Note fondée sur 1 080 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 juill. 2024 sur Expedia
Excellente localisation, parfait pour les familles. L’offre de restauration autour de l’hôtel est excellente. Nous avons fait de magnifiques balades dans le quartier. Nombreux musées à proximité et accès facile aux transports en communs. De magnifiques souvenirs, même si l’hébergement demeure très cher.
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Alona Ivanenko / Senior Receptionist, Gestion de l’hôtel
Dear Marie-Michele,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our location excellent and perfect for families. We understand the importance of a convenient location, and we're glad that our proximity to museums and easy access to public transport contributed to a memorable stay for you and your family. We're pleased to know that you enjoyed the food options around the hotel.While we understand that the accommodation may be expensive, we strive to ensure that our pricing reflects the quality of our facilities and services.Thank you for choosing to stay with us and for creating great memories. We value your feedback and hope to have the opportunity to welcome you and your family back in the future. Kind regards, Alona Ivanenkko / Senior Receptionist
par un voyageur
Mitigé
Publié le 3 mai 2024 sur HotelsL'insonorisation n'est pas suffisante pour des chambres donnant sur la route (les appartements avec chambre donnent tous sur la route à ce qu'on nous a dit à la réception), même si ce n'est pas une route majeure. A cause de cela je n'ai pas bien dormi (avec aussi la ventilation qui s'allume en plein nuit et fait beaucoup de bruit). La chambre nécessiterait d'être rénovée, sans être sale, sur certains point elle n'est pas au niveau. Et aussi, la cafetière dans le lobby, qui n'a pas marché du tout pendant les 2 jours où nous étions présents. La literie n'est pas terrible.
La localisation est pratique, proche du métro.
Commentaires de Gestion de l’hôtel
4 mai 2024 par Alona Ivanenko / Senior Receptionist, Gestion de l’hôtel
Dear Florian, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the soundproofing of the rooms facing the road. We understand the importance of a good night's sleep and will take your comments into consideration as we continue to improve our facilities.We also apologize for the issue with the ventilation system causing noise disruption during your stay. We will address this matter promptly to ensure a more peaceful environment for our guests.We appreciate your feedback regarding the condition of the room. Maintaining a high standard of cleanliness and comfort is important to us, and we will make sure to address any areas that may need renovation or improvement.We apologize for the inconvenience caused by the non-functioning coffee maker in the lobby during your stay. We want to assure you that the issue has been addressed and the coffee machine has been fixed.We understand the importance of comfortable bedding and will take your feedback into consideration to ensure our guests' restful sleep.We appreciate your positive comment regarding the practical location of our hotel, close to the metro. We aim to provide convenient access to transportation and nearby amenities.Thank you for bringing these concerns to our attention. We continuously strive to improve our services and facilities, and your feedback helps us in that process.Should you decide to stay with us again, please feel free to contact our reception team if any issues arise during your stay. We would be more than happy to assist you and make your stay more enjoyable.Kind regards,
par un voyageur
Publié le 10 mars 2024 sur Expedia
Appart hôtel excentré mais a 5 min du métro en 10 min vous êtes au centre ville.
Hôtel situé dans un secteur très agréable, calme a proximité de restaurant et pub
Accueil chaleureux avec distributeur de boissons chaudes et eau gratuit a l'entrée.
Appartement petit, nous pouvons a peine nous restaurer sur place. Canapé lit qui grince et inconfortable mais les autres lits sont très bien.
Commentaires de Gestion de l’hôtel
10 mars 2024 par Alona Ivanenko / Senior Receptionist, Gestion de l’hôtel
Thank you for sharing your experience with us. We're glad to hear that you found our aparthotel conveniently located. It's great to know that you enjoyed the pleasant and quiet area, with close proximity to restaurants and pubs.We're delighted to hear that you received a warm welcome and appreciated the complimentary hot drinks and water dispenser at the entrance.We apologize for any inconvenience caused by the size of the apartment. Our aim is to provide comfortable accommodations that meet the needs of our guests, and we regret if the space fell short of your expectations. Additionally, we apologize for any discomfort caused by the squeaky and uncomfortable sofa bed. Your feedback will be shared with our team for future improvements.Thank you for acknowledging the quality of the bed. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Kind regards,
par un voyageur
Publié le 6 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 janv. 2024 par Alona Ivanenko / Senior Receptionist, Gestion de l’hôtel
Thank you for taking the time to leave us a perfect 10/10 rating! We appreciate your feedback and we hope you had a great stay. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back in the future.
par un voyageur
Appartement très cosy et très bien situé
Publié le 5 nov. 2023 sur HotelsAppartement très cosy et très bien situé dans le quartier de Kensington. Accueil très chaleureux
Commentaires de Gestion de l’hôtel
8 nov. 2023 par Alona Ivanenko / Senior Receptionist, Gestion de l’hôtel
Dear Emmanuel, Thank you for taking your time to leave us such a warm review! It pleases us to see that you had a comfortable stay and were happy with the location of the hotel. It is nice to see that you had a good check in experience and our staff made your stay comfortable. We hope that you will chose to stay with us again! Best regards,
par un voyageur
Publié le 10 mai 2023 sur Expedia
👍👍👍
Commentaires de Gestion de l’hôtel
12 mai 2023 par Selma Tran-Van / Senior Receptionist, Gestion de l’hôtel
Hi Patrik, thank you for taking the time to leave us a review and for giving us a perfect score! We are very happy you enjoyed a comfortable stay with us and hope you will choose us again in the future! Kind regards, Selma Tran-Van - Senior Receptionist
par un voyageur
Publié le 5 mars 2023 sur Hotels
Commentaires de Gestion de l’hôtel
7 mars 2023 par Selma Tran-Van / Senior Receptionist, Gestion de l’hôtel
Hi Pascal, thank you for taking the time to leave us a review! We are very happy you enjoyed your stay with us and hope you will choose us again in the future! Kind regards, Selma Tran-Van - Senior Receptionist
par un voyageur
Publié le 29 janv. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
30 janv. 2023 par Selma Tran-Van / Senior Receptionist, Gestion de l’hôtel
Hi Pascal, thank you for taking the time to leave us a review and giving us a perfect score! We are very happy you enjoyed your stay with us and hope you will choose us again in the future! Kind regards, Selma Tran-Van - Senior Receptionist
par un voyageur
Publié le 26 déc. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
30 déc. 2022 par Selma Tran-Van / Senior Receptionist, Gestion de l’hôtel
Hi Elodie, thank you for taking the time to leave us a review! We are very happy you enjoyed your stay with us and hope you will choose us again in the future! Kind regards, Selma Tran-Van - Senior Receptionist
par un voyageur
Publié le 1 sept. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
5 sept. 2022 par Anthony , Gestion de l’hôtel
Dear Delgove, We appreciate the positive review score. Thank you and we look forward in welcoming you back in the near future. Kind regards,Anthony BullResidence Manager
