Note fondée sur 60 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,2 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Emplacement au top pour famille
Publié le 8 janv. 2019 sur HotelsSuperbe emplacement et appartement grand avec du charme. En revanche, entretien qui laisse à désirer, aucun service d'hôtel....
Commentaires de Gestion de l’hôtel
15 janv. 2019 par ND, Gestion de l’hôtel
Dear Jean-Christophe,
Thank you for your feedback. We hope we can welcome you soon back!
Kind Regards,
Nora
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Great to be so close to tube stations and all the shopping and theatres. Unfortunately we did not find value for money. There are much better apartments for less money out there if you take time to look.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Josiah & SACO Holborn Team., Gestion de l’hôtel
Dear Randall,Thank you for taking the time to share your feedback. We're glad to hear that you appreciated our location, being so close to the tube stations, shopping, and theatres.We’re sorry to learn that you didn’t find the value you were hoping for during your stay. We strive to offer a balance of comfort and convenience, but we understand that there are a variety of accommodation options available. Your comments will be taken into consideration as we continuously work to enhance the experience we provide.We hope to have the opportunity to welcome you back in the future and provide a stay that exceeds your expectations.Best regards,
par un voyageur
Publié le 8 août 2024 sur Expedia
Great location.
Commentaires de Gestion de l’hôtel
12 août 2024 par Andreea and Cove Team, Gestion de l’hôtel
Hey ShayWe are glad to hear that you did enjoy your stay with us! Happy to learn that the property location has managed to impress you. We love it too.Hope to welcome you back for another lovely stay.Your Cove team
par un voyageur
Publié le 21 juill. 2024 sur Expedia
So, there is massive construction in the area. Like jack hammers all day until 7pm. The apartment was beautiful and very secure. The shower had issues, leaking all over the floor. They gave me two bath towels and one was dedicated to wiping up the shower mess. Had a laundry machine but i could not figure out the "dry" function so i used the rack in the closet. Was pretty hot in london the days i was there. Made the apt very warm. Only a winter comforter, no top sheet. So fan placed at the window all day, all windows open, trying to keep it cool in there. Probably not an issue any other time.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Jorge , Gestion de l’hôtel
Thank you for taking the time to share your detailed feedback regarding your recent stay with us.We are glad to hear that you found the apartment beautiful and secure. However, we sincerely apologize for the inconveniences you experienced due to the construction noise, the shower issues, and the challenges with the laundry machine.Regarding the shower, we are sorry to hear about the leakage and the inconvenience it caused. Our maintenance team has been notified to address this issue promptly.For future reference, our staff is always available to assist with appliance functions, and we would have been happy to help you with the laundry machine.We understand that the warm weather made the apartment uncomfortable. We will consider your suggestion about providing lighter bedding options during the summer months to ensure a more comfortable stay.Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back and provide a better experience.Best regards,Jorge & Team
par un voyageur
worst stay of my life
Publié le 23 juin 2024 sur HotelsGood location, very spacious and can even be enough for 20-30 people to sing and dance. There is, however, no one on site to manage it and I learnt that this situation can cause big problems.
Unluckily, in the unit next door a big birthday party (of 30 people?) was being held. Some were even shouting into the microphone. I called the office at 2am and a security team was to be dispatched. However they did not arrive after an hour so I called again but got an answering machine. This continued five times. Eventually, the call went through again and it was already 4am when the security team arrived.
The reason I rate them this low is that they insist their action was “prompt” and don't see it as a problem.
After all, all they offer is just space, not a “proper stay” — it’s totally up to your luck.
場所は便利で広く、2-30人が歌って踊ることもできるほどでした。それでいて管理する人が常駐していません。今回、これらの条件が大きな問題を引き起こすことを学びました。
運悪く、隣の部屋で盛大な誕生日パーティ(30人程度)が行われ、中にはマイクを使って叫び続ける人もいました。夜中の2時にオフィスに電話し、セキュリティチームを派遣してもらうことになりましたが、1時間経っても来ないので再度電話しました。しかし留守番電話の応答で、これが５回続きました。結局、再度電話が通じてセキュリティチームが到着したのは朝４時です。
私がここまで低い評価をするのは、彼らが今回の対応を『迅速だった』と主張し、問題があったと思っていないことです。
結局のところ、彼らはが提供しているのは場所だけであり、『まともな滞在』ができるかは運次第ということかと。
Commentaires de Gestion de l’hôtel
24 juin 2024 par Cove Arne St Team, Gestion de l’hôtel
Hi NorikoThank you for sharing this feedback on hotels.com. Our guests safety is our priority, thank you for adressing your concerns. We will take this transparent review as a service improvement opportunity.Our understanding is that the management was also in contact with you.We can only hope that this does not deter you from staying with us in the future.Cove Arne St Team
par un voyageur
Publié le 4 mai 2024 sur Expedia
Excellent property in a wonderful neighborhood. Spotlessly clean, nicely furnished, and a delightful place to stay. Convenient to transportation, surrounded by restaurants, and a short walk to several grocery stores
Commentaires de Gestion de l’hôtel
27 mai 2024 par Antonio, Gestion de l’hôtel
Dear William, Thank you for taking the time to provide feedback on your recent stay at COVE Arne St. I am glad to hear you enjoyed your stay with us. On behalf of our entire team I would like to say thank you for staying with us. We look forward to welcoming you back in the foreseeable future. Best Regards, Antonio
par un voyageur
Publié le 30 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 mai 2024 par Antonio, Gestion de l’hôtel
Dear Magnus,Many thanks for taking the time to fill out our post-stay survey.It's great to see that you had a pleasant stay with us, and we hope to welcome you back again soon.Antonio & the Cove team
par un voyageur
Perfect stay
Publié le 8 avr. 2024 sur HotelsWonderful place, everything you need. Clean and stylish. Nice and spacious. Excellent location.
Commentaires de Gestion de l’hôtel
29 mai 2024 par Antonio, Gestion de l’hôtel
Dear Lianne,Many thanks for taking the time to fill out our post-stay survey.It's great to see that you had a pleasant stay with us, and we hope to welcome you back again soon.Antonio & the Cove team
par un voyageur de Branford
Publié le 16 mars 2024 sur Expedia
This one BR apartment was well appointed, mostly clean and large. While we loved the location, the construction across the street was nonstop. The door frame to our apartment had mold and rot. There were mouse traps all over the building. And it lacked basic amenities like napkins and paper towel. Additionally, the bed was a double, not a kind as stated on Expedia.
Commentaires de Gestion de l’hôtel
28 mars 2024 par Cove Arne Street, Gestion de l’hôtel
Dear Erin, thank you for taking the time to review your recent stay with us. We are happy to know your overall stay was positive, especially that our space and cleanliness were a positive point, however we do apologise for any inconvenience faced while in the property. We are working in rectifying the issues with mould, but we appreciate your feedback. We apologise for any other inconvenience and we will work in the improvements needed. We would love to welcome you back for another experience in the future if you would give us another chance. Best wishes, Gabi & Team
par un voyageur
A perfect pad
Publié le 10 mars 2024 sur HotelsGreat place. Cosy and modern. Brilliant location with everything in walking distance.
Commentaires de Gestion de l’hôtel
13 mars 2024 par Cove Arne Street, Gestion de l’hôtel
Dear C M, thank you for taking the time to review your recent stay with us in Cove Arne Street. We are delighted to know you enjoyed all aspects of it, especially our location and layout. We look forward to welcoming you back soon. Best wishes, Gabi & Team
