Ratings based on 30 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.9 Service & staff
4.6 Room comfort
4.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 22, 2024 on Expedia
I thought the room was nice and comfortable. I didn't like that I had to carry 4 suitcases up a flight of stairs even though the website states their is a lift. I didn't ask to be on the 4th floor. The man who checked us in was very rude. Their was a miscommunication when we checked in and I tried to explain, but he was not nice and I felt like I was being scolded. I told him I did not appreciate his tone. When we got it straightened out and he realized he was wrong he didn't even apologize.
Comment from Hotel Management
Sep. 23, 2024 by Moni, Hotel Management
Dear Lindsay,Thank you for sharing your feedback with us. We’re glad to hear that you found the room comfortable.We apologize for any inconvenience you experienced regarding the lift. While the apartment is located on the fourth floor, we understand that it was not clear the lift only reaches the third floor, leaving one flight of stairs to access the apartment. We will review our listings to ensure this information is communicated more clearly.Additionally, I am truly sorry for the interaction you described during check-in. We strive to provide excellent service, and it is disappointing to hear that this was not your experience. We will address this matter with the team to ensure it does not happen again.We appreciate your feedback and thank you for bringing this to our attention.Kind regards,
by A traveller
Posted Aug. 11, 2024 on Hotels
Great apartment very spacious for London very handy for underground with shops near by.
Comment from Hotel Management
Aug. 12, 2024 by Guilford Apartments Team, Hotel Management
Dear Lindsay,Thank you so much for taking the time to share your experience with us! We hope to welcome you back soon for another delightful stay.Kind regards,
by A traveller
Great place to stay.
Posted Jul. 31, 2024 on HotelsThe Cleveland Residences Russell Square is a great location. The apartments were clean with good amenities. Loved it.
Comment from Hotel Management
Aug. 1, 2024 by Moni, Hotel Management
Dear Lilia,Thank you so much for your wonderful review!We truly appreciate your kind words and hope to have the pleasure of hosting you again in the future!
by A traveller
Posted Jul. 14, 2024 on Hotels
Spacious, good communication and very quiet and minimum fuss. Also plenty of amenities in the room
Comment from Hotel Management
Jul. 20, 2024 by Guilford Apartments Team, Hotel Management
Dear Loren, thank you for your feedback! We appreciate your kind words about our property, and we are happy you enjoyed your stay with us.
by A traveller
Posted Jul. 12, 2024 on Hotels
Comment from Hotel Management
Aug. 1, 2024 by Moni, Hotel Management
Dear Loren,Thank you for choosing our property for your accommodation. We hope to have the pleasure of hosting you again in the future.
by A traveller
Posted Jul. 4, 2024 on Expedia
Comment from Hotel Management
Aug. 1, 2024 by Moni, Hotel Management
Dear Hugo,Thank you for choosing our property for your accommodation.We hope to have the pleasure of hosting you again in the future.
by A traveller
Posted Jun. 30, 2024 on Hotels
Comment from Hotel Management
Jul. 1, 2024 by Moni, Hotel Management
Dear Takisha,Thank you for choosing to stay with us!We’d love to welcome you back soon for another great stay!Warm regards,
by A traveller
Posted Feb. 29, 2024 on Hotels
Comment from Hotel Management
Mar. 2, 2024 by Guilford Apartments Team, Hotel Management
Dear Adam,Thank you so much for your glowing review! We're delighted to hear that your stay with us was excellent. Providing our guests with a wonderful experience is always our top priority, and we're thrilled to know that we hit the mark with you.We appreciate your feedback. It means a lot to us to know that our efforts to make your stay enjoyable were successful. If your travels bring you back to our area, we would be absolutely delighted to welcome you again.Thanks once again for choosing to stay with us, and we hope to have the pleasure of hosting you again in the future!Best regards,Guilford Apartments Team
by A traveller
Posted Oct. 10, 2022 on Expedia
by A traveller
Posted Oct. 2, 2022 on Hotels
