Note fondée sur 1 960 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,0 Service et personnel
3,6 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Perfect location, close to bus, undergroud and train. Many restaurants and pubs close by. Good breakfast. Paid more for a deluxe double and found room extremely small.
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Vinayak Girgune, Gestion de l’hôtel
Dear Michel,Thank you for your kind words about our location, nearby amenities, and breakfast. We’re glad you enjoyed these aspects of your stay. I’m sorry to hear that the room size didn’t meet your expectations, especially after opting for a deluxe double. Your feedback is important, and we will review this to ensure better clarity and comfort for future guests. We appreciate your input and hope to welcome you again.Best regards,
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Vinayak Girgune, Gestion de l’hôtel
Dear Takagi,Thank you for your positive review! We’re thrilled that you rated us 4 out of 5 and that you enjoyed our location. We’re always striving to improve, so if there’s anything specific that could make your next stay even better, please let us know. Warm regards,
par un voyageur de Québec
Publié le 4 sept. 2024 sur Expedia
Parfait!
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Vinayak Girgune, Gestion de l’hôtel
Dear Michel,Thank you for your 5 out of 5 rating and for sharing your experience! We're thrilled to hear that everything was perfect during your stay. We truly appreciate your feedback and look forward to welcoming you back in the future.Best regards,Vinayak GirgunePark Grand Paddington Court
par un voyageur
Publié le 27 mai 2024 sur Expedia
Beeing place in a basement, no A/C, personal not very available.
Commentaires de Gestion de l’hôtel
27 mai 2024 par Vinayak Girgune, Gestion de l’hôtel
Dear Christian,Thank you for taking the time to share your feedback about your stay with us. We're sorry to hear that you were not entirely satisfied with your experience.We understand that being located in a basement room may not have been ideal for you, and we apologize for any inconvenience this may have caused. We're also sorry to hear that you didn't have access to air conditioning during your stay. We're a city center hotel, and we try to provide our guests with comfortable stays, but we understand that sometimes our rooms may not meet everyone's expectations.Regarding the availability of our staff, we apologize if you felt that they were not readily available when you needed them. We strive to provide excellent customer service, and we're sorry if we fell short of your expectations. We'll make sure to pass on your feedback to our team and work on improving our communication and availability.We appreciate your feedback and would like to offer you a gesture of goodwill for your stay. If you would like to discuss this further, please don't hesitate to contact us.Thank you again for your feedback, and we hope to have the opportunity to welcome you back again soon.Best regards,
par un voyageur
Publié le 9 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 mai 2024 par Vinayak Girgune, Gestion de l’hôtel
Dear Julie,Thank you so much for taking the time to share your feedback about your recent stay with us! We're thrilled to hear that you enjoyed your stay with us and that we were able to meet your expectations in most areas.We're particularly pleased that you appreciated [mention specific aspects of the hotel that Julie mentioned, such as the cleanliness, location, or staff]. Our team works hard to ensure that every guest has a comfortable and enjoyable stay, and it's great to know that we were able to achieve that for you.Of course, we're always looking for ways to improve, so we'd love to hear more about what didn't quite meet your expectations. If you could provide a bit more detail about what you felt was missing or could be improved, we'll do our best to address it and make sure that future guests have an even better experience.Once again, thank you for your feedback and for choosing to stay with us. We hope to welcome you back soon!Best regards,
par un voyageur
Publié le 5 mai 2024 sur Expedia
Hotel agreable
Commentaires de Gestion de l’hôtel
6 mai 2024 par Vinayak Girgune, Gestion de l’hôtel
Dear Alexis,Thank you, for your 4 out of 5 rating and for choosing our hotel for your stay. We're glad to hear that you had a positive experience overall. If there's anything specific that we can improve on to earn a perfect score from you next time, please feel free to let us know. We value your feedback and hope to have the opportunity to welcome you back in the future. Thank you for your review!
par un voyageur
Publié le 23 avr. 2024 sur Expedia
Horrible fuyez cet endroit ce n'est pas un 4* . Même pas un 2* .Déjà on a voulu nous mettre dans une annexe de l'hôtel . chambre minuscule propreté plus que douteuse rideaux déchirés.Il a fallu insister pour rester sur l'hôtel principal pour autant de médiocrité.De plus tout le personnel parle un très mauvais anglais . Personne ne dit bonjour ou bonsoir à la réception.Cest vraiment un endroit qui mérite une meilleure gestion et un personnel professionnel.
À plus de 1000€ la semaine c'est vraiment une honte.ca m'a gâché une partie de mon voyage b
Commentaires de Gestion de l’hôtel
2 mai 2024 par Vinayak Girgune, Gestion de l’hôtel
Dear Serge,We deeply apologize for the negative experience you had during your stay with us. Your feedback is extremely valuable to us, and we take all comments seriously in our efforts to improve our services. We're truly sorry to hear about the issues you encountered, including the condition of the room, cleanliness standards, communication barriers, and lack of professionalism from our staff.We understand the impact this had on your trip and we regret that we did not meet your expectations. Rest assured, we will investigate these matters thoroughly and take immediate action to address them to prevent similar occurrences in the future.We apologize for any inconvenience this may have caused you and appreciate your patience and understanding. If there is anything further you would like to share or if there is anything we can do to make amends for the shortcomings you experienced, please do not hesitate to reach out to us directly. We hope to have the opportunity to restore your faith in our hotel and provide you with a much more positive experience should you choose to stay with us again in the future. Thank you for bringing these issues to our attention.
par un voyageur
Publié le 4 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 mars 2024 par Vinayak Girgune., Gestion de l’hôtel
Thank you for your rating. We appreciate your feedback and will continue to strive for excellence in providing a positive experience for our guests. If there is anything specific you feel we can improve on to earn a higher rating next time, please let us know. Thank you for choosing our hotel.Kind regards,Vinayak girgune.
par un voyageur
Publié le 12 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 janv. 2024 par Vinayak Girgune, Gestion de l’hôtel
Dear Reviewer,Thank you so much for your amazing 10/10 review! We are thrilled to hear that you had such a fantastic experience with us. Our team works hard to provide exceptional service, and we are delighted that we met your expectations. We hope to have the pleasure of welcoming you back soon for another outstanding stay.Warm regards,Vinayak Girgune
par un voyageur
Publié le 1 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 janv. 2024 par Vinayak Girgune., Gestion de l’hôtel
Dear Clara,Thank you for taking the time to provide feedback on your recent stay with us. We are sorry to hear that your experience was not up to your expectations, resulting in a rating of 2 out of 5.We would appreciate it if you could provide us with more specific details about the issues you encountered during your stay. This will help us address them and improve our services for future guests. We value your feedback and take it seriously.Once again, we apologize for any inconvenience caused and hope to have the opportunity to make it right in the future.Best regards,Vinayak Girgune
