Novotel London West

4.0 star property
4-star hotel near Eventim Apollo

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Novotel London West

Bar (on property)
View from room
Bar (on property)
Exterior
Lobby

Reviews

8.0 out of 10

Very good

Popular amenities

  • Room service
  • Bar
  • Parking available

Explore the area

Map
1 Shortlands, Hammersmith, London, England, W6 8DR
  • Eventim Apollo
    ‪6 min walk‬
  • Olympia Conference and Exhibition Centre
    ‪11 min walk‬
  • Kensington High Street
    ‪12 min walk‬
  • London (LHR-Heathrow)
    ‪30 min drive‬

Similar properties

About the area

London

Central London getaway .With a stay at this Hammersmith and Fulham hotel, you'll be within half a mile (1 km) of Eventim Apollo and 2 miles (3 km) of Westfield London Shopping Centre. Kensington Gardens and Hyde Park are also within 3 miles (5 km).

What's nearby

  • Eventim Apollo - 6 min walk
  • Westfield London Shopping Centre - 5 min drive
  • Kensington Gardens - 6 min drive
  • Hyde Park - 6 min drive
  • Buckingham Palace - 11 min drive

Getting around

  • Hammersmith Station - 7 min walk
  • Kensington (Olympia) Station - 14 min walk
  • Heathrow Airport (LHR) - 30 min drive

Restaurants

  • ‪McDonald's - ‬9 min walk
  • ‪Leon - ‬9 min walk
  • ‪Joe & the Juice - ‬10 min walk
  • ‪The Craft Beer Co. Hammersmith - ‬7 min walk
  • ‪Novetel klasse restaurant - ‬4 min walk

About this property

Novotel London West

4-star hotel near Eventim Apollo
There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center, 40 meeting rooms, and coworking spaces.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 53745 square feet (4993 square meters) and includes a conference center. A fitness center, a terrace, and a vending machine are also featured at the business-friendly Novotel London West. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star London hotel is smoke free.

  • 630 guestrooms or units
  • 9 levels
  • 2 dining venues
  • Meeting rooms
  • 53745 sq ft of conference space
  • 4993 sq m of conference space
  • Deli
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
Novotel London West offers 630 air-conditioned accommodations with minibars and safes. 55-inch LCD televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

English, French, Greek, Hindi, Indonesian, Italian, Portuguese, Romanian, Russian, Spanish

Property amenities

Family friendly

  • Laundry facilities
  • Refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered self parking on site (GBP 36 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking

Food and drink

  • English breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: GBP 21.75 per person
  • 2 restaurants
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Elevator
  • Elevator door width (inches): 42
  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 55-inch LCD TV
  • Cable channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Bathtub or shower
  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Coffee/tea maker
  • Local meal delivery service
  • Minibar
  • Refrigerator

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly cleaning products provided
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 40.00
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: GBP 40.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 21.75 per person
  • Covered self parking fee: GBP 36 per day
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 40.00 (subject to availability)
  • Late check-out fee: GBP 40.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, and debit cards. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Up to 2 children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

London West Novotel
Novotel Hotel London West
Novotel London West
Accor London West
London Novotel
Novotel London West England
Novotel London West Hotel London
Novotel London West Hotel
Novotel London West Hotel
Novotel London West London
Novotel London West Hotel London

Novotel London West Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 430 out of 1010 reviews" "
Rating 8 - Good. 296 out of 1010 reviews" "
Rating 6 - Okay. 154 out of 1010 reviews" "
Rating 4 - Poor. 82 out of 1010 reviews" "
Rating 2 - Terrible. 48 out of 1010 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Narelle

Great location, close to transport that can take you anywhere you n the city. On the direct line to the airport. Extremely comfortable beds.
Stayed 3 nights in Oct 2024

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Ching Lam

Stayed 2 nights in Sep 2024

6/10 Okay

ian

Disliked: Property conditions & facilities
The room was run down and outdated. It was expensive considering this.
Stayed 3 nights in Oct 2024

10/10 Excellent

Faustinah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Michelle

Business traveller
Disliked: Staff & service
Poor behaviour from a large hotel chain
About a week before my trip I realised I had booked the wrong area of London, I promptly contacted both hotels.com and Novotel directly to ask if they could change location and if there was an extra charge for the change of location I would gladly pay the difference. Firstly a lack of response from the hotel when I contacted them directly (to this point still no response dispite stating a 72hr response) then after several lengthy attempts thru hotels.com the hotel chain said they would not change location or refund so I could rebook … this was a genuine mistake and the lack of empathy or understanding showed me a huge lack of respect from a large hotel group … disappointing …
Stayed 1 night in Oct 2024

10/10 Excellent

Jean Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great location. Tube Station easily within walking distance.
Stayed 3 nights in Sep 2024

10/10 Excellent

Mohammed Naiem

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location with parking. Professional and friendly staff.
Stayed 1 night in Oct 2024

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, relaxed atmosphere in the bar and reception area. Family friendly, and located perfectly for the Apollo. Nice touches like complementary sweets and fruit in the reception area. Also, as a Coeliac I dread hotel stays, but there were plenty of Gluten Free options at breakfast and on the food menu. That in itself is a reason for me to return. Great stay - very pleased!
Stayed 2 nights in Sep 2024

8/10 Good

Lotoya

Liked: Cleanliness, staff & service, property conditions & facilities
It was a decent stay.
Stayed 3 nights in Sep 2024

10/10 Excellent

Behfuruz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had an amazing stay here in Novotel and have been treated very friendly by Mr. Ryle from the Managment team. He is professional and very personable. The whole staff were polite and helpful. Rooms are very clean with fridge always full with bottled water, juice, pops… carpets are not very clean but overall, everything was clean and in great conditions. Lobby and common areas were classy and nice to enjoy your free or business time. Quick access to underground train station with a short cut right from the lobby. Restaurants were great for drinks, coffee. Food. Breakfast offered continental and English style options with great variety. My family and I felt right at home away from home. Highly recommended.
Stayed 2 nights in Sep 2024

8/10 Good

Viktoriya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no USB charging ports in the room.
Stayed 8 nights in Sep 2024

6/10 Okay

Meihuey

Travelled with group
Liked: Cleanliness
Perfect location, but hotel is old and need renovation.
Stayed 2 nights in Jul 2024

10/10 Excellent

Amy

Stayed 1 night in Sep 2024

10/10 Excellent

Aaron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Vincent

Stayed 5 nights in Aug 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly
Nice and easy process and friendly staff from start to finish of our stay. Clean and well appointed room. Could not have asked for much more. I would stay here again.
Stayed 1 night in Sep 2024

10/10 Excellent

Olga

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient next to the tube, easy to get around
Stayed 4 nights in Sep 2024

2/10 Terrible

B

Stayed 2 nights in Sep 2024

8/10 Good

Maryann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Helpful front desk. Room was dated and needed some TLC when we first arrived.
Stayed 2 nights in Aug 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service
Have used this hotel several times, mainly due to the fact their holds the London Anime Convention. While the service has improved the rooms are somewhat dour and grey, and the rooms and hallways could really do with freshening up, they are a bit gloomy. That being said the bar area and the outside bar area are very pleasant despite the constant 'music' !
Stayed 1 night in Aug 2024

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Jonathan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Customer service at the hotel was great especially making the kids feel extra special! Restaurant and bar were good, rooms are clean but a little dated.
Stayed 1 night in Aug 2024