Note fondée sur 193 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 sept. 2024 sur Expedia
The staff were kind and attentionate except one and unfortunately he was the first man we dealt with at the reception: Peter (grey hair). He tainted our opinion of the hotel with the way he treated us when we arrived.
We arrived around 1PM on Saturday and had written the hotel the day before to request an early check in (instead of 3PM), knowing quite well it could not be possible. We had a kind answer from the hotel saying they would do their best to accommodate us even though they couldn't guarantee.
When we arrived, after a red-eye flight and a 1,5-hour metro ride, Peter was at the reception. After normal names and passport questions, we asked if by any chance the room was ready? Peter's answer was word for word: the check-in is at 3PM. We told him we knew that and that we had written to inquire for the possibility of an earlier check in. Peter repeated very slowing and loud, as if he was speaking to someone slow or someone who didn't speak English (we are Canadian): THE CHECK-IN IS AT 3PM.
In order not to start arguing with the guy who seemed to be doing a solid power trip we asked him when he thought the room would be ready. He told us that we could sit around or go for a walk and call in around 2PM to check if the room was ready. We decide to leave our luggages and walk around the area. When we came back an hour later, I went to him and asked if the room was ready. He told me; sit down and wait. He then went in the backstore and looked at something on his mobile.
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Elisabeta , Gestion de l’hôtel
Dear Maxime,Thank you for your recent stay with us at Citadines Islington, London and thank you for the taking the time in sharing your feedback. I am truly sorry to hear about the short falls of your check in experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key mission. I would like to assure you that I will personally address this issue with the staff concerned and will ensure that he receives the necessary guidance to perform a much better role moving forward to avoid a recurrence of this incident. Once again for choosing Citadines Islington and we look forward to welcome you back.Kindest regards,Elisabeta Soare, Assistant Residence Manager
par un voyageur
Publié le 10 mars 2024 sur Expedia
Everything perfect. From the free coffee, to the nice staff, the size of the rooms, the quietness, central location. Lovely stay !
Commentaires de Gestion de l’hôtel
11 mars 2024 par Elisabeta , Gestion de l’hôtel
Dear Etienne,Thank you so much for your wonderful feedback! We're thrilled to hear that your stay with us was perfect in every way. We are fortunate to be in the heart of Islington, surrounded by a variety of shops and restaurants. It's very encouraging for us to know that you had several delightful moments during your stay and, most importantly, that you felt at home-away-from-home!We're also delighted to hear that our staff provided a nice and pleasant experience for you. Providing excellent service is our priority, and we're glad that it made a positive impact on your stay.Thank you for choosing to stay with us and for taking the time to share your experience. We truly appreciate your kind words. It was a pleasure having you as our guest, and we hope to have the opportunity to welcome you back for another lovely stay in the future.Kindest regards,Elisabeta Soare, Assistant Residence Manager
par un voyageur
Publié le 29 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
30 oct. 2023 par Shahin, Gestion de l’hôtel
Dear Gerard, Thank you for taking the time to share your stay and experience at Citadines Islington London!It's very encouraging for us to know that you had several delightful moments during your stay and, most importantly, that you felt at home-away-from-home!We are happy to have met your expectations in service and quality standards. We look forward to welcoming you back soon. With Kind Regards, Shahin KaraashResidence Manager
par un voyageur
Publié le 5 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Shahin, Gestion de l’hôtel
Dear Bulent Bekir, Thank you for taking for the 10 out of 10 review at Citadines Islington, London!It's very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We look forward to welcoming you back soon to Citadines on your next visit to London.With Kind Regards, Shahin Karaash Residence Manager
par un voyageur
Publié le 4 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Elisabeta , Gestion de l’hôtel
Dear Bulent Bekir,Thank you for your 10 out of 10 review, at Citadines Islington, London!It's very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We look forward to welcoming you back soon. With Kind Regards, Elisabeta Soare, Assistant Residence Manager
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Superb property in a great location - very safe
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Elisabeta , Gestion de l’hôtel
Dear Martin,Thank you for choosing to stay with us and for taking the time to share this lovely review about your stay experience at Citadines Islington London!We are fortunate to be in the heart of Islington, surrounded by a variety of shops and restaurants. It's very encouraging for us to know that you had several delightful moments during your stay and, most importantly, that you felt at home-away-from-home!We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.Thank you once again and we look forward to welcoming you back at our residence.Kindest regards,Elisabeta Soare, Assistant Residence Manager
par un voyageur
Publié le 28 sept. 2024
