Note fondée sur 77 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,0 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Excellent experience overall
Publié le 16 févr. 2020 sur HotelsWe stay a family of 3 for 4 nights beginning of Jan 2020. Having read mixed feedbacks when looking at closest transportation I got worried. But in the end, apart from not having always 100% clear answers to my questions to the employees, our stay there was excellent.
We had a brand new small flat. Everything working perfectly. I was worried of 1 tea spoon missing from start and the listing of prices to pay for damaged items and the deposit given during checking ^^We never know what could happen.
In the end, all was straightly managed at check out. No issue what so ever. I wish to have used a bit more the kitchen which was the goal with family and baby girl of 2.5 yo. But we ate more often outside even in evenings. But the flat was great, shower great.
Only small remark is about cleaning and we read this beforehand, so no real surprise, but during 5 days stay, cleaning was done once. Also, DLR tracks are almost touching the building ^^and accross the Thames from the flats was the London city airport. We thought we could have noise issue, but being winter we never really had windows open during night and we were not disturbed by noise, thus good windows isolation.
All in all, we were really satisfied. We'll come back and hope to get exactly the same room number ^^
Thanks for our good stay.
Denis
Commentaires de Gestion de l’hôtel
17 févr. 2020 par Sadia, Gestion de l’hôtel
Dear Guest,
Thank you for taking the time to post your review. I am delighted to read that you enjoyed your stay with us. It is always wonderful and encouraging to receive such positive feedback.I was equally pleased to read how wonderful you found the service provided by my team. Here at the Dockside Apartments. we pride ourselves on having a reputation for excellent service and are committed to exceeding our guests’ expectations. Feedback like yours is the best way to motivate my team as it shows them that their hard work is appreciated.I sincerely hope to have the opportunity to personally welcome you back to the Dockside Apartments in the not too distant future.
Many thanks and best regards,
Dockside Apartments Team
par un voyageur
Publié le 29 janv. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
3 févr. 2020 par Dockside Apartments at Excel, Gestion de l’hôtel
Dear Guest, Thank you for leaving us a feedback. We are glad to hear you enjoyed our apartment and had a comfortable stay. We do hope to see you in the near future once again. Kind Regards, Dockside Apartments At Excel
par un voyageur
A very good place
Publié le 24 nov. 2019 sur HotelsPerfect location for London City airport and also for city sightseeing. At reception they told after this first time I would become a frequent customer. I do agree!!
Commentaires de Gestion de l’hôtel
25 nov. 2019 par Dockside Apartments at Excel, Gestion de l’hôtel
Dear Rodolfo, thank you for taking the time to share your recent experience at Dockside Apartments. We are the glad the location was convenient for you and we are looking forward to seeing you soon. Regards, Reception Team - Dockside Apartments
par un voyageur
Publié le 2 avr. 2020 sur Expedia
Commentaires de Gestion de l’hôtel
11 avr. 2020 par Saeid Hassanlou, Gestion de l’hôtel
Dear Guest, thank you for taking the time to share your recent experience at Dockside Apartments.
We are looking forward to seeing you soon. Regards, Dockside Apartment Team
par un voyageur
Publié le 1 avr. 2020 sur Expedia
Commentaires de Gestion de l’hôtel
11 avr. 2020 par Saeid Hassanlou, Gestion de l’hôtel
Dear Guest, thank you for taking the time to share your recent experience at Dockside Apartments.
We are looking forward to seeing you soon. Regards, Dockside Apartment Team
par un voyageur
Amazing Apartment but poorly managed
Publié le 1 avr. 2020 sur HotelsThese apartments look amazing! Super stylish and with great views of the river.
However, I don’t think I got the customer care I would have, if I stayed in a hotel.
The man on the receptions was welcoming, but I was shocked when he asked for £100 deposit, so please take note. Thankfully I had cash on me, as I hate paying deposits with card, as it takes ages to get the money back!
On the table in the apartment there was a huge list of items and the cost of them if you damaged them and the prices were ridiculous! It was very worrying! Literally EVERYTHING was listed!
The room was also VERY hot! It was a spring day, and it was way too warm.
I couldn’t work the AC so I went downstairs to the reception and there was a lady on now and she told me how to work it. While I was there I also realised I hadn’t been given a receipt for my £100 deposit and was a little worried. I asked the lady for one and she asked how much did I pay? Which was a little concerning, surely everyone pays the same? Or do they charge what they like at the time?
The AC still didn’t work, so I gave up in the end and just had to cope with the heat! I mentioned this at check out to a different member of staff and they said they only switch it on in summer!
The room also wasn’t as clean as it first appeared either with dirty handprints on the doors and crumbs on the sofa, which was a shame.
A great looking apartment, but in my opinion not managed professionally.
Commentaires de Gestion de l’hôtel
20 avr. 2020 par Saeid Hassanlou, Gestion de l’hôtel
Dear Guest,
Thank you for taking the time for sharing your experience.expectations.. I have passed your
feedback onto my team to review and highlight the necessary changes to make regarding recognition. I do hope we have the opportunity to welcome you back again in the near future. Kind Regards, Dockside Apartments Team
par un voyageur
Publié le 21 mars 2020 sur Hotels
Commentaires de Gestion de l’hôtel
3 mai 2020 par Saeid Hassanlou, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your recent experience at Dockside Apartments At Excel.
We are looking forward to seeing you soon. Regards, Dockside Apartments Team
par un voyageur
Publié le 21 mars 2020 sur Hotels
Commentaires de Gestion de l’hôtel
24 mars 2020 par Tahmim, Gestion de l’hôtel
Dear Guest,
Thank you for taking your time with leaving us an fantastic review. We do wish you return so we can continue to give our excellent service to you.
Kind Regards
par un voyageur
Publié le 15 mars 2020 sur Hotels
Goood stay
Commentaires de Gestion de l’hôtel
16 mars 2020 par FOH, Gestion de l’hôtel
Dear Victoria,
Thank you for taking the time to post your review. We sincerely hope to get the chance to welcome you back !
Kind regards,
Dockside Apartments Team
par un voyageur
Publié le 24 févr. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
24 févr. 2020 par Sadia, Gestion de l’hôtel
Dear Rochelle,
Thank you for sharing your experience with us. Thank you again for staying at Dockside Apartments Team.
Kind regards,
Front desk team
