Note fondée sur 45 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,2 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 oct. 2023 sur Hotels
par un voyageur
Publié le 28 sept. 2023 sur Hotels
par un voyageur
Publié le 8 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 août 2024 par Charles Hope Care Team, Gestion de l’hôtel
Hi Tzu-WeiThank you for your feedback and review! We hope to welcome you back again soon
par un voyageur
Publié le 23 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Charles Hope Care Team, Gestion de l’hôtel
Thank you so much for your 10/10 review! We are thrilled to hear you enjoyed your stay with us and hope to welcome you back again soon.
par un voyageur
Always great & consistent.
Publié le 19 juill. 2024 sur HotelsI always find these apartments a great location for my work & with parking available even better.
I arrived to a warm apartment but with a fan in the room & turned on, which was appreciated.
The electric charging in the car park was not working so I was unable to charge my vehicle, I had this issue last time & noticed that no one else was charging.
A suggestion of improvement would be to include which building you are in by talking about the car park, if you arrive by car it isn’t always obvious if you need to be entering from the top or bottom of the car park. I have experienced guests wandering aimlessly in the past for this reason. I still struggle to be clear (after circa 10 visits) to be clear on this point
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Charles Hope Care Team, Gestion de l’hôtel
Thank you for your kind review! We are happy you enjoyed your stay and will certainly look at the constructive points you have raised. We hope to welcome you back again!
par un voyageur
Publié le 14 juill. 2024 sur Expedia
Nice and clean room
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Charles Hope Care Team, Gestion de l’hôtel
Thank you for your kind review! We are happy you enjoyed your stay and hope to welcome you back again!
par un voyageur
Clean and spacious but there were problems
Publié le 18 juin 2024 sur HotelsClean, spacious and safe appartement. Could have been really good but had not sufficiently checked before our stay. The hairdryer was missing and the TV did not work (remote possibly needing new batteries). We had a reply after communicating this ( also a broken drawer ):" Thank you for reaching out (! !). You will not be held responsible" but no one brought hzirdryer or batteries for the next day ( 2 night stay). The oven and microwave took some time to work out - and we switched off the 'air connditioning ' in the bedrooms in sheer frustration as even following the indtructions in a downloaded manual didnt work.
Everything thing looked lovely but not at all practical.
Commentaires de Gestion de l’hôtel
4 juill. 2024 par Charles Hope Care Team, Gestion de l’hôtel
Hi Lesley,Thank you for your feedback and time to provide us with this. The apartments in Brentford unfortunately do not have aircon - and we are sorry to hear this was not understood.We will certainly look into all of the information you have provided to improve our services.
par un voyageur
Publié le 28 avr. 2024 sur Hotels
There were different strands of hairs on the bed so beddings probably weren’t changed
There were no pods for the coffee machine and the kettle wasn’t working so a bad start to the morning as had to be at work at 8am
Commentaires de Gestion de l’hôtel
29 avr. 2024 par Charles Hope Care Team, Gestion de l’hôtel
Thank you so much Emmadoris for taking the time to leave us feedback! We are sorry to hear your apartment was not up to our usual standard and will use this opportunity to work with the housekeeping team to ensure we deliver next time!
par un voyageur de Artesia
Publié le 25 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 avr. 2024 par Charles Hope Care Team, Gestion de l’hôtel
Thank you for sharing your experience at Brentford, Jeffrey, Artesia! We're delighted that you enjoyed your stay. We appreciate your feedback and strive to continually improve our services. If you have any further suggestions, please don't hesitate to let us know. Thank you for choosing us as your accommodation provider. Charles Hope Care Team.
par un voyageur
Customer Service
Publié le 25 avr. 2024 sur HotelsCustomer service team are excellent - second to none!
Commentaires de Gestion de l’hôtel
26 avr. 2024 par Charles Hope Care Team, Gestion de l’hôtel
Thank you for choosing Brentford for your stay, Nikos. We are delighted to hear that you enjoyed your time in our beautiful apartment. We strive to provide a comfortable and enjoyable experience for all our guests. We appreciate your kind words and hope to welcome you back soon.
