Ratings based on 105 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 28, 2019 on Expedia
Checked in around 10pm, key left in a drop box in reception- no staff around at all. Booking was for a quadruple room - 1 double & 2 single beds. In reality room had only 2 single beds. None of the contact phone numbers given work so absolutely no chance of getting hold of anyone to sort the situation out. Absolutely disgraceful that 2 guests were left without beds & forced to sleep on the floor overnight. .. Surprise, surprise not able to contact the hotel for an explanation / refund either!!... Avoid at all costs!
by A traveller
Posted Sep. 27, 2019 on Expedia
by A traveller
Posted Sep. 24, 2019 on Expedia
On arrival there were no staff present, someone turned up after over an hour and many phonecalls (trying to find the correct number). When someone finally arrive they could not find our booking (the hotel was sold after I had made the booking and apparently it had not been transferred) after another half hour a manager turned up, he could not find any information about my booking either, they eventually gave us a room which was clean, but the bathroom had a damp smell.
by A traveller
Very rude staff, broken bed
Posted Aug. 17, 2018 on HotelsThe bed was broken so I asked the ignorant and rude receptionist to change my room - she refused and said there are no other rooms available and apparently she didn't know the bed was broken which I don't believe as someone must have complained, it was the last double bedroom available - for obvious reasons. I asked hotels.com to arrange a refund but the hotel didn't agree with that. The room was a decent size but not as clean as it could be. The bed sheets had period stains which is disgusting. The shower cap was very dirty. The hotel offers free breakfast, there is a kitchen with an oven, toaster etc. When I came to the kitchen for breakfast, two foreign ladies (one young, one older) told me that it is self service so I was going towards the toaster to toast some bread and I was told in a very rude and aggressive way that I can't touch the toaster even though they just said it's self service. I asked for a toast and the angry girl told me in her usual aggressive way that she will bring it to me so I can sit down but I wanted to wait for it and have a look at other food options - both the girl and the lady were looking at me in an angry way. When the toast was ready the girl put the toast on the table in a strong way, I'm surprised the plate didn't break. Exceptional rudness. There is seriously something wrong with the staff and their attitude - terrible experience.
by A traveller
About 30 -40 mins away from everything
Posted Jul. 3, 2018 on HotelsThis was a basic hotel about 30-40 min train ride from the airport or down town. With access to the tube station. Great for a one day layover. Breakfast was good , rooms were clean. Bed reminded me of the spring beds we had in army cadet camp, but they were not bad. Reception staff appears to be just someone higher to process the payments. Not helpful in suggestiING good place to eat or little things like that. But it's a budget hotel so that's to be expected
by A traveller
You get what you pay for
Posted Nov. 29, 2017 on HotelsFit for purpose. Fine for a night. Not romantic or anything just good for a concert in Hammersmith Apollo. Would stay again. Room was small but clean and warm.
by A traveller
For the price, a very good option.
Posted Oct. 20, 2017 on HotelsConsidering it's a budget option. For one night in London I was pleasantly surprised. Chap at desk was polite and efficient. The room was small, but clean and modern with a clean modern bathroom.
Bed wasn't the most comfortable, kind of like staying in someone's spare room but perfectly fine for the price.
The walls are a little thin and I could hear people talking in the room above until quite late but it wasn't too loud and didn't stop me sleeping.
Continental breakfast included too. Overall excellent value for money compared to other budget options in London (I paid £55 for a double room with en suite).
It's also walking distance to both Hammersmith tube and Shepherds Bush tube. Westfield shopping centre and a ton of restaurants and pubs and is in a safe and nice area.
by sabrina
Watch out got double charged!
Posted Sep. 12, 2017 on HotelsNice room as upgraded to a family room. Breakfast was lovely start to the day. Had no shower head on shower but that's was sorted quickly by maintainance. What ruined the stay was being charged twice for the stay on my credit card! Mistakes happen but I had to contact the hotel in several occasions. HOTELS.com we're useless as well they took payment then would not help me get my money back. Was sorted eventually after perseverance.
by A traveller
Posted Sep. 1, 2017 on Hotels
+ clean and confort bed
- breakfast served until 9am SHARP, 5mn late and we couldn't even get a coffee. quite rude behavior
by Sara
Posted Jun. 30, 2017 on Hotels
The room was small. The location is awesome and so was the staff.
