Note fondée sur 14 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Family trip
Publié le 16 oct. 2024 sur HomeAwayThe house is in a great location and had a lot of room for 6 people. The beds were really good, it was clean and it had everything we needed. Anyone with mobility problems may have issues with the narrow steep stairs but it worked out ok for us. We had a great time and Jenny was a wonderful host. We really enjoyed the house and the area.
par un voyageur
Family Trip
Publié le 30 sept. 2024 sur HomeAwayThis townhouse worked out perfectly for our family of 9 that traveled from the USA for 9 nights in London. While not exactly in Covent Garden the location was fantastic on a quieter side street closer to the Seven Dials area. Check in and communication with the property managers was amazing, they were always responsive and available immediately! The townhome was fully stocked with all the essentials, all we had to do was buy groceries for the week. While not fancy it was clean and the location and number of bedrooms/bathrooms worked really well for our large group.
par un voyageur de Oshawa ontario
Charming and magical it’s NOT
Publié le 24 sept. 2024 sur HomeAwayMy friends and myself stayed at this property for 5 days. The only reason we didn’t leave was we were in the middle of a strange city and it was already paid for. Upon arrival the bathrooms were filthy (we had them recleaned) still not much better. The bedding was dingy, the pillows old. The beds were very old and uncomfortable and many pieces of furniture were broke. As the week went on, the dishwasher broke, the air conditioner broke, the kitchen window leaked and people were urinating in the window well in front of the townhouse. The front door lockbox had been tampered with a couple times and one day we found the house door ajar. Kinda scary
In the owners defence, the mechanical issues were delt with promptly. Don’t let the lovely ad pictures fool you. We are not ones to complain, but this bears the exception. The place is a rundown, filthy frat house that’s wayyy overpriced!
par un voyageur
Perfect location
Publié le 9 juin 2024 sur HomeAwayGreat location and value
par un voyageur
Superb Location
Publié le 20 avr. 2024 sur HomeAwayGreat location on quiet street.
par un voyageur
Great location and great for a big group
Publié le 7 juill. 2023 sur HomeAwayThe good- the location was very centrally located in the Covent Garden/Leister Square area. There are lots of rooms, tons of beds to sleep in. We were 8 and each had our own bedroom with a few loft spaces to spare.
The okay - the layout is stacked. Lots of floors so there are lots of stairs. This was not a problem for us, but if you had mobility issues it might not work.
The not so good. It was a heatwave and while there were fans, the upstairs rooms were HOT. The washer worked but did not dry clothes.
The bad. Check in was not great. While they were responsive, the location we were sent to was not the actual location. It was only a few blocks away, but after 12 hours of travel it was worrying when things started off bad. They said it wasn’t ready and we were waiting on the street, but by the time we walked over it was ready. Whew! I mention it not to complain, but to manage expectations and know it will work out and the apartment is worth it.
par un voyageur
Family stay
Publié le 3 juill. 2023 sur HomeAwayMy three children, their spouses and my seven grandchildren and I stayed at this townhouse in London. The location is absolutely marvelous. It is not in Covent Gardens - much better. It is on a quiet backstreet in the theater area very close to the Leicester Square station. Easy access to all the main tourist attractions, yet quiet. However, please note there are five floors and no elevators and no railings. Air conditioning only on the first floor, and its erratic. Lots of rooms and beds but they are on different floors, and gathering space is limited. We did love the location, it was pretty clean and the beds were fairly comfortable. There was plenty of kitchen ware and other odds and ends you might need, too.
Commentaires de Gestion de l’hôtel
21 juill. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your experience of your stay at our townhouse in London with your large group. We're delighted to hear that you found our location to be marvelous, with its proximity to the theater area and Leicester Square station. We take pride in providing easy access to the main tourist attractions while still ensuring a peaceful atmosphere. We apologize for any inconvenience caused by this layout. We appreciate you bringing this to our attention, and we will take it into consideration for future improvements.
Thank you once again for sharing your thoughts with us. We hope that despite the mentioned limitations, you and your family had an enjoyable stay in London. If you have any further suggestions or if there's anything else we can do to enhance your future experience, please do not hesitate to let us know. We value your feedback and hope to have the opportunity to host you and your family again in the future.
par un voyageur
Unbeatable Location - But don't expect luxury
Publié le 1 juin 2023 sur HomeAwayThis is a fantastic option for large groups. Just don't expect luxury. The living spaces are cramped (save for the top floor bedroom which is spacious). What you are paying for is the amount of beds and the perfect location. Almost everything is within walking distance.
Commentaires de Gestion de l’hôtel
21 juill. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your valuable feedback! We're delighted to hear that our property is a fantastic option. We're glad that the central location of our property allowed you to enjoy the convenience of walking to almost everything. Being in close proximity to various attractions and amenities is certainly a great advantage and can enhance the overall experience of staying in a vibrant city like ours. we continuously strive to provide clean, comfortable, and well-equipped accommodations for our guests.
We appreciate your feedback and thank you for choosing our property for your stay.
par un voyageur
Fabulous location
Publié le 31 déc. 2022 sur HomeAwayExcellent response from Paul and Jenny to all queries throughout our stay. Thoughtful touches like filled fruit bowls, bread, mince pies and flowers on arrival. A bit noisy but location was worth the trade-off.
Commentaires de Gestion de l’hôtel
21 juill. 2023 par VrboOwner, Gestion de l’hôtel
Thank you so much for your excellent feedback! We are delighted to hear that our team was responsive and provided exceptional service throughout your stay. It's wonderful to know that their attentiveness made a positive impact on your stay. We're thrilled that you appreciated the thoughtful touches upon arrival. We strive to create a warm and welcoming atmosphere for our guests, and it's great to hear that these gestures were enjoyed. We truly appreciate your kind words and thank you for choosing to stay with us.
par un voyageur
Run down accommodation/Fabulous location
Publié le 17 juill. 2022 sur HomeAwayWe learned on arrival that the address differed from the address given during the rental process, and that the photo of some type of an arcade shown on the home page of the listing is unrelated to the property. When shown the property on arrival, entry way carpet badly worn and stained, clothes dryer broken, toilet plumbing in one bath not in proper operation, shower plumbing in another bath not in proper operation, another of the bathroom quite cramped (requires a person to contort him/herself to close the door). The interior appears to have been fitted out with finishing acquired from the “close out” aisle at the hardware store. The upside is location in the heart of Soho/Covent Garden, which we appreciated. Might be a good fit for frat boys on a road trip. We would not stay at this property again.
Commentaires de Gestion de l’hôtel
21 juill. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to provide us with your feedback. e are sorry to hear about the condition of the entryway carpet, the broken clothes dryer, and the plumbing issues in the bathrooms. Our team strives to ensure that our properties are well-maintained and in good working order for our guests. We apologize for any inconvenience these issues may have caused during your stay. We take your feedback seriously and will look into improving the aspects mentioned to ensure a better experience for future guests. We apologize that the interior did not meet your expectations and will address any areas that may need improvement.
We value your opinion and apologize again for any inconvenience caused during your stay.
