Note fondée sur 941 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 mars 2024 par Reservations, Gestion de l’hôtel
Dear Mickael,Thank you for taking the time to provide the ratings you have provided for our services and facilities. It is our philosophy to ensure that we provide our guests with the highest standards of product at all times. Rest assured that I will share your scores with the hotel team. If you have any additional information with regards to the service you received, your comments would be greatly appreciated as they do help us maintain the high standards that we strive to achieve. I hope your experience will not deter you from visiting us again.Kind Regards,
par un voyageur
Publié le 1 janv. 2024 sur Expedia
La chambre devait être équipée d'un coffre-fort mais ne l'était pas. Les lits de 140cm de large sont trop petits pour 2 adultes.
Commentaires de Gestion de l’hôtel
9 janv. 2024 par Reservations, Gestion de l’hôtel
Dear Fabrice,Thank you for taking your time to review our property at DoubleTree by Hilton Kensington.First and foremost, we hope you can accept our sincerest apologies for the inconveniences caused to you and your family during your stay, as well as lack of safe in the room. We deeply regret that your experience fell short of your expectations, and we appreciate you bringing these concerns to our attention. Rest assure your comments will be passed on to our maintenance team regards the mentioned issue. I do hope that events on this occasion will not adversely affect your impression of Doubletree by Hilton Kensington. Kind Regards,
par un voyageur
Publié le 15 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
16 août 2023 par Reservations, Gestion de l’hôtel
Dear Yoan Marcel,Thank you for taking your time to review our property at DoubleTree by Hilton Kensington.Sadly, from the provided scores we can see that we have let you down on this occasion and for that please do accept our sincerest apologies.If you have any additional information with regards to the service you received, your comments would be greatly appreciated as they do help us maintain the high standards that we strive to achieve. Kind Regards,
par un voyageur
Publié le 6 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
7 août 2023 par Reservations, Gestion de l’hôtel
Dear Alain,Thank you very much for the ratings you have provided for our services and facilities. It is our philosophy to ensure that we provide our guests with the highest standards of product at all times. Rest assured that I will share your scores with the hotel team. If you have any additional information with regards to the service you received, your comments would be greatly appreciated as they do help us maintain the high standards that we strive to achieve. We do hope to welcome you back to Doubletree by Hilton Kensington very soon and we remain at your disposal for any future assistance.Kind Regards,
par un voyageur
Séjour en famille
Publié le 16 avr. 2023 sur HotelsTrès bon séjour en famille, hôtel très bien
Très courtois,
Commentaires de Gestion de l’hôtel
18 avr. 2023 par Reservations, Gestion de l’hôtel
Dear Lydie, Thank you very much for taking the time to review our property at DoubleTree by Hilton Kensington. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards, Brigida, Reservations Agent
par un voyageur
Publié le 2 mars 2023 sur Hotels
Commentaires de Gestion de l’hôtel
2 mars 2023 par Reservations, Gestion de l’hôtel
Dear Celine, Thank you very much for taking the time to review our property at DoubleTree by Hilton London Kensington. It is always a pleasure to receive positive feedback and I will be sure to share your comments with our team. I am certain that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Kind Regards, Brigida, Reservations Agent
par un voyageur
Très bonne localisation de l'hôtel
Publié le 1 janv. 2023 sur HotelsSéjour en famille avec deux ados, l'hôtel très bien situé avec la station de métro et de bus à quelques pas, le quartier calme et sécurisant, la chambre familiale pas très spacieuse avec peu de rangement, la literie bonne et propre, salle de bain vieillotte, petit déjeuner varié, personnel accueillant et au service du client.
Commentaires de Gestion de l’hôtel
7 janv. 2023 par Reservations, Gestion de l’hôtel
Dear Dzodic,Thank you for reviewing our property about the recent stay you had. We are happy to see you enjoyed your stay and your feedback will be passed on to the relevant departments. We hope to welcome you back again in the near future!Kind Regards, Brigida Reservations Agent
par un voyageur
Bel hôtel très bien situé près de Chelsea
Publié le 1 janv. 2023 sur HotelsTrès bel hôtel situé à 50 mètres du métro et 5 min à pieds du musée d’histoire naturel.
Commentaires de Gestion de l’hôtel
7 janv. 2023 par Reservations, Gestion de l’hôtel
Dear Florent,Thank you for reviewing our property about your recent stay. We are happy to see you enjoyed it and we hope to be welcoming you back on your next trip to London.Kind Regards, Brigida Reservations Agent
par un voyageur
Publié le 22 déc. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
29 déc. 2022 par Reservations, Gestion de l’hôtel
Dear Jonathan,Thank you for leaving us a positive review about your recent stay at Hilton Double Tree Kensington. We hope you had a great stay with us and we look forward to welcoming you back on your next trip!Kind Regards,BrigidaReservations Agent
par un voyageur
Publié le 1 nov. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
2 nov. 2022 par Tara, Reservations Agent, Gestion de l’hôtel
Dear Nicholas ,Thank you for reviewing our Double Tree by Hilton Kensington Hotel, We really appreciate your great feedback and we are pleased that we were up to standards during your stay. We look forward to welcoming you back in the near future.
