Note fondée sur 194 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,0 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 août 2024 sur Expedia
The place is very clean
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Yamuna Jayawardamna, Gestion de l’hôtel
Dear Mamadou,Dear Janet,Thank you for the 5 out of 5 rating.Best regards,Yamuna JayawardanaGuest Relations ManagerHilton London Croydon
par un voyageur
Publié le 14 août 2022 sur Hotels
Commentaires de Gestion de l’hôtel
8 sept. 2022 par Anita, Gestion de l’hôtel
Dear Ehtashamhank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future.
par un voyageur
Publié le 5 nov. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
18 nov. 2021 par Team Croydon, Gestion de l’hôtel
Dear Julie
thank you very much for the excellent feedback.
I am thrilled to hear that you have enjoyed your stay .
Once again, I appreciate your comments and hope to welcome you back again in near future
Kind Regards Hilton London Croydon
par un voyageur
Publié le 9 mai 2021 sur Hotels
Bien
Commentaires de Gestion de l’hôtel
14 mai 2021 par Reservations Team , Gestion de l’hôtel
Thank you for the feedback
par un voyageur
Publié le 20 août 2024 sur Hotels
Dear whom this may concern
I stayed at the hilton Hotel on the 13th August for one night on a special occasion with my partner as we like this hotel and have stayed before which was pleasant.
Unfortunately we were very disappointed this time for various reasons. Only one channel worked on the TV and as we were trying to fix it, we had a complaint about noise. It made us feel very uncomfortable for the rest of the evening as we weren't actually making any.
In the morning I woke to make us coffee to find there was no milk, coffee or sugar. I called reception which then took 20 minutes for someone to bring.
I wouldn't usually complain as I like this hotel but I found the stay very unsatisfying and feel that I have to email, we paid £120 so as you can understand I'm very disappointed.
If there's anything that can be done il be very grateful
Thankyou
Jessica
Commentaires de Gestion de l’hôtel
21 août 2024 par Anita, Gestion de l’hôtel
Dear JessicaWe were disappointed to learn about your recent experience, and would like to extend our sincere apologies for the inconvenience.At Hilton London Croydon, we take guest feedback very seriously and we assure you that appropriate measures will be taken to address the issues you have brought to our attention. We are committed to providing the highest level of service to our guests, and saddened that we fell short in your case. If you would like to discuss this matter further, please do not hesitate to contact our Hotel.Nonetheless, we hope to have the opportunity to welcome you back in the future.
par un voyageur
Publié le 15 août 2024 sur Expedia
Nearby property overgrown and scruffy
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Yamuna Jayawardamna, Gestion de l’hôtel
Dear Janet,Thank you for the 4 out of 5 rating.Best regards,Yamuna JayawardanaGuest Relations ManagerHilton London Croydon
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Yamuna Jayawardamna, Gestion de l’hôtel
Dear Guest,Dear Janet,Thank you for the 5 out of 5 rating.Best regards,Yamuna JayawardanaGuest Relations ManagerHilton London Croydon
par un voyageur
Publié le 10 août 2024 sur Expedia
Nice, clean, lovely hotel. Safe where professional and friendly.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Yamuna Jayawardamna, Gestion de l’hôtel
Dear Esther,Thank you for your kind words! We're delighted to hear that you found the hotel nice, clean, and lovely. It's also great to know that our staff made a positive impression with their professionalism and friendliness. We hope to welcome you back soon for another wonderful stay!Best regards,Yamuna JayawardanaGuest Relations ManagerHilton London Croydon
par un voyageur
Publié le 9 août 2024 sur Expedia
Nice hotel and good location. The only downside is £15.00 to park the car overnight. Daylight robbery!
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Yamuna Jayawardamna, Gestion de l’hôtel
Dear Trevor,Thank you for your feedback. We're glad you enjoyed the hotel and its convenient location. We understand your concern about the parking fee, and we appreciate you bringing this to our attention. Your input helps us improve, and we'll take your comments into consideration. We hope to welcome you back again in the future!Best regards,Yamuna JayawardanaGuest Relations ManagerHilton London Croydon
par un voyageur
Overall extremely happy!
Publié le 9 août 2024 sur HotelsStaff were extremely helpful. Dined in restaurant. Food excellent though did not expect the compulsory service charge.
Breakfast had a large variety to reject from. All in all a great stay.
Will definitely return.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Yamuna Jayawardamna, Gestion de l’hôtel
Dear Zoe,Thank you for your lovely feedback! We’re thrilled that you found our staff extremely helpful and enjoyed your dining experience. It’s great to hear that the food was excellent, though we understand your surprise regarding the service charge. We’re also glad you appreciated the variety at breakfast.Overall, we're delighted that you had a great stay and look forward to welcoming you back again soon!Best regards,Yamuna JayawardanaGuest Relations ManagerHilton London Croydon
