Note fondée sur 513 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,2 Service et personnel
4,4 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Lachute
Publié le 27 juill. 2024 sur Expedia
Beau petit studio. Très propre et moderne. Le seul problème est que je n’ai jamais été capable de faire fonctionner l’air climatisé. J’ai donc ouvert les fenêtres pour faire de l’air. C’était extrêmement bruyant à l’extérieur, ce qui nous a empêché de bien dormir.
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Ceri, Gestion de l’hôtel
Hey Catherine!Thank you so much for your amazing review.We're elated to here that you had a lovely stay and enjoyed your studio.We are sorry to hear that you could not figure out how to turn your AC on. For your next stay, our lovely House Hosts will be more than happy to direct you how to use the unit.We do understand sometimes outside can be a little loud, I would definitely recommend booking out City Studio - River view or City View next time. They are a further from the road and also come with a gorgeous view.We hope to see you again soon with a new and improved stay.Until then,Ceri :)
par un voyageur
Publié le 6 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 juin 2024 par Nate, Gestion de l’hôtel
Hello Alexandre! We hope you had a nice stay with us! Let us know! See you again and until then please take care! Kindly
par un voyageur
Publié le 28 mai 2024 sur Expedia
Rooms shown on website have view of Thames. Our room did not.
We had to change room as the sink in bathroom was leaking. The hotel staff changed our room immediately but our room was next to a construction site which was quite noisy. The hotel staff was not able to upgrade us to a better room despite the leaking sink.
Staff was accommodating as our luggage was lost, they lent us each a jacket. We were very thankful.
Staff is very nice and made up for the noise and leaky sink but we would have appreciated a better room
Commentaires de Gestion de l’hôtel
29 mai 2024 par Nate, Gestion de l’hôtel
Hi Francois :) Thank you so much for taking the time to share your experience with us, we hope your stay with us was nice! I'm sorry that you missed our river view this time around, as a pointer any categories that guarantee a river view will have "River View" in the description :) I'm glad the staff was responsive and helped but I apologize for the construction site, they are fairly quiet but have some odd days. Our team told us about lending you our signature jackets haha, you were part of the team for a day :) Francois, we would love to host you again another time! Feel free to contact our lovely reservation team so they can help curate your next stay to the best! See you again and until then please take care!Kindly,
par un voyageur
Publié le 18 oct. 2023 sur Hotels
Chambre minuscule et lit 140…
Commentaires de Gestion de l’hôtel
25 oct. 2023 par Nate, Gestion de l’hôtel
Hello Emmanuel,Thank you for taking the time to share your experience with us.We are sorry to hear the room was not a match, we do have bigger rooms if you ever decide to drop by again. Feel free to contact us before hand so we can help you curate your experience :) Our beds are all UK standard king size beds, apologies that it didn't feel right.See you again hopefully and until then please take care! Kindly,Nate
par un voyageur
Publié le 26 mars 2023 sur Hotels
Tout était parfait sauf le personnel peut sympathique et le manque de “vrai” fenêtre dans l’appartement.
Commentaires de Gestion de l’hôtel
26 mars 2023 par Nate, Gestion de l’hôtel
Hey there, Thanks for taking the time to leave us a review and sharing your experience, I'm glad you had a great stay. Apologies if you didn't feel welcomed with us, we will be sure to do better next night. Windows are frosted in some of the rooms for privacy and some of the windows do not open for security reason. Apologies that this was an inconvenience to you. Hope to see you again and until then please take care. Kindly,
par un voyageur
Publié le 3 sept. 2022 sur Expedia
Un endroit dynamique, bien situé avec tout les services à proximité.
Commentaires de Gestion de l’hôtel
6 sept. 2022 par Nate, Gestion de l’hôtel
Hey Anne-Catherine, That's a lovely review, thank you so much! See you again soon.
par un voyageur
Publié le 30 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Ceri, Gestion de l’hôtel
Hey Emily!Thank you for your glowing review! We’re thrilled to hear that you had such a fantastic stay with us!We can’t wait to welcome you back on your next visit! Warm regards,Ceri :)
par un voyageur
Publié le 29 août 2024 sur Expedia
Welcoming was warm and inviting! Max looked after us and nothing was a hassle. Very happy! Coffee and breakfast was delicious. Everything was in close proximity. Very pleased
Commentaires de Gestion de l’hôtel
30 août 2024 par Ceri, Gestion de l’hôtel
Hey Maureen!We're delighted to hear that you had such a warm and inviting welcome. It's great to know that Max took good care of you and made your stay hassle-free. We're also pleased you enjoyed the coffee, breakfast, and convenient location.We hope to see you again soon!Until then,Ceri :)
par un voyageur
Publié le 29 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Ceri, Gestion de l’hôtel
Hey Sara!Thank you for review! We’re happy to hear that you had a good stay with us!We can’t wait to welcome you back to an improved stay on your next visit! Warm regards,Ceri :)
par un voyageur
Publié le 28 août 2024 sur Expedia
Excellent location! Close to several sites to visit. We came from out of the country and were not familiar with some of the technology and needed to ask how to get the lights on in the room!! Definitely would stay again, the staff was very friendly and helpful.
Commentaires de Gestion de l’hôtel
30 août 2024 par Ceri, Gestion de l’hôtel
Hey Mary!Thank you for your feedback! We're glad you enjoyed the excellent location and found it convenient for exploring the nearby Landmarks. It's great to hear that our House Hosts were friendly and helpful, especially when you needed assistance with the room's technology. We're happy to know you'd stay with us again, and we look forward to welcoming you back!Until then,Ceri :)
