Note fondée sur 97 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
3,7 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 oct. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
6 nov. 2020 par Viktorija S, Gestion de l’hôtel
Dear Guest, Thank you very much for your review and it was with great pleasure to have you as our guests. We were delighted to learn you had a pleasant stay at PremierLux Serviced Apartments and that you rated your stay as excellent. We look forward to welcoming you back in the nearest future. Kind Regards, Viktorija
par un voyageur
Publié le 25 août 2020 sur Hotels
Commentaires de Gestion de l’hôtel
31 août 2020 par Viktorija, Gestion de l’hôtel
Dear Guest, Thank you very much for your review and it was with great pleasure to have you as our guests. We were delighted to learn you had a pleasant stay at PremierLux Serviced Apartments and that you rated your stay as excellent. We look forward to welcoming you back in the nearest future. Kind Regards, Viktorija
par un voyageur
Publié le 27 janv. 2020 sur Hotels
Il faudrait mettre des groumes aux portes qui conduisent aux chambres car les gens ne les retiennent pas et ça claque fort
Et un sèche cheveux
Sinon tout le reste parfait un très bon accueil
Commentaires de Gestion de l’hôtel
6 févr. 2020 par Victoria, Gestion de l’hôtel
Dear Eliane,
Thank you for sharing your experience with us and thank you for choosing PremierLux Serviced Apartments London as your venue!
I would like to apologise for any inconvenience you may have encountered in our premises.
I honestly hope we will have the opportunity to welcome you back to our venue inn the nearest future!
Best regards,
Viktorija Samohvala
par un voyageur
Bon hôtel mauvais service d'entretien
Publié le 20 juill. 2019 sur HotelsTrès bon accueil. Quartier bien desservi bien que l'hôtel soit à environ 40 minutes de Londres. Le gros problème de l'hôtel est le ménage et l'entretien des chambres. A mon arrivée j'ai trouvé des restes de nourriture sur le sol, la commode était collante et il y avait de la poussière sur le coffre et le téléphone. J'y ai passé 7 nuits et mes draps n'ont jamais été changés. Mon papier toilette a été remplacée par un rouleau déjà entamé... Ma chambre ouvrait sur une terrasse où l'hôtel a clairement spécifié qu'il fallait verrouiller la porte-fenêtre car il ne sera pas tenu responsable en cas de vol. La femme de ménage oubliait fréquemment de verrouiller après son passage. 👍
Commentaires de Gestion de l’hôtel
30 juill. 2019 par Iulia Balan , Gestion de l’hôtel
Dear Guest,
Thank you very much for taking the time to review your most recent experience with us, here at PremierLux Serviced Apartments London.
I am very sad to learn we did not meet your expectations.
Let me reassure you that all your comments have been noted and investigations have been undergone as we always strive to provide the best experience for our guests.
On behalf of PremierLux Serviced Apartments team, I would like to let you know that we hope to have the opportunity to welcome you back to our premises once again in the nearest future.
Please, do not hesitate to contact me directly for any further reservation and I will personally make sure you will have a good experience with us!
Best Regards,
Iulia Balan
par un voyageur
Publié le 17 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 juill. 2024 par Victoria , Gestion de l’hôtel
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind Regards, Management
par un voyageur
Homeless People, Terrible Condition & Dirty
Publié le 10 déc. 2023 sur HotelsCarpets were dirty and tacky, bedding was stained and ripped, mattresses very old with springs very much felt during sleeping. Toilet sear cane off as was not fixed on at all. The apartments are part of a homeless scheme the council run. So the place is full of foreign homeless people. Avoid at all costs.
Commentaires de Gestion de l’hôtel
3 janv. 2024 par Victoria, Gestion de l’hôtel
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
par un voyageur
Publié le 1 nov. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
11 avr. 2023 par Victoria , Gestion de l’hôtel
Dear Guest, Thank you very much for your review and it was with great pleasure to have you as our guests. We were delighted to learn you had a pleasant stay at PremierLux Serviced Apartments and that you rated your stay as excellent. We look forward to welcoming you back in the nearest future. Kind Regards, Viktorija
par un voyageur
Publié le 30 oct. 2022 sur Expedia
Receptiepersoneel deed hun best, maar liep tegen beperkingen van de locatie aan (bv. geen brood aanwezig, terwijl er ontbijt moet worden gegeven).
De kamer zelf was veel kleiner (3×3) dan beschreven; meubilair gammel, bed matig, schoonmaak slecht; douche/toilet zeer klein; wastafel moeilijk te gebruiken; geen mogelijkheid om handdoeken op te hangen; toiletzitting los en veel te klein.
Slot van de kamer hing half los; was van binnenuit maar moeilijk op slot te draaien.
Ontbijtservice was alleen op de eerste dag goed, daarna werd er steeds minder verstrekt; in de volgende dagen geen brood, geen croissant, geen fruit, geen kaas, bedorven yoghurt, etc. Op dag 3 alleen een croissant gekregen, omdat er geen brood meer was; dag 4 was er geen croissant en geen brood en werd als oplossing brood gekocht bij het tegenoverliggende benzinestation: resultaat 3 boterhammen, 2 bakjes jam en yoghurt als ontbijt - te triest voor woorden...
Commentaires de Gestion de l’hôtel
11 avr. 2023 par Victoria, Gestion de l’hôtel
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind Regards, Management
par un voyageur
Publié le 3 août 2022 sur Hotels
Commentaires de Gestion de l’hôtel
9 sept. 2022 par Viktorija , Gestion de l’hôtel
Dear guest, Thank you very much for staying with us, here at PremierLux Serviced Apartments! Your opinion is very important to us and we do appreciate you have taken the time to review your last stay with us. I would like to reassure you that all your comments have been noted and actions have been taken accordingly as we always strive to provide the best services in our venue. I do hope to have the please to welcome you back to our premises. Kind regards, Management
par un voyageur
Would not stop again if someone paid me to!!
Publié le 25 juill. 2022 sur HotelsWell we're do I start. Location is on busy, noisy high street. Receptionist only interested in mobile phone. Hallways are filthy and smell of damp. Room was the most dirtiest and smallest room I have ever stopped in. Carpet was filthy and freying in all the corners. Walls were dirty & stained with god knows what. The bed was the most dirtiest and uncomfortable mattress I have ever slept on. Springs in your back constantly and only get 1 thin cushion. How they can justify letting people sleep on them I don't know. Would be better sleeping on the floor tbh. Bathroom was dirty with mould in the shower and floor not been cleaned in months by the looks of it. Avoid at all costs!!!
Commentaires de Gestion de l’hôtel
11 avr. 2023 par Victoria, Gestion de l’hôtel
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind Regards, Management
