Note fondée sur 26 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,2 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 juin 2024 sur Hotels
Great place close to everything!
Commentaires de Gestion de l’hôtel
19 juin 2024 par Malgosia, Gestion de l’hôtel
Dear Deborah,Thank you very much for taking the time to share your feedback with us. We are truly pleased you have enjoyed your stay with us and hope to welcome you back again in the future. Warm regards,Malgosia
par un voyageur
Publié le 3 juin 2024 sur Expedia
The apartment is in a good location. It is let down by poor soundproofing.
Commentaires de Gestion de l’hôtel
3 juin 2024 par Alina, Gestion de l’hôtel
Dear Charlene, Thank you so much for taking the time to share your feedback with us. We are delighted you had enjoyed the location of our property. However, we are sorry to hear that you had experienced some noise. Honestly, we did not have this kind of complaints before and had we known that before, we could have tried to assist. At this stage, all we can do is apologies and hope that this will not deter you from coming back to stay with us again in the future. Kind Regards, Alina
par un voyageur
Publié le 24 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 juin 2024 par Alina, Gestion de l’hôtel
Dear Bart, Thank you very much for staying with us. We are delighted you have enjoyed your stay and hope to welcome you back again in the future. Warm regards, Alina
par un voyageur
Publié le 7 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 févr. 2024 par Alina, Gestion de l’hôtel
Dear Lucy,Thank you for sharing your feedback with us. Seems you have enjoyed your stay and we hope to welcome you back again in the future.Warm Regards, Alina
par un voyageur
Publié le 24 janv. 2024 sur Expedia
Great standard as always.
Commentaires de Gestion de l’hôtel
24 janv. 2024 par Alina, Gestion de l’hôtel
Dear David, Thank you so much for a lovely feedback. We are delighted you had enjoyed your stay and hope to welcome you back again. Warm regards,Alina
par un voyageur
Publié le 10 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 janv. 2024 par Malgosia, Gestion de l’hôtel
Hello Susie,Thank you very much for the lovely feedback. We are delighted to learn that you had a lovely stay and hope to welcome you back. Best regards,Malgosia
par un voyageur
Publié le 27 sept. 2023 sur Expedia
Location is good. However there is no onsite property manager or counter. No luggage storage and do not have the warm atmosphere of welcome like the hotel. Need to email the staff to turn on the stove. Checkin time is not flexible. We stayed there for 4 days, no house keeping. No garbage collection bin outside the unit. All garbage will stay in your for the length of your stay. Need to pay $40 for house keeping on top of the cleaning fee you already paid in the booking. Actual room is smaller than the pictures on the website
Commentaires de Gestion de l’hôtel
29 sept. 2023 par Malgosia, Gestion de l’hôtel
Dear Wendy,Thank you for sharing your feedback on your recent stay with us. We are truly sorry to hear you did not have the same great experience a vast majority of our guests do. Crane Court is an unmanned property as stated on Expedia’s website and there is no reception desk per se, therefore this should not have been expected. That said, our team is available 24/7 and you have received an immediate assistance when you contacted us about a stove, which was working perfectly fine, but you were unsure how to switch it on. Check-in time is from 3pm (also indicated on your booking confirmation) as in a majority of service apartments, simply so that our team have sufficient time to provide a full cleaning service between departures and new arrivals. When possible, however, we always facilitate an early check-in or assist with the storage of the luggage.Please kindly note that the complimentary cleaning service in the apartments is provided weekly, not daily, which is clearly indicated on Expedia. Apartments are run differently than hotels, but again – our team would have been happy to assist you had you contacted us. Nonetheless, we are sorry you did not enjoy your stay with us and hope your next London experience will be in a more suited property.Warm regards,Malgosia
par un voyageur
Publié le 27 sept. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
29 sept. 2023 par Malgosia, Gestion de l’hôtel
Thank you so much, Sheikh for a lovely feedback, We are truly delighted you had enjoyed your stay with us and hope to welcome you back in the near future again.Best,Malgosia
par un voyageur de montreal
Publié le 18 sept. 2023 sur Expedia
we adored our stay at Crane Courts, the apartment was perfectly located in the city and was perfectly equipped for our stay. Only constructive comment, bed mattress quality is so so and the apartment could use AC. Besides that, perfect. And City2stay staff have been exemplary in responding by email or phone to any booking or apartment issues or questions we had including reaching out for forgotten glasses. Really recommended
Commentaires de Gestion de l’hôtel
18 sept. 2023 par Alina, Gestion de l’hôtel
Dear Allan,Thank you so much for taking the time to share your feedback. We are delighted to hear that overall, you have enjoyed your stay with us at Crane Court and that you have found our team gracious and helpful. We have taken your feedback on board and will try to improve our facilities further. Thank you again, Best, Alina
par un voyageur de Seattle
Publié le 1 sept. 2023 sur Expedia
Great interior and appliances, comfortable bed. Beware internet was too slow!! Only 3mbps and it would drop frequently.
Commentaires de Gestion de l’hôtel
1 sept. 2023 par Malgosia, Gestion de l’hôtel
Dear Joel,Thank you vey much for sharing your feedback with us. We are delighted to learn that you had a lovely stay, however, we are sorry to hear about the challenges with the internet. It is not something we have problems with and no other guests have reported this. I am truly sorry about the inconvenience. According to our records, you did not report this issue; we would have contacted our provider right away to check this.Either way, I am truly sorry and thank you for brining this to our attention. We hope this will not deter you from returning to stay with us again,Kind Regards,Malgosia
