Note fondée sur 647 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,0 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 août 2024 sur Expedia
Alarme incendie déclenchée à minuit. Pas de personnel disponible pour gérer cette affaire.
Commentaires de Gestion de l’hôtel
18 août 2024 par Nefi, Gestion de l’hôtel
Dear Cristhian Fernando,Thank you for your review. We're sincerely sorry to hear about the inconvenience you experienced with the fire alarm and the absence of staff to address the situation promptly. The safety and comfort of our guests are our top priorities, and this is certainly not the experience we strive to provide.We will be reviewing our emergency procedures to ensure that such an issue is handled more effectively in the future. We appreciate your feedback, which helps us improve, and we hope you'll consider staying with us again under better circumstances.Best regards, Nefi B. Assistant Manager
par un voyageur
Publié le 23 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 juin 2024 par Nefi, Gestion de l’hôtel
Dear Laetitia,Thank you for your positive 8 out of 10 review! We're glad to hear that you had an enjoyable stay with us. Your feedback is important to us, and we're pleased to know that our efforts contributed to a pleasant experience for you.If there are any specific aspects you particularly enjoyed or areas where you feel we could improve, we would love to hear more about them. Your insights help us enhance our services and ensure that all our guests have a comfortable and memorable stay.We hope to have the pleasure of welcoming you back in the future. Should you have any special requests or need assistance with future bookings, please feel free to contact us.Best regards,Nefi B.Assistant Manager
par un voyageur
Publié le 18 mai 2024 sur Expedia
Wonderful hotel with kind personnel and up-to-date equipment
Commentaires de Gestion de l’hôtel
20 mai 2024 par Nefi , Gestion de l’hôtel
Dear Genevieve,Thank you for your wonderful review on Expedia and for rating us 5 out of 5. We are delighted to hear that you enjoyed your stay and appreciated our kind personnel and up-to-date equipment.Your positive feedback is greatly appreciated and serves as a great motivation for our team. We look forward to welcoming you back for another excellent stay in the future.Kind regards,Nefi B.Assistant Manager
par un voyageur
Publié le 12 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 mai 2024 par Nefi, Gestion de l’hôtel
Thank you for your perfect rating! We're glad you enjoyed your stay with us. If you have any feedback or if there's anything we could improve upon, please feel free to let us know. We hope to welcome you back in the future for another wonderful stay!
par un voyageur
Publié le 1 mai 2024 sur Hotels
Un superbe séjour, le personnel était très accueillant, les lieux propres et chaleureux
Commentaires de Gestion de l’hôtel
1 mai 2024 par Nefi, Gestion de l’hôtel
Dear Hana,Thank you so much for your wonderful review! We're thrilled to hear that you had a superb stay with us and that you found our staff very welcoming. Providing exceptional service and a warm, clean environment for our guests is our top priority, and we're delighted that we could meet your expectations in these regards.Your satisfaction means the world to us, and we're grateful for your kind words. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We can't wait to welcome you back for another fantastic stay in the future!Warm regards,Nefi B.Assistant Manager
par un voyageur
Publié le 14 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 avr. 2024 par Nefi, Gestion de l’hôtel
Thank you for your 10 out of 10 review, Joackim! We're thrilled to hear that you had an excellent experience with us. If there's anything specific that made your stay memorable, please feel free to share it with us. We look forward to welcoming you back for another fantastic stay in the future!
par un voyageur
Publié le 25 mars 2024 sur Expedia
I really like this hotel. The personnel are kind, the rooms are comfortable, and the stay is overall very pleasant. I particularly appreciate the free tea and coffee, as well as the DVDs to borrow. My only complaint would be that the windows are not very thick, so you can often hear everything going on at night (I would recommend bringing earplugs, especially if you are a light sleeper).
Commentaires de Gestion de l’hôtel
31 mars 2024 par Nefi, Gestion de l’hôtel
Dear Genevieve,Thank you for your five-star review! We're delighted to hear that you really liked our hotel and that you found our personnel kind, the rooms comfortable, and your overall stay pleasant. It's great to know that you appreciated the complimentary tea and coffee, as well as the DVD borrowing service.We apologize for any inconvenience caused by the thin windows and the noise at night. Your feedback is valuable, and we appreciate your recommendation to bring earplugs, especially for light sleepers.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best Regards,Nefi B.Assistant Manager
par un voyageur
Publié le 10 mars 2024 sur Expedia
Kind and helpful personnel. Rooms can be a bit small, but they are comfortable and have everything you need. Excellent value for money. I really like this hotel and highly recommend it.
Commentaires de Gestion de l’hôtel
31 mars 2024 par Nefi , Gestion de l’hôtel
Dear Genevieve,Thank you for sharing your feedback with us. We're delighted to hear that you found our personnel kind and helpful, and that you appreciated the comfort and amenities provided in our rooms.We understand that room size can be a consideration for some guests, and we're glad to hear that despite this, you found them comfortable and well-equipped.We're thrilled that you found our hotel to be excellent value for money and that you would highly recommend it. Your recommendation means a lot to us, and we truly appreciate your positive feedback.If there's anything specific you'd like us to focus on or if there are any special requests for your next visit, please feel free to let us know. We're here to ensure you have another wonderful experience when you return.Thank you for choosing to stay with us, and we look forward to hosting you again soon!Best Regards,Nefi B.Assistant Manager
par un voyageur
Publié le 3 mars 2024 sur Expedia
hôtel discret, alentours bruyants la nuit. personnel très accueillant. les lits sont étonnamment confortable, la chambre mériterait un petit rafraichissement..
le samedi soir par contre , le parking situé derrière l'hôtel est très "animé".....
dans l'ensemble correct pour le prix
Commentaires de Gestion de l’hôtel
4 mars 2024 par Nefi, Gestion de l’hôtel
Dear Kevin,Thank you for taking the time to share your feedback. We appreciate your positive comments about our discreet hotel, welcoming staff, and the surprisingly comfortable beds. Your satisfaction is important to us, and we're glad to hear that certain aspects of your stay were enjoyable.We apologize for any inconvenience caused by the noisy surroundings at night and understand the impact it can have on your experience. Additionally, we appreciate your input about the room needing a little refreshing.If there are specific areas you'd like us to focus on or improve for your future stays, please feel free to share more details. Your feedback is valuable, and we aim to make each stay more pleasant.Thank you for choosing to stay with us, and we look forward to the opportunity to provide an even better experience in the future.Best Regards,Nefi B.Assistant Manager
par un voyageur
Publié le 13 févr. 2024 sur Expedia
Excellent value for price, wonderful stay
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Nefi, Gestion de l’hôtel
Dear Genevieve,Thank you for choosing our hotel and for sharing your positive experience. We are thrilled to hear that you found excellent value for the price and had a wonderful stay. Your feedback is greatly appreciated, and it motivates us to continue providing exceptional service. If you have any specific highlights or suggestions you'd like to share, please feel free to do so. We look forward to hosting you again on your future travels.Best regards
