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Novotel London Canary Wharf Hotel

4.0 star property
4-star eco-certified hotel near O2 Arena

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Photo gallery for Novotel London Canary Wharf Hotel

Front of property
Property amenity
Cocktail bar
Exterior
In-room safe, laptop workspace, iron/ironing board, free WiFi

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Pool
  • Air conditioning

Explore the area

Map
40 Marsh Wall, London, England, E14 9TP
  • Tower Bridge
    ‪7 min drive‬
  • Tower of London
    ‪8 min drive‬
  • O2 Arena
    ‪11 min drive‬
  • London (LCY-London City)
    ‪11 min drive‬

Room options

View all photos for Superior Double Room, 1 Double Bed

In-room safe, laptop workspace, iron/ironing board, free WiFi

Superior Double Room, 1 Double Bed

  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 2 Single Beds, Accessible

Superior Room, 2 Single Beds, Accessible

Superior Room, 2 Single Beds, Accessible

  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin Room, 2 Single Beds

In-room safe, laptop workspace, iron/ironing board, free WiFi

Superior Twin Room, 2 Single Beds

  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Studio, 1 King Bed

Studio, 1 King Bed

Studio, 1 King Bed

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 Double Bed (Premium)

In-room safe, laptop workspace, iron/ironing board, free WiFi

Executive Room, 1 Double Bed (Premium)

  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room

In-room safe, laptop workspace, iron/ironing board, free WiFi

Deluxe Twin Room

  • 21 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 1 Double Bed, City View

Superior Double Room, 1 Double Bed, City View

Superior Double Room, 1 Double Bed, City View

  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room, 2 Single Beds, City View

Superior Twin Room, 2 Single Beds, City View

Superior Twin Room, 2 Single Beds, City View

  • 21 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

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Exterior

Easthampstead Park

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  • Pet-friendly
  • Parking included
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, 329 reviews
The price is CA $152
CA $182 total
includes taxes & fees
May 11 - May 12
Easthampstead Park

About the area

London

Canary Wharf stay.Your stay at this Canary Wharf hotel places you within 3 miles (5 km) of O2 Arena and ExCeL Exhibition Centre. Tower of London and Tower Bridge are also within 3 miles (5 km).

What's nearby

  • O2 Arena - 4 min drive - 3.0 km
  • ExCeL Exhibition Centre - 7 min drive - 4.6 km
  • Tower of London - 8 min drive - 4.3 km
  • Tower Bridge - 9 min drive - 4.6 km
  • London Bridge - 11 min drive - 5.6 km

Getting around

  • Limehouse Station - 4 min drive
  • Heron Quays DLR Station - 6 min walk
  • London City Airport (LCY) - 19 min drive

Restaurants

  • ‪Bagel Factory - ‬7 min walk
  • ‪Pret a Manger - ‬5 min walk
  • ‪Obicà - ‬5 min walk
  • ‪Five Guys Canary Wharf - ‬7 min walk
  • Bokan 38/39

About this property

Novotel London Canary Wharf Hotel

4-star eco-certified hotel near O2 Arena
Novotel London Canary Wharf Hotel offers its guests an indoor pool, a sauna, and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. A rooftop terrace, multilingual staff, and a garden are also featured at the eco-certified Novotel London Canary Wharf Hotel.

This 4-star London hotel is smoke free.

  • 313 guestrooms or units
  • 39 levels
  • Meeting rooms
  • Built in 2016
  • Deli
  • Terrace on the roof
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Garden
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Novotel London Canary Wharf Hotel offers 313 air-conditioned accommodations with safes and coffee/tea makers. 55-inch flat-screen televisions come with digital channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This London hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Similar properties

Exterior

Hilton London Canary Wharf

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, 1,002 reviews
The price is CA $229
CA $274 total
includes taxes & fees
May 16 - May 17
Hilton London Canary Wharf

Property amenities

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Weekend full breakfast available 7:00 AM to 11:00 AM for a fee: GBP 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle storage
  • Gym
  • Indoor pool
  • Sauna

Accessibility

  • Elevator
  • Hardwood flooring in room
  • High-pile carpet in room

Room amenities

Entertainment

  • 55-inch flat-screen TV with digital channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. Children under 18 years of age traveling without a parent or legal guardian are required to provide a signed authorization document and copy of the signer’s ID upon arrival. Please contact the hotel directly for the relevant authorization form.

