Note fondée sur 896 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,1 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Hotel top, sauf le reveil forcé de 5h30 !
Publié le 24 mars 2024 sur HotelsHotel vraiment très bien, jolie petite chambre. Personnel très agréable. Gros plus pour le pztit déjeuner qui est vraiment très bien.
Très bon emplacement également.
Le très gros Hic que nous avons eus, c'est dimanche matin l'alarme à incendie qui s'est déclenché à 5h30 du matin et a sonner plusieurs fois pendant une bonne heure donc impossible de rendormir. Il faudrais vraiment régler ce problème car c'est vraiment abusé !
Commentaires de Gestion de l’hôtel
25 mars 2024 par Aleksandr Rogovski Front Office Manager, Gestion de l’hôtel
Dear Raphael,We appreciate your candid review on your recent stay at the Radisson Blu Edwardian Vanderbilt. It's encouraging to hear that you found our hotel enjoyable, the room comfortable, and our staff welcoming. Your compliments on our delectable breakfast and strategic location are also highly appreciated. Regrettably, the incident with the fire alarm was indeed unfortunate, and we understand how disruptive it must have been to your peaceful morning. Please accept our sincere apologies for the inconvenience caused. As a hotel, we are committed to providing our guests with a tranquil environment, so rest assured that your concern about the fire alarm has been duly noted. On a lighter note, we're glad you appreciated our location. Our hotel is indeed nestled in London's South Kensington, a vibrant neighbourhood brimming with fascinating attractions. Not only are we close to Regent’s Park, Knightsbridge and Chelsea, but we are also within walking distance to the Natural History Museum, V&A, and Kensington High Street. This prime location makes our hotel a perfect base for exploring the city's cultural richness and architectural splendour.We hope that despite the issues you faced, you managed to have a memorable time in London. We look forward to having you as our guest again in the future, and we assure you that we will do our best to make your next stay more enjoyable and free of any disturbances.Kind Regards,
par un voyageur
Publié le 7 janv. 2024 sur Expedia
Hôtel idéal pour visiter les musées de Londres, proche du magasin Harrods et des parcs (Hyde Park et St James Park).
J'ai demandé à changer de chambre car la douche de la chambre 112 n'est pas adapté si on fait 1,80 m (trop basse)
Commentaires de Gestion de l’hôtel
8 janv. 2024 par Stephanie A, Gestion de l’hôtel
Thank you for your review and for bringing the issue with the shower in room 112 to our attention. We are glad that you enjoyed our ideal location, close to Harrods, Hyde Park, St James Park and various museums. The Radisson Blu Edwardian Vanderbilt is situated in South Kensington, near Regent's Park, Knightsbridge and Chelsea – all of which are a few minutes' walk away. It's also a great area to visit the Natural History Museum, V&A, Regent’s Park and Kensington High Street.At Radisson Blu Edwardain Vanderbilt we always strive to ensure that all of our guests experience the utmost level of comfort during their stay with us. It is disappointing to hear your shower was too low - we will certainly take this into consideration for further improvements. Thank you again for taking the time to provide your valuable feedback - it is integral part of how we continue enhancing our guests’ experience.Kind Regards,Reception Team Leader
par un voyageur
Publié le 10 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
10 déc. 2023 par William Treacher, Gestion de l’hôtel
We are sorry to hear that you were not completely satisfied with your stay at Radisson Blu Edwardian Vanderbilt. We strive to provide our guests with an excellent experience and are disappointed when we fall short of the mark. We take all customer feedback seriously and would love to know more detail about your visit so that we can work on any areas of improvement. Would you be willing to tell us what didn't meet your expectations? We would be grateful for any additional comments or feedback you may have. Thank you for taking the time to share your thoughts with us.Kind Regards,William TreacherFront Office Manager
par un voyageur
Publié le 24 déc. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
25 déc. 2019 par GRT, Gestion de l’hôtel
Dear guest,
Many thanks for your feedback.
We are really glad to hear that you enjoyed your stay with us.
Looking forward to welcoming you back here at the Radisson Blu Edwardian Vanderbilt Hotel soon.
Kind regards
Guest relations team
par un voyageur
Publié le 18 nov. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
19 nov. 2019 par GR team, Gestion de l’hôtel
Dear guest,
We hope that you are well.
Thank you for the rating.
Kind regards,
The lobby team
par un voyageur
Publié le 6 juill. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
6 juill. 2019 par GRT, Gestion de l’hôtel
Dear guest,
Many thanks for your feedback.
Please be assured that the point/s raised will be followed up by the relevant department in order to improve constantly our service for all our guests.
Kind regards
Guest Relations team
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Convenient location, nice, clean good size room. Reception area could accommodate a few places to sit.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Aleksandr Rogovski, Gestion de l’hôtel
Dear Canan,Thank you for your 5-star review! We're delighted to hear that you enjoyed our convenient location and the nice, clean, and spacious room. We appreciate your suggestion regarding additional seating in the reception area, and we will consider this as we continue to improve our guest experience.We look forward to welcoming you back to Radisson Blu South Kensington soon!Kind regards,Radisson Blu South Kensington
par un voyageur
Publié le 3 oct. 2024 sur Expedia
I have chosen a room with two bed since I was traveling with my father. When I checked in the staff told me that the choice I made was only a request and subjected to availability. they did not care. Their attitude was very bad. Eventually they managed to move me to a room with two beds. They could have just done that in the first place if there was a room available in the first place.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Aleksandr Rogovski, Gestion de l’hôtel
Dear Sterling,Thank you for sharing your experience, and we sincerely apologize for the frustration you encountered during your stay. We regret that the initial handling of your room request was not managed with the care and attention it deserved, and we're sorry for the inconvenience and the negative attitude you experienced from our staff. This is not the level of service we aim to provide.We're glad that a room with two beds was eventually arranged for you, but we understand that this could have been handled better from the start. Your feedback will be shared with our team to improve our service moving forward.We appreciate your understanding and hope you might consider staying with us again in the future.Kind regards,Radisson Blu South Kensington
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Really disappointed by our stay. First room was cramped, and not in line with photos advertised online of rooms shown as ‘premium’
The Second room larger but not handled well in terms of customer service and both rooms had scuffed walls, chipped bed frames, chipped and worn pictures, cracked and poorly repaired sink in bathroom that also should have been cleaner and in better condition given the price point for the room.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Aleksandr Rogovski, Gestion de l’hôtel
Dear Emily,Thank you for sharing your feedback, and we sincerely apologize for the disappointment you experienced during your stay. We're sorry that the room did not meet your expectations and for the issues with the room condition and cleanliness. This is certainly not the standard we aim to provide, and we will be addressing these concerns with our housekeeping and maintenance teams.We understand your frustration, especially regarding the service and the room's overall condition. We’re excited to share that the hotel is scheduled for an upgrade next year, which will address many of these concerns.We appreciate your feedback and hope you might consider giving us another chance in the future for a better experience.Kind regards,Radisson Blu South Kensington
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Wonderful hotel.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Aleksandr Rogovski, Gestion de l’hôtel
Dear John,Thank you for your wonderful review! We're thrilled to hear that you had a fantastic stay at Radisson Blu South Kensington. We look forward to welcoming you back again soon!Kind regards,Radisson Blu South Kensington
