Ratings based on 949 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 30, 2024 on Hotels
Check in was easy.
Room was lovely and we got a view.
My phone cable had broken and reception gave me a packet with a multi charge cable for free.
Shower had a good strong spray and toiletries were nice.
Good hairdryer, iron and ironing board in room.
Bed, pillows and duvet all really nice quality.
At breakfast there was a vast array of food which all looked amazing.
Will definitely be returning.
Comment from Hotel Management
Sep. 4, 2024 by Crowne Plaza Docklands Team , Hotel Management
Dear Dale,Thank you very much for taking the time to share your comments about your recent stay at Crowne Plaza London Docklands. Guest comments are always very important to us in order to improve upon the standard of service and facilities we offer. We are delighted to inform you that we will be glad to share your feedback internally with our entire management. Your feedback will be brought to the attention of all the team so they can appreciate and be rewarded for the positive impact of a professional service. Once again, thank you for your comments. We look forward to welcoming you back again the very near future. Regards
by A traveller
Posted Aug. 26, 2024 on Hotels
Check in was smooth and efficient. Gustavo was very helpful, he went above & beyond to ensure I found adequate parking and that me and my family settled in. Sabrina was on hand to answer all my queries and was very helpful too. Vivien handled my check out and dealt with my additional requests quickly and efficiently.
Comment from Hotel Management
Aug. 28, 2024 by Rita, Hotel Management
Dear Sheikh,Thank you very much for choosing to stay at Crowne Plaza Docklands and for taking time to share your feedback with us. We’re delighted to hear that you had a smooth check-in and check-out experience and that our team members, Gustavo, Sabrina, and Vivien, were able to make your stay comfortable. We’re proud to have such dedicated staff who go above and beyond for our guests. We hope to welcome you and your family back again soon!Kind regards,Rita DaubaraiteAssistant Front Office Manager
by A traveller
Posted Aug. 24, 2024 on Hotels
Comment from Hotel Management
Aug. 28, 2024 by Rita, Hotel Management
Dear Frank,Thank you very much for choosing to stay at Crowne Plaza Docklands and taking time to score us. We hope you had a pleasant stay and looking forward to welcome you again in the future!Kind regards,Rita DaubaraiteAssistant Front Office Manager
by A traveller
Posted Aug. 23, 2024 on Hotels
Very good hotel. It had good facilities and amenities, was extremely close to London City Airport and had a marvellous breakfast buffet.
Comment from Hotel Management
Aug. 28, 2024 by Rita, Hotel Management
Dear Anonymous,Thank you for your great feedback! We’re glad you enjoyed our facilities, amenities, and our convenient location near London City Airport. It’s wonderful to hear that you loved our breakfast buffet as well. We hope to have the pleasure of welcoming you back for another fantastic stay!Kind regards,Rita DaubaraiteAssistant Front Office Manager
by A traveller
Posted Aug. 17, 2024 on Expedia
Beautiful hotel, staff were excellent and the food was lovely! It is a bit tricky to get to as a bit of a walk from the nearest tube, but ideal for the EXcel Centre.
Comment from Hotel Management
Aug. 18, 2024 by Iqrah Maqsood, Hotel Management
Dear Hazel,Thank you for choosing Crowne Plaza Docklands, Hazel. We’re delighted to hear you enjoyed your stay and appreciated our staff and cuisine. We understand the location can be a bit of a walk from the nearest tube, but we’re glad it was convenient for the EXcel Centre. We look forward to welcoming you back in the future. Warm regards Iqrah MaqsoodCrowne Plaza Docklands
by A traveller
Posted Aug. 14, 2024 on Hotels
Comment from Hotel Management
Aug. 18, 2024 by Iqrah Maqsood , Hotel Management
Dear Caroline,Thank you for your perfect rating, Corrine! We’re thrilled to hear you had such a positive experience at Crowne Plaza Docklands. Your feedback is greatly appreciated, and we look forward to welcoming you back soon. Warm Regards Iqrah Maqsood Crowne Plaza Docklands
by A traveller
Posted Aug. 6, 2024 on Hotels
Comment from Hotel Management
Aug. 12, 2024 by Gustavo DC, Hotel Management
Dear Rajpal,Thank you for taking the time to tell us about your recent stay. We are delighted to know the services here at Crowne Plaza London Docklands have met your expectations. We make every effort to ensure you have an enjoyable stay and feedback like yours makes it all worthwhile. We look forward to welcoming you back again soon. Regards
by A traveller
Weekend away in London
Posted Aug. 4, 2024 on HotelsThe location was perfect for what we wanted with easy access to sights etc. The hotel itself was pretty good although a little tired. Staff were excellent, really friendly and very helpful. Swimming pool needed a clean as it was very cloudy on our 2nd visit
Comment from Hotel Management
Aug. 12, 2024 by Gustavo DC, Hotel Management
Dear Lloyd,We are pleased to read that you enjoyed your overall stay with us and appreciate your feedback regarding the pool. I have shared your comments with the Club Manager which she has noted. We look forward to welcoming you back again soon.Regards,
by A traveller
Posted Aug. 3, 2024 on Expedia
I really enjoyed staying at the Docklands crowne plaza hotel. My room was very clean and comfortable. The hotel is close to the tube too. The breakfast buffet was great and so was dinner. Plus I loved drinking a pint of Camden ale after a long day of sightseeing. I only have two complaints about my stay. First was upon arrival to the hotel me and my family were treated rudely by I believe a French receptionist. We had just arrived from a 10 hour journey from NYC to Heathrow Airport then a 90 minute cab drive. It was almost 11pm London time. I was standing in line to check in when the receptionist I mentioned earlier told me she sees me but they are having a staff change and I have to wait. I said ok but then minutes later she begins assisting and flirting with a handsome tall man who arrived after me to check in. I could’ve made a scene but I have manners and I was exhausted and figured it best to just mention that incident in this review. My second complaint is that the pool is really a club and they only allow children to swim in it during early hours of the day. So if you are traveling with a child like I did and picked this hotel with the intention of using the pool after a day of sightseeing please be aware that you have to make time during your trip to use the pool during the day cause you can’t after I think 5 or 6pm. So plan accordingly. But again this is a clean and comfortable hotel. And I enjoyed my stay. I would stay here again.
Comment from Hotel Management
Aug. 12, 2024 by Gustavo DC, Hotel Management
Dear Maritza,Thank you for taking the time to share your comments with us. It's great to hear that you enjoyed your stay overall, however, we are sorry to hear that some elements of your stay did not meet with your satisfaction. Your comments are important to us as they help us make improvements for the future. We hope to have the pleasure of welcoming you back in the future. Regards,
by A traveller
Posted Aug. 2, 2024 on Expedia
Comment from Hotel Management
Aug. 12, 2024 by Gustavo DC, Hotel Management
Dear Kwame,Thank you for taking the time to tell us about your recent stay. We are delighted to know the services here at Crowne Plaza London Docklands have met your expectations. We make every effort to ensure you have an enjoyable stay and feedback like yours makes it all worthwhile. We look forward to welcoming you back again soon. Regards,
