Note fondée sur 92 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,0 Service et personnel
3,7 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 oct. 2024 sur Expedia
The photos were not an accurate representation of the property or rooms. My shower didn’t drain, causing the bathroom to flood. The bed was extremely uncomfortable, and there was no deadbolt on the door, which made me feel unsafe. I checked out immediately after arriving. I filed a claim for a refund but have received no response.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Cristina Huma, Gestion de l’hôtel
Dear Aonani,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Please let me check , and get back to you ASAP.Kind regards,Cristina
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Putney Hotel, BW Signature Collection was fine. I read reviews before staying and while I might agree with some of the comments made about the rooms, my bed was comfortable and clean and the minor issue I had was rectified immediately and the staff (particularly Christina on Reception) were absolutely lovely and so helpful.
The location was perfect for everything I needed and I could walk to lots of cafes, restaurants and also the tube, train and bus stops.
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Not a great property. Quite a bad smell at
Ground floor level. The hotel overall is quite tired and really needs some attention .
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Cristina Huma, Gestion de l’hôtel
Dear Kevin Roberts,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 02080518470.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Team Putney Hotel, Gestion de l’hôtel
Thank you for sharing your feedback, we appreciate you taking the time to rate your stay with us. Your rating are valuable to us as we strive to continuously improve our services. We will use this information to identify areas where we can enhance your experience in the future. If you have any specific comments or suggestions, please don't hesitate to share them. We'd love to hear more about your stay.
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Nice staff. Good customer service. Tired hotel that needs updating but ok for 1 night stay . Dodgy stain on bed cover. But other wise clean sheets and comfy bed. Take your earplugs, on a main road
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Team Putney Hotel, Gestion de l’hôtel
Dear Deborah Cooper,Thank you for taking time to share your feedback about the recent stay at Putney Hotel. We appreciate your honest review.We're glade to hear that you were pleased with our staff and customer service. We apologize for the outdated condition of the hotel and the satin on the bed cover. We understand that this not the experience we want our guest to have. We are currently working on our renovation plans to improve our facilities.We apologize for any noise disturbance from main road. We recommend using earplugs, as you suggested.We hope you'll consider staying with us again in the future.
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Decent enough and spacious room but was close to rail line which wasn't mentioned and so quite loud sound of trains till late and from early which left sleep a bit disrupted. Shower didn't train properly so prone to flooding bathroom without management
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Team Putney Hotel, Gestion de l’hôtel
Thank you for sharing your feedback, we appreciate you taking the time to rate your stay with us. Your rating are valuable to us as we strive to continuously improve our services. We will use this information to identify areas where we can enhance your experience in the future. If you have any specific comments or suggestions, please don't hesitate to share them. We'd love to hear more about your stay.
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Very nice staff
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Team Putney Hotel, Gestion de l’hôtel
Thank you for taking time to share your positive experience at our hotel.we're delighted to hear that our staff staff provided with excellent service. your feedback is invaluable to us as we strive to maintain the highest standard of hospitality.we hope to have the opportunity to welcome you back in the future.
par un voyageur
Publié le 3 sept. 2024 sur Hotels
Good hotel, 2 mins walk from the railway station. Noisy pub across the road, and the a/c wasn't working so the hotel threw in free breakfasts for my 3 night stay, so that was appreciated.
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Team Putney Hotel, Gestion de l’hôtel
Thank you for sharing your feedback about your recent stay at our hotel. We're glad to here that you found our location convenient and appreciated the complimentary breakfast.We apologize for any inconvenience caused by the noise from the nearby pub and the non-functioning air conditioning.we hope to have the opportunity to welcome you back in the future and provide you with more enjoyable experience.
par un voyageur
Publié le 19 août 2024 sur Expedia
Kamer op zich goed, goede service, elke dag opgemaakt bed en schone handdoeken. Airco was stuk. Balkonraam hebben ze voor ons opengemaakt. Helaas kaner aan stationzijde dus enorm veel lawaai.
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Team Putney Hotel, Gestion de l’hôtel
Thank you for sharing your feedback about the recent satay at our hotel. We're glade to hear that you appreciated the room itself, the service and the daily cleaning.We apologize for the inconvenience caused by the broken air conditioning. We understand that this can be uncomfortable, especially during warmer whether.We also apologize for for the noise from the station side. We recognize that this can disruptive to some guests.We appreciate your feedback and hope to have the opportunity to welcome you back in the future and provide you with more comfortable stay.
