Ratings based on 943 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 23, 2024 on Hotels
Comment from Hotel Management
Aug. 25, 2024 by Paulo, Hotel Management
Dear Keith, Thank you for choosing to stay with us and taking the time to share your rating.We are delighted to know you had a positive experience.We look forward to welcoming again soon.Kind regardsPauloHotel Duty Manager
by A traveller
Posted Aug. 23, 2024 on Hotels
Comment from Hotel Management
Aug. 24, 2024 by Duty manager, Hotel Management
Dear Rachel,Thank you for staying with us and for submitting your rating.We are glad that you had a pleasant stay with us and we are looking forward to welcome you again in the near future.Kind Regards,Georgios FlorosHotel Duty Manager
by A traveller
Posted Aug. 23, 2024 on Hotels
by A traveller
Posted Aug. 23, 2024 on Hotels
Comment from Hotel Management
Aug. 24, 2024 by Duty manager, Hotel Management
Dear Richard,Thank you for choosing Millennium & Copthorne Hotels at Chelsea FC and for taking the time to submit this fantastic rating. We are delighted that you had a wonderful stay with us and we are looking forward to welcoming you again soon.Kind Regards,Georgios FlorosHotel Duty Manager
by A traveller
It was a place to sleep
Posted Aug. 23, 2024 on HotelsWe were told we had afree upgrade but when we got to the room, we could not figure out what the actual upgrade was so not worth paying for that haha. My husband asked the front desk for more tea bags and they said they would bring it up but the never brought them. The room smelt like stale smoke upon entry and was in need to somw repair and upgrade.
Comment from Hotel Management
Aug. 27, 2024 by Hotel Duty Manager, Hotel Management
Dear Holly,Thank you for your review. Sorry to see that you were not satisfied with your room during your stay. I have let the housekeeping team know about the tea bags which you had requested but did not receive. We hope to have the chance to do better in your next stay.Best regards
by A traveller
Posted Aug. 23, 2024 on Expedia
Property out dated and tired. Escalator not repaired since last visit. However very convenient
.
by A traveller
Poor
Posted Aug. 22, 2024 on HotelsThe service was poor. Elevator was not working. Sofa and bethtub were very dirty. I definitely don‘t recommand to stay here.
Comment from Hotel Management
Aug. 23, 2024 by EB, Hotel Management
Dear Guest,Thank you for sharing feedback on your recent stay. Sorry to see that unfortunately your stay with us did not go as well as it could have, please accept our apologies for the shortfalls in service which you encountered during your stay.Best regards,
by A traveller
Excellent location and clean
Posted Aug. 22, 2024 on HotelsExcellent location, rooms I stayed in was a good size nicely decorated and clean.
Encouraging guests to refill water bottles is a nice touch for the environment
Comment from Hotel Management
Aug. 23, 2024 by Paulo, Hotel Management
Dear Kevin,Thank you for choosing to stay with us and taking the time to share your feedback.We are glad to read that you were pleased with the room and location.We look forward to welcoming you again soon.Kind regardsPauloHotel Duty Manager
by A traveller
Posted Aug. 22, 2024 on Expedia
A very unsafe experience as a female guest travelling alone. Was placed in a room in another building, next door to men smoking/ lots of loud shouting and doors banging. One of them followed me into the lift in the middle of the night exhibiting threatening behaviour. No staff around in the building meaning walking in the dark to the main building to find security & request assistance.
by A traveller
Flys
Posted Aug. 21, 2024 on HotelsHotel is in two parts, staff were just like robots, not time for you, the room was ok, but then i noticed flys whilst trying to work, the Bathroom had 30+ lots dead, so it wasn't from a window been open, told receptionist and they weren't bothered
Comment from Hotel Management
Aug. 23, 2024 by Hotel Duty Manager, Hotel Management
Dear David,Thank you for your feedback. Sorry to learn of the shortfalls in service you experienced during your stay and thank you for bringing your experience regarding housekeeping to our attention. Best regards
