Ratings based on 889 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Nov. 7, 2024
The staff were friendly and helpful. I appreciate the extension on our parking pass. There should be security present in the lobby. There were people camped out in a nook by the entrance. There were people camped out in the parking garage. And there was a person having a mental health crisis in the lobby. Not very safe or inviting. I reserved a room for 3 people. There wasn't enough towels, shampoo or coffee. The chair and carpet in the room are stained.
Comment from Hotel Management
Nov. 8, 2024 by KGM, Hotel Management
Thank you for taking the time to give us your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
by A traveller
Posted Aug. 25, 2024 on Expedia
Easy check in . Nice front desk staff
Comment from Hotel Management
Aug. 25, 2024 by GT, Hotel Management
Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back on your next visit to London. We hope to see you again soon!
by A traveller
Posted Aug. 25, 2024 on Expedia
Comment from Hotel Management
Aug. 27, 2024 by KGM, Hotel Management
Thank you for taking the time to give us your feedback regarding your most recent stay at our Hotel. We appreciate you recognizing the efforts of our staff who work hard to create an enjoyable experience.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to make this a memorable stay each time. We hope to see you again soon on your next visit to London!
by A traveller from Oshawa
Posted Aug. 25, 2024 on Expedia
Comment from Hotel Management
Aug. 26, 2024 by GT, Hotel Management
Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back on your next visit to London. We hope to see you again soon!
by A traveller
Posted Aug. 25, 2024 on Expedia
Comment from Hotel Management
Aug. 26, 2024 by Crizel, Hotel Management
Dear Raymond,Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!Best Regards,Doubletree by Hilton London Ontario Team
by A traveller from Brampton
Posted Aug. 24, 2024 on Expedia
Parking is problem
Comment from Hotel Management
Aug. 25, 2024 by Crizel, Hotel Management
Dear Rajesh,Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!Best Regards,Doubletree by Hilton London Ontario
by A traveller
Posted Aug. 23, 2024 on Expedia
Road construction made entry difficult.
Comment from Hotel Management
Aug. 23, 2024 by GT, Hotel Management
Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back on your next visit to London. We hope to see you again soon!
by A traveller
Posted Aug. 23, 2024 on Expedia
Unfortunately next room was acting at 2am if it was 2 pm. That went on for a second night. No action seemed to have been taken. I was told that the administration would look into compensating me (and the other rooms around ).it has been 4 days and no news.
Too bad, nice hotel. Could not sleep between 2-4 am for two nights.
Comment from Hotel Management
Aug. 23, 2024 by GT, Hotel Management
Thank you for taking the time to give us your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. When caring guests let us know that we have fallen short, we know we must try harder. Refurbishments are planned; however, this has been delayed due to the pandemic. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
by A traveller
Posted Aug. 22, 2024 on Expedia
Enjoyed it
Comment from Hotel Management
Aug. 22, 2024 by GT, Hotel Management
Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back on your next visit to London. We hope to see you again soon!
by A traveller from Waterloo
Posted Aug. 20, 2024 on Expedia
It's convenient to stay and the parking lot seems safe to use. The area is not as desirable as there is ongoing construction, rowdy random people and no cafe or restaurant nearby.
Comment from Hotel Management
Aug. 22, 2024 by Crizel, Hotel Management
Dear Virginia,Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!Best Regards,Doubletree by Hilton London Ontario
