Note fondée sur 253 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,3 Service et personnel
3,6 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 juin 2024 par Joy Palmer Senior Guest Service Manager, Gestion de l’hôtel
Dear Maelle,Thank you for taking the time to rate us. We’re sorry to hear that your experience did not meet your expectations, and we appreciate your honesty as it helps us improve.In order to better understand your experience and make necessary improvements, we would appreciate if you could share more details about your stay. Your insights on what we did well and where we fell short would be invaluable.We take your feedback seriously and will use it to make improvements to ensure we provide a better experience in the future. We hope to have the opportunity to welcome you back and show you our commitment to your satisfaction.
par un voyageur
Publié le 16 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 avr. 2024 par Sasha, Gestion de l’hôtel
Dear Jordan, We appreciate your feedback and looking forward to welcoming you in our hotel again.
par un voyageur
Publié le 25 janv. 2024 sur Expedia
Très bien situé 35 personnels très accueillants
Commentaires de Gestion de l’hôtel
1 févr. 2024 par Sasha, Gestion de l’hôtel
Thank you for your feedback! We appreciate you staying in our hotel! Regards,
par un voyageur
Publié le 2 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 janv. 2024 par Joy Palmer - Senior Guest Service Manager, Gestion de l’hôtel
Dear Mae,Thank you for your perfect score review. We are thrilled to hear that you had an excellent stay at our hotel.Your satisfaction is our top priority and knowing that we were able to meet your expectations is the best reward we could ask for.We look forward to welcoming you back for another wonderful stay in the future.
par un voyageur
Publié le 12 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
14 déc. 2023 par Sharmila, Gestion de l’hôtel
Thank you for your feedback.We look forward to welcoming you back in the future.
par un voyageur
Super séjour
Publié le 12 déc. 2023 sur HotelsSuper séjour, hôtel très bien situé à 2 pas d’une station de métro, beaucoup de composites autour, la rue est très calme.
Le personnel est accueillant et arrangeant, l’hôtel est beau et facile d’accès.
Si je devais donner un point négatif : beaucoup de condensation dans la chambre, surtout quand il pleut à l’extérieur…
Sinon rien à dire je recommande !
Commentaires de Gestion de l’hôtel
13 déc. 2023 par Sasha, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay and found our hotel's location, amenities, and staff to be to your satisfaction.Your feedback about the condensation in the room is duly noted, and we apologize for any inconvenience this may have caused. Rest assured, we will investigate this matter to ensure it is addressed promptly. Our commitment is to provide a comfortable and enjoyable stay for all our guests, and your insights are invaluable in helping us achieve that goal.We genuinely appreciate your recommendation and hope to have the pleasure of welcoming you back on your future travels. Once again, thank you for choosing our hotel, and we look forward to serving you again soon!Warm regards,
par un voyageur
Publié le 24 nov. 2023 sur Expedia
Tiny, dirty, no light in the bathroom, sewage smells in the shower. Refurbishment with nice pictures on the wall is maybe enough to attract customers but definitely not to keep them. I would not recommend.
Commentaires de Gestion de l’hôtel
29 nov. 2023 par Sasha, Gestion de l’hôtel
Dear Virginie,Thank you for taking the time to share your feedback about your recent stay, and we sincerely apologize for the disappointing experience you had.We're genuinely sorry to hear that the size, cleanliness, and amenities of your room did not meet your expectations. Your comments about the lack of light in the bathroom and unpleasant smells are concerning, and we want to assure you that we are taking immediate steps to address these issues with our housekeeping and maintenance teams.We understand the importance of providing a comfortable and enjoyable stay for our guests, and we regret that we fell short in this instance. Your feedback is invaluable as we work to make improvements to ensure a more positive experience for future guests.If there's anything more you would like to share or if there's an opportunity for us to make amends, please feel free to reach out directly. We appreciate your honesty, and we hope to have the chance to welcome you back for a much-improved stay in the future.Warm regards,
par un voyageur
Publié le 21 juill. 2023 sur Expedia
Good
Commentaires de Gestion de l’hôtel
21 juill. 2023 par Reception team - Heeton Concept Hotel Kensington, Gestion de l’hôtel
your welcome
par un voyageur
Super experience
Publié le 2 juin 2023 sur HotelsL’hotel est très bien placé, à 2 pas de la station de metro Earl’s court. Les deplacements sont faciles pour tous les centres d’interets de la ville.
La rue est calme, l’etablissement est très propre. Le personnel sympathique.
Il existe un partenariat entre l’hotel et qq restos à proximité qui permettent des reductions sur la note (ce qui n’est pas negligeable a Londres) et le systeme de menage est eco responsable et c’est chouette pour la planete!!
Seul bémol, notre chambre etait un peu petite pour 3, mais nous n’y avons pas passé tout notre temps.
Commentaires de Gestion de l’hôtel
27 juill. 2023 par Reshma, Gestion de l’hôtel
Dear Julie, Thank you for sharing a review of your recent experience on your stay. Our team here at Heeton Concept Hotel, Kensington are committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you overall. Best wishes,Reshma@Reception
par un voyageur
Publié le 23 août 2024 sur Expedia
The property advertised they had air conditioning, but they only had a very noisy fan. Many guests were complaining about the same thing in their rooms. This is false advertising!!! The staff were not very helpful in any matters, tours or information. Good location, easy walk to nearby tourist spots.
Commentaires de Gestion de l’hôtel
24 août 2024 par Joy Palmer Senior Guest Service Manager, Gestion de l’hôtel
Dear Justine Kitto,I hope you are well, thank you for taking the time to share your feedback on Expedia. We sincerely apologize for the inconvenience you experienced during your stay. We understand how important air conditioning is, especially during warmer months, and we regret that the fan did not meet your expectations. We are currently reviewing our property listings to ensure they accurately reflect the amenities we offer.As we were fully booked during your stay, we were unfortunately unable to move you to another room. We understand how frustrating this must have been and have contacted you to further discuss the inconvenience you experienced.We also apologize for any shortcomings in our staff’s service. Providing helpful and friendly service is a top priority for us, and we will address this with our team to improve our guest experience.We appreciate your positive comments about our location and hope you enjoyed exploring the nearby tourist spots. Your feedback is invaluable to us as we strive to improve our services. We hope to have the opportunity to welcome you back in the future and provide a better experience.Best wishes
