Note fondée sur 913 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
3,9 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Front Office Team, Gestion de l’hôtel
Dear Ahmad,Thank you for taking the time to share your thoughts about your stay with us. We appreciate your feedback and are glad to see that there were some positive aspects to your visit.That being said, we are genuinely sorry that we didn’t meet all of your expectations. Your rating of 6 out of 10 indicates there is room for improvement, and we take that seriously. If there were specific areas where we fell short, we would love to hear more so we can address them and enhance the experience for future stays.We hope to have the chance to welcome you back and provide a stay that exceeds your expectations next time.Kind regards,AlexandraFront Office Team
par un voyageur
Publié le 27 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par Front Office Team, Gestion de l’hôtel
Dear Guest,Thank you for your feedback and for taking the time to rate your stay. We're sorry to hear that your experience didn't fully meet your expectations. We value your input and will use it to improve our services. We hope you'll consider giving us another chance to provide you with a better experience in the future.Kind regards,AlexandraFront Office Team
par un voyageur
Annulation à notre insu !
Publié le 25 juin 2024 sur HotelsL'hôtel a annulé la réservation d'une des deux chambres que nous avions réservé, sans même nous prévenir. Ils ont dû réattribué une chambre de catégorie inférieure lorsque que nos collaborateurs se sont présentés à l'hôtel.
Commentaires de Gestion de l’hôtel
27 juin 2024 par Front office team, Gestion de l’hôtel
Dear Sebastien,We sincerely apologize for the inconvenience caused during your recent stay with us.It is deeply regrettable that we canceled one of your reserved rooms without prior notification, and we understand the frustration and inconvenience this must have caused to you and your colleagues. Please accept our sincerest apologies for this oversight and the downgrade to a lower category room upon arrival.We take your feedback seriously and have already reviewed our internal procedures to prevent such occurrences in the future. This incident does not reflect the standard of service we strive to provide, and we apologize for falling short of your expectations.If there is anything else we can do to rectify this situation or if you have any further concerns, please do not hesitate to contact us directly. We value your feedback and hope to have the opportunity to restore your confidence in our hotel.Warm regards,Alock ShajiFront office team
par un voyageur
Publié le 17 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 avr. 2024 par Kind Regards, Alexandra S, Duty Manager, Gestion de l’hôtel
Dear Pierre,Thank you for your wonderful review.
par un voyageur
Publié le 22 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 janv. 2024 par Emanuel Alves, Gestion de l’hôtel
Dear Taoufik, Thank you for giving us a perfect rating! We're thrilled to hear that you had a fantastic experience during your stay. Our team strives to provide excellent service, and your positive feedback is truly appreciated.If there's anything specific about your stay that stood out or if there's anything else you'd like to share, please feel free to let us know. We value your feedback and look forward to the opportunity to welcome you back for another wonderful stay.Thank you for choosing us!Sincerely,
par un voyageur
Publié le 8 oct. 2023 sur Expedia
Super hôtel
Commentaires de Gestion de l’hôtel
10 oct. 2023 par Emanuel Alves, Gestion de l’hôtel
Dear Flavie, I'm glad to hear you had a great experience at the hotel! What made your stay enjoyable? If there's anything specific you'd like to share or discuss about your time there, feel free to let me know!Kind Regards
par un voyageur
Time for a refurb
Publié le 21 juill. 2023 sur HotelsThe rooms could use a serious upgrade. Getting pretty run down.
Commentaires de Gestion de l’hôtel
22 juill. 2023 par Emanuel Alves, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback with us regarding our rooms. We genuinely appreciate your input as it helps us identify areas for improvement and ensures we continue to provide a positive experience for our guests.We apologize for any inconvenience you may have experienced due to the current condition of our rooms. We take your comments seriously, and we understand the importance of maintaining a high standard of comfort and quality for our guests.Our management team is already taking your feedback into consideration, and we are actively working on plans to upgrade and refurbish our rooms to ensure they meet the expectations of our valued guests like you.We value your loyalty and hope that you will give us another opportunity to provide you with an improved and more enjoyable stay once our room upgrades are completed. Please know that your satisfaction is our top priority, and we are committed to delivering a memorable experience during your future visits.If there's anything specific you'd like to discuss or if you have any further suggestions, please feel free to reach out to us. Your input is essential to us as we strive to continuously enhance our facilities and services.Thank you for choosing our hotel, and we look forward to welcoming you back for a renewed and refreshed experience in the near future.Kind Regards
par un voyageur
Publié le 19 juin 2023 sur Hotels
Commentaires de Gestion de l’hôtel
19 juill. 2023 par Emanuel Alves , Gestion de l’hôtel
Dear Le Berre,Thank you for taking the time to leave your rating. We are thrilled to see that you had a positive experience during your stay at our hotel.Your rating is highly valued, and we appreciate your feedback. Your satisfaction is our top priority, and we are glad that we were able to meet most of your expectations during your visit.We continuously strive to provide excellent service and amenities, and your rating is a testament to our team's dedication.If there is anything specific you would like to share or if you have any suggestions for improvement, please do not hesitate to let us know. Your input is important to us as we aim to enhance the guest experience.Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future for another great stay.Kind Regards
par un voyageur
Publié le 4 juin 2023 sur Hotels
Commentaires de Gestion de l’hôtel
4 juin 2023 par Brendan, Reception Supervisor, Gestion de l’hôtel
Dear Farhat,Thank you for your review. I am really sorry to hear that your recent stay was not a pleasant one and I would cherish the opportunity to discuss your feedback in detail and try to find an amicable solution.
par un voyageur de Bordeaux
Publié le 12 mai 2023 sur Expedia
Le batimment est pittoresque , tres british. Les parties communes plutot propre, le personnel sympathique.
La chambre n'est pas top (poussières un peu trop partout), matelas tres inconfortables (sauf si vous aimez toucher les ressorts et le sommier), du coup tres mauvaise nuit.
L'établissement est assez bien situé en metro mais pas hyper proche . Pour un 5 etoiles c'est raté. 3 etoiles seraient bien meux 😉
Commentaires de Gestion de l’hôtel
14 mai 2023 par Brendan, Gestion de l’hôtel
Cher Alexadre, Merci pour votre avis et vos aimables paroles sur le personnel ! Je suis désolé d'apprendre que vous avez trouvé le matelas inconfortable et que vous n'avez pas passé une bonne nuit. Je voudrais vous assurer que nous avons différentes catégories de chambres disponibles et que nous sommes actuellement en train de lancer une rénovation douce de nos chambres et couloirs, donc ce serait un plaisir pour moi de vous aider personnellement à choisir une chambre adaptée à votre besoins lors de votre prochaine visite pour une bien meilleure expérience.Bien à vous,BrendanSuperviseur de la réception
