Ratings based on 2,656 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 23, 2024 on Expedia
Good hotel location for the royal albert hall and area around Kensington
Tube station just around the corner for good transport links around london
Comment from Hotel Management
Sep. 23, 2024 by The Copthorne Tara Hotel London Kensington Team, Hotel Management
Dear Tracy,Thank you once again for your comments. We hope to have the pleasure of welcoming you back in the future. We are thrilled to hear that you had a wonderful experience with us.If there’s anything more we can do for you or if you have any feedback, please don't hesitate to let us know. We look forward to your next stay!Best regards,The Copthorne Tara Hotel London Kensington Team
by A traveller from Birmingham
Posted Sep. 23, 2024 on Expedia
Well priced for central London and convenient location for Kensington
Comment from Hotel Management
Sep. 23, 2024 by The Copthorne Tara Hotel London Kensington Team, Hotel Management
Dear Mark,Thank you once again for your comments. We hope to have the pleasure of welcoming you back in the future. We are thrilled to hear that you had a wonderful experience with us.If there’s anything more we can do for you or if you have any feedback, please don't hesitate to let us know. We look forward to your next stay!Best regards,The Copthorne Tara Hotel London Kensington Team
by A traveller
Posted Sep. 22, 2024 on Expedia
I liked:
Business, location, staff friendliness and efficiency
Wasn't so keen on:
Room lighting didn't work very well - couldn't use the switches by the bed but didn't report it so they didn't have a chance to remedy this
Asked for a quiet room but got a room directly above the rail track so noisier than I'd hoped
Comment from Hotel Management
Sep. 23, 2024 by The Copthorne Tara Hotel London Kensington Team, Hotel Management
Dear Roxanne,Thank you for your feedback. We're glad to hear you enjoyed our location, staff, and service efficiency. We apologize for the issues with the room lighting and the noise from the rail track. While we're sorry we didn’t get a chance to address these during your stay, we appreciate your comments and will do our best to ensure a quieter room for you in the future.Thank you again, and we hope to welcome you back soon.Best regards, The Copthorne Tara Hotel London Kensington Team
by A traveller from Surrey
Posted Sep. 22, 2024 on Expedia
I have stayed at Copthorne Tara more than 10 times, but this time, it was not up to the usual standard. The check in was very slow (the clerk had forgotten he person login password) we were promised an upgrade, but to the club level, but that did not actually happen. The room was not very clean, grubby sheets with some stains, dirty bathroom and carpet. The shampoo/conditioner/body wash containers in the bathroom were nearly empty and the body wash was empty.
I really enjoy the location of this hotel and hope that this is just a blip and that things will improve.
Comment from Hotel Management
Sep. 23, 2024 by The Copthorne Tara Hotel London Kensington Team, Hotel Management
Dear Nicola,Thank you for your loyalty and feedback. I’m sorry to hear that this stay did not meet the standards you've come to expect, particularly with the check-in delay, missed upgrade, and cleanliness issues. We’re addressing these concerns with our team to ensure improvements.We value your continued support and hope to welcome you back soon for a better experience.Best regards,The Copthorne Tara Hotel London Kensington Team
by A traveller
Posted Sep. 22, 2024 on Hotels
Great hotel and location
Comment from Hotel Management
Sep. 23, 2024 by The Copthorne Tara Hotel London Kensington Team, Hotel Management
Dear Christopher,Thank you for your fantastic feedback! We're thrilled to hear that you enjoyed your stay and that our location worked so well for you. We look forward to welcoming you back for another great experience soon!Best Regards,The Copthorne Tara Hotel London Kensington Team
by A traveller
Posted Sep. 21, 2024 on Hotels
Comment from Hotel Management
Sep. 23, 2024 by The Copthorne Tara Hotel London Kensington Team, Hotel Management
Dear Lena,Thank you for sharing your experience ! Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future. If there’s anything more we can do to enhance your experience, please don't hesitate to let us know.Best regards,The Copthorne Tara Hotel London Kensington
by A traveller
Posted Sep. 21, 2024 on Hotels
Comment from Hotel Management
Sep. 23, 2024 by The Copthorne Tara Hotel London Kensington Team, Hotel Management
Dear Steven,. We hope to have the pleasure of welcoming you back in the future. We are thrilled to hear that you had a wonderful experience with us.If there’s anything more we can do for you or if you have any feedback, please don't hesitate to let us know. We look forward to your next stay!Best regards,The Copthorne Tara Hotel London Kensington Team
by A traveller
Posted Sep. 21, 2024 on Expedia
Convenient public transportation and daily housekeeping services
Comment from Hotel Management
Sep. 23, 2024 by The Copthorne Tara Hotel London Kensington Team, Hotel Management
Dear Hai,Thank you for sharing your experience ! Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future. If there’s anything more we can do to enhance your experience, please don't hesitate to let us know.Best regards,The Copthorne Tara Hotel London Kensington
by A traveller
Posted Sep. 20, 2024 on Expedia
It was very close to High Street Kensington for station and shopping and within walking distance of many attractions. We were delighted to have an upgrade to a room with a view (a suite!) and to be greeted by the charming and helpful Devi on reception with her lovely smile. The concierge was also very friendly and helpful.
Comment from Hotel Management
Sep. 23, 2024 by The Copthorne Tara Hotel London Kensington Team, Hotel Management
Dear Lynda,Thank you for your fantastic feedback! We're thrilled to hear that you enjoyed your stay and that our location worked so well for you. We look forward to welcoming you back for another great experience soon!Best Regards,The Copthorne Tara Hotel London Kensington Team
by A traveller
Posted Sep. 20, 2024 on Hotels
Comment from Hotel Management
Sep. 23, 2024 by The Copthorne Tara Hotel London Kensington Team, Hotel Management
Dear Lokraj,Thank you for sharing your experience ! Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future. If there’s anything more we can do to enhance your experience, please don't hesitate to let us know.Best regards,The Copthorne Tara Hotel London Kensington