Access methods

Staffed front desk

Pets

  • Pets: GBP 25 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 25 per person
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Novotel London Canary Wharf Hotel
Novotel London Canary Wharf
Novotel London Canary Wharf (opening November 2016)
Novotel London Canary Wharf England
Novotel London Canary Wharf (Opening soon)
Novotel London Canary Wharf
Novotel London Canary Wharf Hotel Hotel
Novotel London Canary Wharf Hotel London
Novotel London Canary Wharf Hotel Hotel London

Novotel London Canary Wharf Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 612 out of 1003 reviews
Rating 8 - Good. 248 out of 1003 reviews
Rating 6 - Okay. 67 out of 1003 reviews
Rating 4 - Poor. 35 out of 1003 reviews
Rating 2 - Terrible. 41 out of 1003 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ayodeji

Stayed 2 nights in Feb 2025

8/10 Good

Monika

Stayed 1 night in Feb 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2025

8/10 Good

STEPHEN

Stayed 8 nights in Dec 2024

4/10 Poor

Daniel

Liked: Property conditions & facilities
Disliked: Staff & service

Accused of not paying and locked out of room

Disappointing Stay at NovoHotel Canary Wharf Our experience at NovoHotel Canary Wharf was deeply unsatisfactory. We faced significant issues during our pre-show dinner and upon our return. Restaurant Service Failures: • Extremely slow service despite communicating our time constraints • 20-minute delay in one meal’s delivery • Inability to pay due to absent wait staff • Forced to leave without settling bill to attend our show Unacceptable Night Return: • Locked out of our room upon late-night return • Publicly accused of not paying our bill by reception staff • Staff attempted to justify their actions instead of apologizing The hotel’s failure to provide timely service, communicate effectively between departments, and handle the situation professionally is unacceptable. They could have left a VM or Note instead!
Stayed 1 night in Jan 2025

10/10 Excellent

Kahmal

Liked: Cleanliness, staff & service, property conditions & facilities
It’s was great
Stayed 2 nights in Jan 2025

10/10 Excellent

Darren

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Great for the o2

Stayed 1 night in Jan 2025

10/10 Excellent

Georgina

Stayed 1 night in Dec 2024

10/10 Excellent

Serdar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

4/10 Poor

Ravindra

Disliked: Cleanliness, staff & service, property conditions & facilities
Room not clean, staff overwhelmed in restaurant.
Stayed 1 night in Jan 2025

10/10 Excellent

Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Salvatore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Deniro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Cyril

Stayed 3 nights in Jan 2025

6/10 Okay

William

Travelled with partner
Liked: Cleanliness
Second time staying here. The room was lovely. A few small issues that affected the scoring. First of all, the tv mirroring does not work, had issues connecting a fire stick to the WiFi as well. The in room tv lost signal as well Did not matter as was only staying the one night but was disappointing for such a nice hotel. Main issue was the random staff member coming into our room 10 minutes after checking in and asking if the room needed cleaning. Did not seem like they wanted to leave the room at all. Finally left after 3-4 minutes. Seriously unprofessional. Such a shame as most of the staff were lovely and the hotel itself is stunning. Will think twice about staying here again in the future.
Stayed 1 night in Jan 2025

10/10 Excellent

Yuk Sing

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely to stay and very nice and quiet
Stayed 3 nights in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 2 nights in Jan 2025

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2025

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff great hotel.

This was a lovely experience!, seamless check in and friendly staff. Excellent value for a Suite in Canary Wharf and the view was breathtaking! I plan on returning.
Stayed 3 nights in Jan 2025

4/10 Poor

Mujgan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
.
Stayed 1 night in Jan 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Such an amazing hotel! Don't hesitate to book this place. Just do it, you'll thank me later!
Stayed 2 nights in Jan 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had an amazing stay with my partner really enjoyed the hotels just didn’t find the pillows comfortable apart from that everything else was nice
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
really good amazing service and help had such a lovely amazing time
Stayed 1 night in Dec 2024