Note fondée sur 77 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,6 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 sept. 2024 sur Expedia
The young staff at the desk were very polite, professional, and engaging. The flat was clean and offered all one would need for quick prep of food. The location is very good, especially if you enjoy the many museum in the area. It was a perfect location for us! The location of our particular flat was in a small side col-de-sac off of Brompton street. Not much of a view from the terrace, but the quiet it provides for sleeping is priceless!!! I recommend it!
My only complaint was upon check-out. The front desk called ten minutes prior to check out to confirm our check out and to inform us repairmen would need access soon. Before we could vacate the property, they were at the door and and walked right in. How rude!! Would another 10 minutes to make sure we had vacated the space really have made a difference to the work schedule? If so, then the flat would have never been ready for the next 3 pm check in and the rush placed on us was unnecessary!!
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Ben Pires, Gestion de l’hôtel
Dear Toni,Thank you for taking the time to share your experience with us. We’re delighted to hear that you found our team polite, professional, and engaging. We appreciate the cleanliness of your flat and its convenient location near the museums. It’s wonderful to know that the quiet atmosphere of your apartment contributed positively to your stay.However, we sincerely apologise for the inconvenience you experienced during your check-out. We understand how important it is to have a smooth departure, and we appreciate your feedback regarding the timing of our engineer's arrival. Your comments will help us improve our communication and scheduling processes to ensure that future guests enjoy their experience at Cheval Knightsbridge.Thank you for your recommendation, and we hope to welcome you back for another stay in the future!Kind regards,Ben Pires
par un voyageur de DAMMAM
Publié le 29 août 2024 sur Expedia
Great for family
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Ben Pires, Gestion de l’hôtel
Dear Mr SulaimanThank you for staying with us at Cheval Knightsbridge and for taking the time to complete our survey following your recent stay with us.I am delighted to hear that you enjoyed your time here and would like to take the opportunity to thank you for the 5/5 feedback review.We are looking forward to welcoming you again in the near future.Kindest Regards, Ben PiresGeneral Manager
par un voyageur de Glasgow
Publié le 22 août 2024 sur Expedia
Excellent location and our 2 room accommodation was 5 star .
Commentaires de Gestion de l’hôtel
25 août 2024 par Ben Pires, Gestion de l’hôtel
Dear William, Thank you for taking the time to provide feedback from your stay and I am delighted to see you had such a memorable experience with us. I do hope we have the opportunity to welcome you back in the future. Warm regards,Ben PiresGeneral Manager
par un voyageur
Publié le 18 août 2024 sur Expedia
Loved that it was so close to Hyde Park do we could walk around with the kids
Commentaires de Gestion de l’hôtel
20 août 2024 par Tasal, Gestion de l’hôtel
Dear Mrs. Nadia,Thank you for staying with us at Cheval Knightsbridge and for taking the time to complete our survey following your recent stay with us.I am delighted to hear that you enjoyed your time here and would like to take the opportunity to thank you for the 5/5 feedback review.We are looking forward to welcoming you again in the near future.Kindest Regards, Ben PiresGeneral Manager
par un voyageur
Publié le 14 juin 2024 sur Expedia
Would definitely stay again!
Commentaires de Gestion de l’hôtel
18 juin 2024 par Your stay at Cheval Knightsbridge, Gestion de l’hôtel
Dear Kathryn, Thank you for taking the time to provide feedback from your stay and I am delighted to see you had such a memorable experience with us. I do hope we have the opportunity to welcome you back in the future. Warm regards, Ben PiresGeneral Manager
par un voyageur
Publié le 12 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par Tasal, Gestion de l’hôtel
Dear Mr. Ryan,Thank you for staying with us at Cheval Knightsbridge and for taking the time to complete our survey following your recent stay with us.I am delighted to hear that you enjoyed your time here and would like to take the opportunity to thank you for the 5/5 feedback review.We are looking forward to welcoming you again in the near future.Kindest Regards, Ben PiresGeneral Manager
par un voyageur
Publié le 15 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 mai 2024 par Ben Pires, Gestion de l’hôtel
Dear Mr WasimThank you very much for choosing to stay with us, we were delighted to have you at Cheval Knightsbridge. Thank you also for this lovely review, we are very happy to see that your stay has ticked all the boxes, and you had a great experience. We hope to be welcoming you back on a future visit in London, and until then, all the very best from the team here. Kind regards, Ben Pires
par un voyageur
Publié le 12 mai 2024 sur Expedia
Fabulous property, customer service was wonderful. Excellent location. Would return here.
Commentaires de Gestion de l’hôtel
12 mai 2024 par Ben Pires, Gestion de l’hôtel
Dear Lisa Le, Thank you very much for your lovely feedback and excellent rating scores. We are delighted to hear that you had an amazing stay, and we hope to see you again in the near future.Kind regards,Ben PiresGeneral Manager
par un voyageur
Publié le 29 avr. 2024 sur Expedia
It is a nice and clean apartment, with a well-equipped kitchen. We stayed with kids and overall are happy with the place.
Commentaires de Gestion de l’hôtel
30 avr. 2024 par Ben Pires, Gestion de l’hôtel
Dear Mikhail,Thank you very much for your lovely feedback and excellent rating scores. We are delighted to hear that you had an amazing stay, and we hope to see you again in the near future.Kind regards,
par un voyageur
Publié le 4 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 avr. 2024 par Ben Pires, Gestion de l’hôtel
Dear Farzane,Thank you for taking the time to complete our survey. I am pleased to read your wonderful comments, my team and I pride ourselves on offering a friendly and efficient service that is totally focused on our guest’s needs and comfort and I am happy that their passion has resonated in your experience with us. We hope to have the pleasure of welcoming you back on your next visit to London. Kind regards,
