Note fondée sur 947 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,6 Service et personnel
3,3 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 mai 2024 sur Hotels
par un voyageur
Publié le 27 janv. 2024 sur Hotels
par un voyageur
Publié le 2 oct. 2023 sur Expedia
Mauvais etat de la plomberie
Chambre salle (moquette tachée, fauteuil tachée)
Pas assez de prise dans la chambre
Aucune prise proche des lits
Sol et plafond en bois donc en entend l intimité des voisins quand le lit grince...
Commentaires de Gestion de l’hôtel
2 oct. 2023 par MERCURE LONDON HEATHROW TEAM, Gestion de l’hôtel
Dear Valued Guest, Thank you for taking the time to share your feedback about your recent experience at Mercure London Heathrow.We sincerely apologize that your overall experience did not meet your expectations. It is our utmost priority to ensure that every guest has a memorable and enjoyable stay & we regret any inconvenience caused.Please accept our sincerest apologies if the challenges you faced diminished the overall relaxation and wellbeing of your stay.Your feedback is crucial to us, as it helps us identify areas for improvement and deliver the high level of service that we strive for. We will address the issues you mentioned to the leadership team with utmost concern and for the issues to be rectified immediately.We hope you will give us an opportunity to better your experience with us shall your travels bring you back to Mercure.Sincerely yours, Mercure Team
par un voyageur
Publié le 30 sept. 2023 sur Expedia
Très bon hôtel, je recommande.
Comptez 20 min de marche pour arrivez au métro, mais le bus est moins loin.
Commentaires de Gestion de l’hôtel
1 oct. 2023 par MERCURE LONDON HEATHROW TEAM, Gestion de l’hôtel
Dear Valued Guest,We very much appreciate your comments regarding your stay at Mercure London Heathrow.It is always a pleasure to receive positive feedback. I will share your comments with our team as this will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.We hope your future visit will be as pleasant as the previous one.Sincerely,Mercure Team
par un voyageur
Publié le 16 sept. 2023 sur Expedia
The have spécial arrengement
For taxi van
Very expensive
Commentaires de Gestion de l’hôtel
23 sept. 2023 par MERCURE LONDON HEATHROW TEAM, Gestion de l’hôtel
Dear Valued Guest,We very much appreciate your comments regarding your stay at Mercure London Heathrow.It is always a pleasure to receive positive feedback. I will share your comments with our team as this will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.We hope your future visit will be as pleasant as the previous one.Sincerely,Mercure Team
par un voyageur
Publié le 30 août 2023 sur Expedia
Good hôtel everything was good
Commentaires de Gestion de l’hôtel
9 sept. 2023 par MERCURE LONDON HEATHROW TEAM, Gestion de l’hôtel
Dear Valued Guest,We very much appreciate your comments regarding your stay at Mercure London Heathrow.It is always a pleasure to receive positive feedback. I will share your comments with our team as this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope your future visit will be as pleasant as the previous one.Sincerely,Mercure Team
par un voyageur
Publié le 15 sept. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
13 oct. 2022 par Guest Service Managment, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We will address you concerns. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments/ feedback to coach our team in order to provide a better experience in the future and ensure all booking requirements are met.Please accept my sincere apologies for the experience you faced while staying at our property.
par un voyageur
Publié le 29 avr. 2022 sur Expedia
Personnel accueillant préoccupant d’aider au mieux et serviable de plus la propreté des locaux et de la chambre
Commentaires de Gestion de l’hôtel
3 mai 2022 par General Manager, Gestion de l’hôtel
Dear Caroline, thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are happy to know that you fully enjoyed your stay with us in all aspects and we would certainly share your feedback with the team. Please allow us to host your stay once again should you happen to be staying in the vicinity in the future. Regards
par un voyageur
Bon rapport qualité prix
Publié le 14 févr. 2022 sur HotelsBien dans l ensemble
Commentaires de Gestion de l’hôtel
16 févr. 2022 par General Manager, Gestion de l’hôtel
Dear Franck, thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are happy to note that you enjoyed your stay with us in nearly all aspects and would be grateful if you can tell us what areas of improvement would you prefer so that we can carry out the necessary procedures. Please feel free to inform us if we can be of any further assistance. Regards
par un voyageur
Publié le 13 févr. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
14 févr. 2022 par General Manager, Gestion de l’hôtel
Dear Myriam, thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are happy to know that you fully enjoyed your stay with us in all aspects and we would certainly share your feedback with the team. Please allow us to host your stay once again should you happen to be staying in the vicinity in the future. Regards
