Ratings based on 2,171 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from CALGARY
Posted Oct. 7, 2024
The hotel was close to the airport.
Comment from Hotel Management
Oct. 11, 2024 by Hotel Management , Hotel Management
Dear Ziad, Thank you for your feedback! We’re glad to hear you found our hotel conveniently located near the airport. We strive to provide easy access for our guests. We hope to welcome you back for another stay!Best regards,Hotel Management
by A traveller
Posted Aug. 23, 2024 on Expedia
Property was in the midst of repairs
Comment from Hotel Management
Aug. 25, 2024 by Hotel Management , Hotel Management
Dear Phyllis, Thank you for your 5-star rating! We're glad you enjoyed your stay despite the ongoing repairs. We appreciate your understanding and hope to welcome you back soon, fully renovated and ready to provide an even better experience.Warm regards,Hotel Management
by A traveller
Posted Aug. 23, 2024 on Hotels
Very clean & I had a great nights sleep. Tea/coffee in rooms would have enhanced my stay. Very professional staff.
Comment from Hotel Management
Aug. 25, 2024 by Hotel Management , Hotel Management
Dear Helen, Thank you for your kind words and excellent rating! We're pleased to hear you enjoyed your stay and had a restful night. We appreciate your feedback about having tea/coffee in the rooms and will consider it for future improvements. Our staff will be delighted to hear your positive comments.Warm regards,Hotel Management
by A traveller
Posted Aug. 23, 2024 on Hotels
Comment from Hotel Management
Aug. 25, 2024 by Hotel Management , Hotel Management
Dear Bishal, Thank you for the perfect score! We're delighted to hear you had such a positive experience with us. Your feedback is greatly appreciated, and we look forward to welcoming you back.Warm regards,Hotel Management
by A traveller
Posted Aug. 23, 2024 on Hotels
Comment from Hotel Management
Aug. 25, 2024 by Hotel Management , Hotel Management
Dear Sophie, Thank you for the perfect 10 out of 10 rating! We're thrilled to hear you had such a positive experience. We look forward to welcoming you back in the future.Warm regards, Hotel Management
by A traveller
Posted Aug. 23, 2024 on Expedia
The hotel is clean, kind, and welcoming staff. We only stayed here overnight after a late return from Paris to be near Heathrow. We had a great sleep. Beds very comfy, room was very clean and looked new. The bathroom was roomy and very clean as well. I'd definitely stay with Ibis again. My daughter even said we should've stayed at Ibis in Paris. It was right next to our hotel. I like the modern deco. The price is also very reasonable.
Comment from Hotel Management
Aug. 25, 2024 by Hotel Management , Hotel Management
Dear Maida,Thank you so much for your wonderful review! We're thrilled to hear that you found our hotel clean, welcoming, and comfortable. It's fantastic that you enjoyed your stay and appreciated the modern décor and reasonable pricing.We hope to welcome you and your daughter back soon, whether in London or Paris!Warm regards,Hotel Management
by A traveller from Columbus
Posted Aug. 23, 2024 on Expedia
Landed early, hotel let us check in early so we could shake of the jet lag.
Comment from Hotel Management
Aug. 25, 2024 by Hotel Management , Hotel Management
Dear William, Thank you for your kind feedback! We’re delighted to hear that our early check-in helped you start your stay comfortably and recover from jet lag.We look forward to welcoming you again on your next visit. Warm regards, Hotel Management
by A traveller from Kingston
Posted Aug. 22, 2024 on Expedia
Hotel is okay for one night stay and going to Heathrow to catch a flight. The staff are not very knowledgeable or helpful specially if you are female travellers. Breakfast too expensive for what you get and the restaurant is not part of the hotel so you have to pay separately. I will not stay here again.
Comment from Hotel Management
Aug. 25, 2024 by Hotel Management , Hotel Management
Dear Nill, Thank you for taking the time to share your feedback. We're pleased to hear that our location was convenient for your trip. However, we're sorry to learn that your experience did not meet your expectations, particularly with regard to staff knowledge and breakfast value. We are taking your comments seriously and will work to address these issues to improve our service. If you have any additional details or suggestions, please feel free to share them with us.We appreciate your feedback and hope for an opportunity to provide a better experience in the future.Warm regards,Hotel Management
by A traveller
Posted Aug. 22, 2024 on Expedia
There was a bus transports. But I was not able to find any information about the bus. So I must to take a taxi. It costs me 23pds
But to go from hotel to airport I took bus. 5min
I love it
Comment from Hotel Management
Aug. 25, 2024 by Hotel Management , Hotel Management
Dear Ludmila, Thank you for your feedback! We're glad you enjoyed the convenience of the bus service. We apologize for the difficulty you experienced finding information about it and will work on improving our communication to ensure future guests have all the details they need.Warm regards,Hotel Management
by A traveller
Posted Aug. 21, 2024 on Expedia
I had a great stay here during my layover in London. The staff are excellent, there is a nice dining and hangout area, and the location is right by the airport. Would highly recommend.
Comment from Hotel Management
Aug. 25, 2024 by Hotel Management , Hotel Management
Dear Declan, Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay, appreciated the staff, and found our location and amenities convenient. Your recommendation means a lot to us! Warm regards, Hotel Management
