Note fondée sur 202 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 juin 2023 sur Hotels
par un voyageur
Publié le 24 févr. 2020 sur Expedia
All Good great service all over. Idéal location in London
par un voyageur
excellent rapport qualité prix pour Londres
Publié le 16 mars 2015 sur Hotelstout a fait l'experience attendue; très satisfait.
par HM
Publié le 22 nov. 2012 sur Hotels
C'est la pire chambre, la 203, que j'ai eu de ma vie dans un 5 étoiles : chambre pratiquement aveugle donnant sur des escaliers de secours !!! pénombre garantie.
par un voyageur
Du très grand luxe
Publié le 15 juill. 2009 sur ExpediaL'hôtel est apparemment le plus cher de Londres mais il est peut-être le meilleur (je ne les ai cependant pas tous testés...). Le service est de très grande qualité, les Halls somptueux, la chambre et la salle très luxueux, l'"entertainment" au top niveau. On peut juste éventuellement déplorer la décoration minimaliste du restaurant "Foliage", mais c'est peut-être un parti pris esthétique.
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 août 2024 par Guest Relations Team, Gestion de l’hôtel
Dear Max,Thank you very much for your outstanding review of our hotel. We look forward to the opportunity to welcome you back again soon. Kind regards,
par un voyageur
Publié le 22 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 août 2024 par Guest Relations Team, Gestion de l’hôtel
Dear David,Thank you very much for your outstanding review of our hotel. We truly appreciate your wonderful feedback. We look forward to the opportunity to welcome you back again soon. Kind regards,
par un voyageur
Publié le 1 juill. 2024 sur Hotels
Hotel viejo de muchas escaleras y ruidoso tambien.
Commentaires de Gestion de l’hôtel
6 juill. 2024 par Jonathan - Director of Front of House, Gestion de l’hôtel
Dear Mr Peter,Thank you for your feedback. We regret that your stay was affected by noise and the presence of stairs. Our historic building, while charming, can present these challenges. We are actively working to enhance our guests' comfort and reduce noise levels.If you would like to connect on a call to discuss further, please do let me know and I would be more than happy to connect with you on a call at a time that is convenient for you. Again, we appreciate your comments and hope to welcome you back for a more pleasant stay in the future.Best regards,
par un voyageur
Publié le 29 juin 2024 sur Expedia
I have stayed in many hotels around London and the world. I personally think it was great location for what we needed but we had to call for toilet to be repaired and also a few other bits was to a low standard comparison to other hotels at that kind of level we have stayed at.
I would stay there due to the location
Commentaires de Gestion de l’hôtel
6 juill. 2024 par Jonathan - Director of Front of House, Gestion de l’hôtel
Dear Mr. Neal,Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient and well-suited to your needs.However, we are genuinely sorry to learn about the issues you encountered during your stay, particularly with the toilet and other aspects that did not meet your expectations. As a 5-star luxury hotel, we strive to provide our guests with an impeccable experience, and it is clear we fell short in this instance.Please be assured that we are taking your feedback seriously and if you would like to share further details as to in what other bits where to a low standard, I would be more than happy to connect with you via email or a phone call at a convenient time for you.We appreciate your understanding and your willingness to consider staying with us again on your next trip to London. We hope to have the opportunity to welcome you back and provide you with the flawless luxury experience that we are known for.Thank you once again for your valuable feedback.With kind regards,
par un voyageur
Publié le 9 juin 2024 sur Expedia
Spa was amazing… Door/ Bellmen were amazing!
Commentaires de Gestion de l’hôtel
13 juin 2024 par Jonathan - Director of Front of House, Gestion de l’hôtel
Dear Mr Zachary G,Thank you for taking the time to review our Spa and for complementing our door and bell desk colleagues, I will pass on your feedback to them.We look forward to welcoming you back soon.With kind regards,
