Note fondée sur 910 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 oct. 2024
Arrived at hotel at 1:30am we get to our room super tired to find it Not Clean! Definitely the bare minimal. Coffee area was so dusty and not restocked and the counter had dirty coffee rings that no one wiped.as well as the microwave having crumbs. room was not swept good and didn’t look moped. Office personal gave us another room which was nice but again NOT the cleanest either.The carpets in the hallways are in need of shampooing they are really stained and dirty. Wish I could say more good things . Would have went somewhere else but it was non refundable. They definitely need some quality control. When checking out I let the lady know what happened and she didn’t seem to care or to even apologize. Won’t be staying here again!
Commentaires de Gestion de l’hôtel
25 oct. 2024 par GM, Gestion de l’hôtel
Dear Jennifer,Thank you for taking the time to review your stay at Country Inn & Suites by Radisson, London, KY. We sincerely apologize for the issues you experienced during your visit. Our goal is always to provide a clean, comfortable environment for our guests and it's clear we fell short in this instance. Your feedback is crucial to us as it helps us identify areas where we can improve.We're truly sorry that your experience did not meet your expectations. Rest assured, we take your comments very seriously and are committed to making necessary improvements. We're grateful for your feedback and will share your concerns with our housekeeping and front desk teams to ensure we better serve our guests in the future. We hope that you will give us another chance to provide the quality stay that you expect and deserve.Warm Regards,General ManagerCountry Inn & Suites by Radisson, London, KY
par un voyageur de SYLVANIA
Publié le 12 sept. 2024
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Commentaires de Gestion de l’hôtel
13 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear DANIEL,We appreciate your visit and the positive feedback you left us with—a 5-Star rating. It is very energetic. Receiving such high ratings makes us proud and inspires us to provide better service. I am excited to see you again.Sincerely, Hotel Manager
par un voyageur
Not very good.
Publié le 7 août 2024 sur HotelsAlmost ever tile in the entry way of the room and bathroom were loose. Every step you could feel the tile popping loose. The bed and pillows were very uncomfortable. The breakfast was below average. The waffle makers were plugged in and hot but there was batter. No toast or bagels.
Commentaires de Gestion de l’hôtel
8 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Keith,Thank you for your feedback. We’re sorry to hear about the issues with the tiles, bed comfort, and breakfast. We’ll address the maintenance concerns and review our breakfast offerings to improve the overall experience. Your input is valuable in helping us make necessary improvements.Sincerely, Hotel Manager
par un voyageur
Publié le 3 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Angela,Thank you for visiting our hotel. We would appreciate more details about your stay, especially since you rated us with only 6 stars. Your feedback is valuable as we strive to enhance our services. We hope to welcome you back in the near future!Sincerely, Hotel Manager
par un voyageur
Publié le 3 août 2024 sur Expedia
The man we checked in with was less than pleasant. He seemed annoyed that we were checking in. When I went down to ask a question about the pool closing time- he was sleeping at the desk and I had to wake him up.
The room was tidy but there were some beard hairs left on the counter from a previous stay. The pool was mediocre, the lights were flickering.
The breakfast was very good.
Commentaires de Gestion de l’hôtel
6 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Jessie,Thank you for your feedback. We’re glad you enjoyed the breakfast but are sorry to hear about your experience with the check-in process, the cleanliness issues, and the pool. Your comments are important and will be addressed to improve our service. We hope to provide a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 3 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Ray,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager
par un voyageur
Quick overnight
Publié le 3 août 2024 sur HotelsGood place to stay for a quick overnight on the way to our final destination. Hotel has been updated somewhat in rooms but some common areas were pretty dirty (stairwells, hallways, elevator). Room was relatively comfortable with new bedding. Floors not carpeted so a bit cold and not as comfortable. Staff was friendly and check in was quick.
Commentaires de Gestion de l’hôtel
6 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Jennifer,Thank you for your feedback. We’re glad the room was comfortable, and check-in was quick. We apologize for the cleanliness issues in the common areas and the discomfort of the floors. Your comments are valuable and will be addressed to enhance our guest experience. We appreciate your input and hope to welcome you back!Sincerely, Hotel Manager
par un voyageur de Birmingham
Publié le 2 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Megan,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay. Sincerely, Hotel Manager
par un voyageur
Publié le 31 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Aaron,I am sorry to see the 4-star rating out of 10. We’re normally known for our exceptional attention to detail. We regret that we missed the mark. If you give us a chance, we are intent on making this right, and we hope you will write to us in detail about where we went wrong so we can rectify the issues.Sincerely, Hotel Manager
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Laid back atmosphere
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Monica,Thank you for your positive review! We're glad you enjoyed the laid-back atmosphere. We appreciate your feedback and look forward to welcoming you back for another relaxing stay.Sincerely, Hotel Manager
