Ratings based on 956 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Do NOT stay here
Posted Dec. 29, 2023 on HotelsThis should NOT be listed as a hotel. Please don’t spoil your trip. It is traumatic in every way. I checked in, 5 minutes of trauma and checked out. If you over sleep this slum could be a cure… but you may need a good therapist. Just around the corner are some well known hotels, cheaper and you know what you are getting. I have never left a bad review of a hotel. Looking at previous reviews… the lift still is out of order, don’t drink the water! still a dosshouse etc.
Comment from Hotel Management
Dec. 30, 2023 by Furquan, Hotel Management
Dear Jamie, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
by A traveller
Posted Dec. 18, 2023 on Expedia
The lift wasn’t working and we had to lug heavy luggage up 4 flights of stairs
Comment from Hotel Management
Dec. 22, 2023 by Aamir, Hotel Management
Dear Sanah,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We have already notified all our OTA partners that our lift service will not be working due to the renovation of the hotel. The information regarding renovation and lift service is available in fine print section.
by A traveller
Posted Dec. 11, 2023 on Hotels
Comment from Hotel Management
Dec. 18, 2023 by Aamir, Hotel Management
Dear RhianThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
by A traveller
Posted Dec. 10, 2023 on Expedia
Comment from Hotel Management
Dec. 18, 2023 by Aamir, Hotel Management
Dear Ohn,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.
by A traveller
Posted Nov. 26, 2023 on Expedia
Very tired and noisy property. We heard rodents in the ceiling.
Misleading pictures.
Over priced.
Comment from Hotel Management
Dec. 4, 2023 by Azhar , Hotel Management
Dear JoeThank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Mayflower Hotel
by A traveller
Posted Nov. 12, 2023 on Hotels
Comment from Hotel Management
Nov. 18, 2023 by Aamir, Hotel Management
Dear Pauline,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.
by A traveller
Posted Nov. 10, 2023 on Expedia
Creaky bed smelly drain smell on landing
Comment from Hotel Management
Nov. 18, 2023 by Aamir, Hotel Management
Dear Paulette,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
by A traveller
Posted Oct. 29, 2023 on Expedia
Used to love staying…but hotel about to be renovated. No Wifi. No milk in room for coffee. No light bulbs in bedside table lamps. Waited over ten mins for warm shower water…Construction noise from 9.00am one day. For the last ten years I’ve been staying at the wonderful Mayflower when arriving from Canada to uk (twice a year). For my next trip
I will have to consider other hotels.
Comment from Hotel Management
Nov. 1, 2023 by Aamir, Hotel Management
Dear Jayne,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
by A traveller
Posted Oct. 21, 2023 on Expedia
It is a dosshouse not a hotel.
You sold that to me as a hotel with breakfast but they told they had not breakfast for two years and you owe me ten breakfast, something between 100 to 150 Dollars .
Comment from Hotel Management
Oct. 24, 2023 by Aamir, Hotel Management
Dear Fereydon,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Also please note that we are not serving breakfast. As your reservation mentioned it as well that No Meals included.
by A traveller
Posted Oct. 14, 2023 on Hotels
There was no potable water so I had to rely on my own water from outside the hotel. My bed was super uncomfortable and sunken in, my shower didn't have a door. there's no air conditioning but they give you this small portable fan. The walls are super thin and can hear everyone coming in or out. Not in a bad location, right next to the Underground. Would not recommend this place for more than 2 nights
Comment from Hotel Management
Oct. 17, 2023 by Aamir, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Please also note we provide water bottles in the room. Also we don't have air-conditioning facility the information regarding this is available on the website where you have booked.
