Note fondée sur 862 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
3,7 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Chambre petite
Publié le 29 sept. 2024 sur HotelsAccueil top. Cependant la chambre était très petite et avait l’air beaucoup plus grande sur les photos du site
Commentaires de Gestion de l’hôtel
4 oct. 2024 par The Guest Experience Team, Gestion de l’hôtel
Dear Ludivine,We appreciate your remarks regarding the warm welcome you received, as it is always a pleasure to hear that our guests felt well received. Regarding the room size, our aim is to provide atrue representation of our accommodations through our photos. We regret if this did not match your expectations.We hope that despite this matter, you were able to enjoy your stay with us. If you decide to visit us again, our team would be more than happy to assist you in selecting a room that best suits your needs. Best regards,The Guest Experience Team
par un voyageur
Publié le 2 sept. 2024 sur Hotels
Staff was really helpful and I had a pleasant stay. The hotel overall was clean, so was my room and the bed was really comfortable. I will most likely book a room at this hotel again !
My room window was facing the main road so the night was quite noisy
Commentaires de Gestion de l’hôtel
3 sept. 2024 par The Guest Experience Team, Gestion de l’hôtel
Dear valued guest,It's delightful to hear that your stay with us was to your satisfaction. We're particularly pleased you found our staff helpful and enjoyed the comfort of your room.Regarding the noise you experienced, we're sorry for any inconvenience. Should you stay with us again - and we sincerely hope you will - please feel free to request a quieter room. We're here to ensure your stay is as comfortable as possible.We look forward to welcoming you back in the future.Best regards,The Guest Experience Team
par un voyageur
Publié le 30 août 2024 sur Hotels
Tout c’est bien passé que l’alarme incendie a sonné deux jours de suite ce qui a perturbé notre sommeil. C’était désagréable
Commentaires de Gestion de l’hôtel
3 sept. 2024 par The Guest Experience Team, Gestion de l’hôtel
Dear Guest,Your rating of 8/10 is greatly appreciated. We're glad to hear that your overall experience was positive.We deeply regret to hear about the disturbance caused by the fire alarm during your stay. Please accept our sincere apologies for any discomfort caused. It is our mission to provide a peaceful and comfortable environment for all our guests and we understand how important an uninterrupted sleep is.Your feedback is valuable to us as it helps identify areas for improvement. Rest assured, we are committed to providing the best experience and we hope that this incident will not deter you from staying with us again in the future.Best regards,The Guest Experience Team
par un voyageur
Publié le 27 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 août 2024 par The Guest Experience Team, Gestion de l’hôtel
Dear Youssef,We observe that your recent stay with us did not quite meet your expectations. As a hotel, we always aim to provide an unparalleled experience to all our guests. We regret if we fell short of that mark on this occasion.Please know that your feedback holds great value to us, as it contributes to our understanding of the areas we need to improve. We are continually looking to enhance the guest experience and your insights play a crucial role in this process.We hope you will grant us another opportunity to host you, and strive to exceed your expectations in your future visits.Best regards,The Guest Experience Team
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Bien situé, personnel sympathique
Commentaires de Gestion de l’hôtel
3 août 2024 par The Guest Experience Team, Gestion de l’hôtel
Dear Anne,It is indeed heartening to hear that your experience at Euston Square Hotel was excellent. We pride ourselves on creating a comfortable and enjoyable environment for our guests, and your comments affirm that we are on the right path.We hope to have the pleasure of welcoming you back soon.Best regards,The Guest Experience Team
par un voyageur
Publié le 17 juin 2024 sur Expedia
Good hotel centrally located with nice staff. The room was comfortable, but I would have appreciated if the toilet and shower had been more discrete. I would recommend for a short visit to London.
Commentaires de Gestion de l’hôtel
21 juin 2024 par The Guest Experience Team, Gestion de l’hôtel
Dear Genevieve,It is delightful to hear that you had an enjoyable stay at our centrally located Hotel Euston Square Hotel. We are pleased to know that our dedicated staff and comfortable rooms contributed to a positive experience during your visit to London.In reference to your feedback about the bathroom setup, we acknowledge your point of view and appreciate your candidness. Your recommendation means a lot to us and it shows that we are on the right path to ensuring our guests have a memorable stay.Thank you once again for choosing us for your short visit. We hope to welcome you back in the future for another superior experience.Best regards,The Guest Experience Team
par un voyageur
Publié le 8 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 juin 2024 par The Guest Experience Team, Gestion de l’hôtel
Dear Matthieu,It's truly delightful to hear that your experience at Euston Square Hotel was excellent. Your satisfaction is our primary goal, and we're thrilled that we were able to meet your expectations during your stay. Your positive feedback serves as a wonderful testament to our dedication to providing an outstanding guest experience. We look forward to your next visit, wishing for it to be as enjoyable as this one. Best regards,The Guest Experience Team
par un voyageur
Publié le 3 juin 2024 sur Hotels
Pretty dirty and elevator smelled of pee
Commentaires de Gestion de l’hôtel
5 juin 2024 par The Guest Experience Team, Gestion de l’hôtel
Dear Emma,We are saddened to hear about the concerns you have raised regarding cleanliness and the odour in the elevator. Our goal at Euston Square Hotel is to provide a comfortable and pleasant environment for all our guests.We certainly hold ourselves to high standards when it comes to the upkeep and maintenance of our premises. It is disheartening to hear that we fell short of those standards during your stay.While we cannot change the past, we are constantly striving for improvements. We hope that you will provide us with another opportunity to serve you better and provide the quality experience that we pride ourselves on.Best regards,The Guest Experience Team
par un voyageur
Hôtel à recommander
Publié le 7 avr. 2024 sur HotelsNous avons passez 3 nuits a l'hôtel, et nous n'avons rien à redire. La chambre était propre et moderne tout comme la salle de bain, nous avions un grand lit. Petit déjeuner à la carte mais inclus dans le prix etait plus que convenable et copieux. Prevoyer quand meme des bouchons d'oreilles et un masque de nuit si vous avez le sommeil léger mais à part ça tout etait parfait. De plus l'hôtel est au pied de la station de métro Euston Square.
Commentaires de Gestion de l’hôtel
9 avr. 2024 par The Guest Experience Team, Gestion de l’hôtel
Dear Pauline,It is wonderful to hear about your satisfactory experience during your three-night stay at Euston Square Hotel. We are delighted to know that you found our rooms to be clean and modern, and our a la carte breakfast to your liking.We understand that some guests might be light sleepers, and we appreciate your practical advice of bringing earplugs and a night mask. It's also heartening to know that you appreciated our convenient location right next to Euston Square tube station.We hope to have the pleasure of welcoming you back on your next visit to London.Best regards,The Guest Experience Team
par un voyageur
Publié le 25 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 mars 2024 par The Guest Experience Team, Gestion de l’hôtel
Dear Pirjo,We are thrilled to hear that your experience at Euston Square Hotel was excellent. It's great to know that we were able to meet your expectations. We hope to maintain this level of service in the future. Looking forward to welcoming you back soon. Best regards,The Guest Experience Team
