kind review! We are happy you enjoyed your stay and will certainly look at the constructive points you have raised. We hope to welcome you back again!
par un voyageur
Publié le 14 juill. 2024 sur Expedia
Nice and clean room
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Charles Hope Care Team, Gestion de l’hôtel
Thank you for your kind review! We are happy you enjoyed your stay and hope to welcome you back again!
par un voyageur
Clean and spacious but there were problems
Publié le 18 juin 2024 sur HotelsClean, spacious and safe appartement. Could have been really good but had not sufficiently checked before our stay. The hairdryer was missing and the TV did not work (remote possibly needing new batteries). We had a reply after communicating this ( also a broken drawer ):" Thank you for reaching out (! !). You will not be held responsible" but no one brought hzirdryer or batteries for the next day ( 2 night stay). The oven and microwave took some time to work out - and we switched off the 'air connditioning ' in the bedrooms in sheer frustration as even following the indtructions in a downloaded manual didnt work.
Everything thing looked lovely but not at all practical.
Commentaires de Gestion de l’hôtel
4 juill. 2024 par Charles Hope Care Team, Gestion de l’hôtel
Hi Lesley,Thank you for your feedback and time to provide us with this. The apartments in Brentford unfortunately do not have aircon - and we are sorry to hear this was not understood.We will certainly look into all of the information you have provided to improve our services.