Very nice accomodations in a great area of the city. Comfortable, quiet room. All personnel we encountered were very friendly . We have stayed twice.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Elisabeta , Gestion de l’hôtel
Dear Amy,Thank you for your kind review and for choosing to stay with us again at Citadines Islington. We are delighted to hear that you enjoyed our accommodations and found our location to be great.It's wonderful to know that your room was comfortable and quiet, and that our front office staff were friendly and welcoming. We truly appreciate your continued trust in us and are thrilled to have had the opportunity to host you twice.We look forward to welcoming you back for another enjoyable stay.Kindest regards,Elisabeta Soare, Assistant Residence Manager
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Shahin, Gestion de l’hôtel
Dear Kris, Thank you for your 10 out of 10 review, at Citadines Islington, London!It's very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We look forward to welcoming you back soon. With Kind Regards, Shahin KaraashResidence Manager
par un voyageur
Publié le 20 sept. 2024 sur Expedia
I'm hesitant to give this hotel an excellent review, because whenever I give a good review the hotel price tends to go up. This is a great, hidden gem in London. It sits back from Upper Street in Islington, in a fun square with shops, restaurants and both a playhouse and movie theatre. This sounds loud, but it isn't. Islington is a charming area with a lot of personality. The room is very spacious and spotless and still looks brand new after a renovation in 2019. A big thing for me is the bed - so comfortable. I also love all of the light with the windows being basically the full width of the room. This hotel is not for someone who wants a lot of bells and whistles. If you are staying for a week, which I usually do, your room is serviced mid way through your week. There is no room service, and you can ask for a cart for your luggage. There is however, a laundry room and gym.
The big, beautiful room, comes with a large closet and bathroom with cabinets and a shower that is actually enclosed - both of which you don't find often in London. The room also comes with a little kitchen. The place is surrounded by amazing food - just load the Deliveroo app and there's your room service. They do offer I nice light breakfast in the common area by the lobby, but I just stock up the kitchen with goodies from the nearby Sainsbury. The service is great. I want to call out Maria and Rianna at the front desk who were both very helpful during my stay.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Elisabeta , Gestion de l’hôtel
Dear Stacey,Thank you for sharing such a thoughtful review of your stay at Citadines Islington. We are delighted to hear that you enjoyed your experience with us and consider our hotel a hidden gem in London.It’s fantastic to know you appreciated our location, set back from Upper Street in a lively yet peaceful square, surrounded by shops, restaurants, and entertainment. We're glad you found Islington to be a charming and vibrant neighborhood. It's very encouraging for us to know that you had several delightful moments during your stay and, most importantly, that you felt at home-away-from-home!We’re also happy that your spacious and spotless room met your expectations and that you found our beds comfortable, with plenty of natural light from the large windows. Your comments about the room amenities, like the large closet, shower, and kitchenette, are greatly valued.Thank you for recognizing the excellent service from our staff members, Maria and Rianna at the front desk. We will make sure to pass along your kind words to them.We look forward to welcoming you back to Citadines Islington for another wonderful stay. Kindest regards,Elisabeta Soare, Assistant Residence Manager
par un voyageur
Bland and boring but comfortable in a great area
Publié le 16 sept. 2024 sur HotelsIf you want flavorless, character free but comfortable travel, this is a good choice. No charm, no sense of being in London—just about as bland as it gets. The Uber drivers never could fibs the place without calling the hotel. They always got lost trying to pick or drop me off. But the neighborhood is wonderful!
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Elisabeta , Gestion de l’hôtel
Dear Mary Elaine,Thank you for sharing your valuable feedback following your recent stay at Citadines Islington. We sincerely appreciate your comments, as they play a crucial role in helping us refine our services and enhance the overall guest experience.We regret to learn that our property did not meet your expectations in terms of charm and character. While our aim is to provide a comfortable and convenient stay, we also recognize the importance of delivering a distinctive and authentic experience that resonates with the local culture. Rest assured, your feedback will be carefully reviewed as we explore ways to enrich the atmosphere and local aesthetic of our property.Additionally, I apologize for the inconvenience you experienced with Uber drivers having difficulty locating us. We will be reviewing our directional guidance and signage to ensure they are more straightforward and accessible, minimizing such challenges in the future.On a positive note, we are pleased that you enjoyed the vibrant Islington neighborhood. It truly is a lively area, and we are glad it contributed positively to your time in London.Thank you once again for your feedback. We hope to have the pleasure of welcoming you back and providing you with a more seamless and memorable experience in the future.Kindest regards,Elisabeta Soare, Assistant Residence Manager
