Note fondée sur 25 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,4 Service et personnel
3,1 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 31 déc. 2023 sur Hotels
Hôtel bien situé.
Bel accueil.
Malheureusement impossible de faire le tour du lit. Difficile de se lever la nuit quand on est face au mur.
Le ménage n’est pas fait tous les jours c’est dommage quand on a un coin cuisine et quand on reste plusieurs jours.
par un voyageur de Montréal
Publié le 6 août 2019 sur Expedia
Nous avions loué un mini appartement avec mini cuisine. Or il n’y avait qu’une chaise dans la chambre m. Il a fallu lourdement insister pour en obtenir une deuxième. Nous avons obtenu gain de cause après qu’on nous ait dit deux fois que cela était impossible de nous en fournir une. Manger sur le lit durant dix jours, non merci. À revoir.
Commentaires de Gestion de l’hôtel
18 sept. 2019 par Guest Experience Team, Gestion de l’hôtel
Dear guest,
Thank you very much for choosing Meliá White House and for taking the time to share your experience with other travellers.
We really are sorry to read the difficulties experienced regarding the apartment rented. This is certainly not the way we like to make our guests feel and we truly appreciate that you contacted us, giving us the opportunity to assist you with this. However we would like to extend our apologies if this was not dealt in a better way.
We would like to clarify that we do offer more spacious apartments, for different guests' needs and we would have loved to show them to you in order to find the one that suits your needs better.
We loved having you here and we are sad to see you leave this way. We know that we are capable of offering much more than what you have unfortunately experienced and we would love to have another opportunity to welcome you back and offer you this time the unique, pleasant and unforgettable Meliá experience we like delivering and you deserve.
Kind regards,
Guest Experience Team
par un voyageur
Publié le 20 juin 2024 sur Expedia
Lobby, gym, etc. are updated and modern. While our room wasn’t as updated, it was clean and spacious. Staff and service are perfectly helpful. Great location next to Reagent’s Park and close to several tube lines.
par un voyageur
Publié le 14 déc. 2023 sur Expedia
par un voyageur
Publié le 2 nov. 2023 sur Hotels
par un voyageur
Publié le 18 août 2023 sur Expedia
I stayed apartment type. The kitchen sink didn’t drain properly and the carpet in the room was dirty and stink.
par un voyageur
Publié le 6 juill. 2023 sur Hotels
We were in apartment which was not maintained to the expected level...
To our feeling apartment's guests are treated as second class guests.
Cleaning services only once a week. We had to code the door key EVERY day.
par un voyageur
Publié le 3 juill. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
27 juill. 2022 par Guest Experience Team, Gestion de l’hôtel
It has been very kind of you, that you took the time to let us know about your amazing experience!
par un voyageur
I hope it was just a bad day!!!
Publié le 19 juin 2022 sur HotelsInitial impressions of the building were good and the foyer area is very impressive. The check in service was awful. Stood in a queue for 10 minutes before getting bored and going to the bar. Came back 10 minutes later and the man who was behind me was only just getting to the check in. There were only 2 persons checking everyone in and they weren't very efficient. They couldn't find my booking and so ensued a frustrating episode of them asking me to email them my booking so they could create a new booking which didn't work. They then eventually found my booking after 10 minutes of faffing. There appeared to have been work recently completed on the floor we were on and every surface including doors, walls and furnishings had a coating of dust which made the place look dirty. The room was average.
par un voyageur
Publié le 5 juin 2022 sur Hotels
