Note fondée sur 325 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 juill. 2024 sur Expedia
Perfect for us: 1 adult, 2 kids.
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Bruno and Landmark Pinnacle team, Gestion de l’hôtel
Thank you Sylvain for your wonderful review and perfect rating! We’re thrilled to hear that our accommodations were perfect for you and your children. We hope to welcome you all back for another great stay soon!Best regards
par un voyageur
Publié le 31 janv. 2024 sur Expedia
Très bel appartement avec une terrasse avec une vue à couper le souffle , très propre . Malheureusement impossible de dormir sur le canapé lit du salon , matelas vraiment en très mauvais état! Dommage vu le prix de l’appartement ! Le lit de la chambre très confortable par contre . Il manquerait aussi 2-3 petits détails en cuisine : 1 torchons , une vraie cafetiere .
Commentaires de Gestion de l’hôtel
1 févr. 2024 par Raphael and Cove Pinnacle Team , Gestion de l’hôtel
Hello Sylvia,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay with us. Your comfort and satisfaction are our top priorities, and we appreciate your constructive comments. We apologise for any inconvenience caused by the sofa bed's mattress. Please rest assured that we are addressing this issue immediately to ensure a more comfortable stay for our future guests. I'm afraid we don't provide coffee machines for our apartments but we will still forward this feedback to our management team to review. It was pleasure to host you.
par un voyageur
Publié le 9 janv. 2024 sur Expedia
Rien à redire si ce n'est qu'il manque un peu de vaisselle.
Commentaires de Gestion de l’hôtel
10 janv. 2024 par Cristian & Cove Pinnacle Team , Gestion de l’hôtel
Hello Eric,Thank you for taking the time to leave us some amazing feedback. We sincerely apologize for any inconvenience caused by the absence of certain kitchen equipment during your stay. Rest assured, we're actively addressing this matter. We genuinely hope that on your next visit, you'll consider choosing us again, allowing us the opportunity to provide you with an improved and seamless experience.
par un voyageur
Publié le 30 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
31 déc. 2023 par Raphael and Cove Pinnacle Team , Gestion de l’hôtel
Hello Clement, Thank you for choosing us as your preferred stay. We appreciate your positive feedback and can't wait to serve you again.
par un voyageur
Publié le 12 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
12 nov. 2023 par Andreea and Cove Pinnacle team, Gestion de l’hôtel
Hey EkiciThank you for taking the time to review your recent experience with us!We were immensely happy to have you in house, we hope to welcome you back in the near future.Andreea and Cove Pinnacle team
par un voyageur
Très calme, bon prix vu la prestation pour Londres
Publié le 22 nov. 2022 sur HotelsHotel très confortable, récent. Vraiment très calme, nous avons bien dormi. La chambre "Appartement supérieur" correspond à la "One Bedroom Apartment with Internal Balcony", très bien équipé, lave-linge/seche linge notamment, qui marche bien. La clim/ventilation est bruyante, mais il est possible de la couper complètement la nuit. Des bus passent en bas de l'immeuble pour amener vers les arrêts de métro/DLR, si on ne veut pas faire les 5 minutes à pied. A noter, une organisation de la réception à revoir. Il sont joignables par whatsapp, ça n'est pas efficace, la communication est difficile. J'ai aussi eu un petit problème le premier soir, il manquait une couette pour le canapé lit, ça a été difficile d'en obtenir une. L'hôtel a fait un geste pour rattraper cela (alors que je ne demandais rien), mais j'ai du les contacter plusieurs fois pour l'obtenir. Avec ces petits problèmes d'organisation réglés, ça serait au top!
Commentaires de Gestion de l’hôtel
29 nov. 2022 par COVE , Gestion de l’hôtel
Hello FlorianThank you for taking the time to write this detailed feedback on your recent stay at COVE Pinnacle. We are happy to hear that your apartment was comfortable and its design was to your liking. Thank you for your feedback in regards to our team communication, it is only based on this that we can always work on getting our services to their best.We hope to welcome you back in the future.COVE Landmark Pinnacle
par un voyageur
Publié le 4 juill. 2022 sur Expedia
Everything was perfect. Great location, apartment and services.
Commentaires de Gestion de l’hôtel
4 juill. 2022 par Cove Landmark Pinnacle Team, Gestion de l’hôtel
Hey Yansounou, thank you for taking the time to leave us a review, we're very glad to know that you enjoyed your stay with us and we cannot wait to welcome you back to our property in the future! Best wishes.
par un voyageur
Publié le 31 juill. 2024 sur Hotels
Poor arrangement of my two studio apartment.V v far away for my two rooms and also i need to wait until 5:30pm to get one of the room.I was told it was cleaned yet.Thisvis not good excuse
Commentaires de Gestion de l’hôtel
1 août 2024 par Raphael and Cove Pinnacle Team , Gestion de l’hôtel
Hello Choy,We apologise for the inconvenience you experienced with your apartments. Due to our apartments being subject to availability, it can be challenging to place apartments close to each other. This is not the experience we want our guests to have, and we are sorry for any frustration this caused.Thank you for your feedback, and we hope to welcome you back under better circumstances.
par un voyageur
Publié le 29 juill. 2024 sur Expedia
I've been worrying about not able to open my suitcase since I found out the lock was broken before I boarded on the plane from Hong Kong. When I asked for help from staff at the reception late at night (after 10pm), they were very keen to look for ways to solve the problem even with limited tools. Finally, my suitcase was opened and I could use the things inside!!! We're super thankful for their help!!! Plus: the apartment was excellent!! The rooms were tidy & comfortable. The coffee was tasty and it is just 10-15 min walk from Canary Wharf station. We will definitely stay here again if we have any future trips to London!
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Pamela and Cove team , Gestion de l’hôtel
Thank you so much for your wonderful review! We're thrilled to hear that our reception staff were able to assist you with your suitcase issue, especially so late at night. Providing exceptional service is our priority, and we're glad we could help make your stay more comfortable.We’re also delighted that you enjoyed the apartment, found the rooms tidy and comfortable, and appreciated the tasty coffee. Our location near Canary Wharf is indeed convenient, and we’re happy it suited your needs.We look forward to welcoming you back on your future trips to London!
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Great location. Bedding and other equipment (air conditioner) are a bit tired. Very helpful staff.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Pamela and Cove team, Gestion de l’hôtel
Thank you for your review. We're delighted to hear that you enjoyed our location and found our staff very helpful. We appreciate your feedback regarding the bedding and air conditioner and will address these issues to ensure a more comfortable stay for future guests.We hope to welcome you back soon.Best regards
