Note fondée sur 914 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,8 Service et personnel
3,4 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 juill. 2024 par Melinda Szaniszlone, Gestion de l’hôtel
Dear Roman,Thank you for staying at the Millennium London Knightsbridge. I am disappointed to learn of your experience. Providing professional and friendly service is paramount to the hotel, our Housekeeping team are an established team with many years’ service and experience and I am sorry you felt this was not the case on this occasion. Enjoying the location, I do hope that we will have the opportunity of welcoming you back again in the future. Kind regards,Melinda SzaniszloneReception Manager
par un voyageur
Publié le 7 avr. 2024 sur Hotels
Horrible
Commentaires de Gestion de l’hôtel
10 avr. 2024 par Melinda Szaniszlone, Gestion de l’hôtel
Dear David,Thank you for taking the time to review your recent stay with us, we are sorry to hear that we were not able to provide you with an experience that matches with your expectation.Should we have the pleasure of you visiting us again, we look forward to welcoming you back and redeeming ourselves.Kind regards,Melinda SzaniszloneReception Manager
par un voyageur
Never again
Publié le 1 avr. 2024 sur HotelsProbably the worst hotel in central London
Service is a disaster
Commentaires de Gestion de l’hôtel
4 avr. 2024 par Melinda Szaniszlone, Gestion de l’hôtel
Dear David,Thank you for taking the time to review your recent stay with us, we are sorry to hear that we were not able to provide you with an experience that matches with your expectation.Should we have the pleasure of you visiting us again, we look forward to welcoming you back and redeeming ourselves.Kind regards,Melinda SzaniszloneReception Manager
par un voyageur
Publié le 27 oct. 2023 sur Hotels
Very bad service with out flexibility
The lady that clean the room didn’t close the door
Reception staff are almost rude
Very very bad
Commentaires de Gestion de l’hôtel
29 oct. 2023 par Melinda Szaniszlone, Gestion de l’hôtel
Dear David,Thank you for taking the time to feedback your experience following your recent stay with us. Your comments regarding attention to cleaning and our customer service has been taken up with the Rooms Division Manager. I can assure you that this does not reflect our usual standards and again I would like to apologise for any inconvenience caused.I very much hope we will have the pleasure of your visiting us again.Kind regards,Melinda SzaniszloneReception Manager
par un voyageur
Very bad
Publié le 27 oct. 2023 sur HotelsHorrible service !!
Reception staff unprofessional
Commentaires de Gestion de l’hôtel
29 oct. 2023 par Melinda Szaniszlone, Gestion de l’hôtel
Dear Stefano,Thank you for staying at the Millennium Hotel London Knightsbridge and for taking the time to share your experience.Having received such positive feedback recently regarding the Front Office team, it is always disappointing when a guest does not feel they are being welcomed. We strive to provide outstanding and consistent service to all our guests and I apologise this was not the case on this occasion. Should we have the pleasure of you visiting us again, we look forward to welcoming you back and redeeming ourselvesKind regards,Melinda SzaniszloneReception Manager
par un voyageur
Disaster
Publié le 26 oct. 2023 sur HotelsThe people at the reception are not flexible at all
Not really polite and welcome
In this hotel you don’t feel like a guest more like you disturb the people working there
I only come in this hotel for the localisation because I’m working in this street
Commentaires de Gestion de l’hôtel
31 oct. 2023 par Melinda Szaniszlone, Gestion de l’hôtel
Dear David,Thank you for staying at the Millennium Hotel London Knightsbridge and for taking the time to share your experience.Having received such positive feedback recently regarding the Front Office team, it is always disappointing when a guest does not feel they are being welcomed. We strive to provide outstanding and consistent service to all our guests and I apologise this was not the case on this occasion. Should we have the pleasure of you visiting us again, we look forward to welcoming you back and redeeming ourselves.Kind regards,Melinda SzaniszloneReception Manager
par un voyageur
Publié le 11 janv. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
12 janv. 2023 par Melinda Szaniszlone-Duty Manager, Gestion de l’hôtel
Dear Ronald,Thank you for your feedback concerning your recent stay at the Millennium Hotel London Knightsbridge.I am very disappointed to read that your experience did not meet your expectations.It is our hope that you will give us the opportunity to better serve you on your next stay in London.Kind regardsMelinda SzaniszloneDuty Manager
par un voyageur
Publié le 4 oct. 2021 sur Expedia
Commentaires de Gestion de l’hôtel
13 janv. 2022 par Cyrielle Liagre Raju, Front Office Manager, Gestion de l’hôtel
Dear Jerome,
Thank you for taking the time to rate your stay with us. We are glad you enjoyed your stay and look forward to welcome you again in future.
Kind regards,
Cyrielle Liagre Raju
Front of House Manager
par un voyageur
Publié le 11 août 2020 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2020 par Hotel, Gestion de l’hôtel
Dear Rafael,
Thank you so much for your 10 out of 10. Its really much appreciated. We are delighted you enjoyed your stay and please come and stay with us next time you are back in London.
kind regards,
Hui Xu
General Manager
par un voyageur
A fuir !
Publié le 25 juin 2019 sur HotelsPour affaire donc pas mon choix d hôtel,
Les fenêtres n isolé plus rien, touts les week end il y a des réunions de grosse cylindre sur Sloane street, impossible de dormir jusqu a 2/3h du matin.
Les portes qui claquent .
Maintenant le pire.
Comme depuis de nombreuses années je laisse mon linge à l hôtel pour le laver.
Je tiens à préciser que c est entièrement ma responsabilité car je ne remplis jamais la feuille pour mes affaires.
En effet je n avais jamais eu de problème avant et je faisait entièrement confiance au staff d un hôtel “5 étoiles”, grave erreur.
Donc j ai laisser une veste de jogging qui a disparu, voler, perdu, je ne le serai jamais puisque on m as dit que sur le bordereau aucune veste n avait était noté ! Et effectivement c est le cas, encore une fois entièrement de ma faute...
Aucune preuve, heureusement que ce n était qu une veste de jogging mais pour le principe je me devais de partager mon expérience.
Je n ai malheureusement pas le choix de mon hôtel car voyageant pour affaires, mais je vous conseil de fuir cet hôtel, si il est le moins cher du quartier c est pour une bonne raison.
