Ratings based on 868 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Dec. 21, 2024
Slow waitstaff hard bed
Comment from Hotel Management
Dec. 22, 2024 by The Radisson Blu Hotel, London Canary Wharf East T, Hotel Management
Dear Bryan,Your recent visit to the Radisson Blu Hotel, London Canary Wharf East and the feedback you have shared are greatly appreciated. It's through such insights that we can continuously strive to enhance our guest experiences.We sincerely regret to hear about your experience with our waitstaff. Rest assured, our team is trained to provide efficient service, ensuring that our guests are attended to promptly. Your feedback is quite unexpected and we are looking into this matter.In regards to your comments about the bed, we understand that comfort is subjective and can vary greatly between individuals. The comfort of our guests is one of our top priorities and we aim to offer a peaceful and relaxing environment for our guests to rest.We hope you will offer us another chance to provide you with the quality experience that Radisson Blu London Canary Wharf East is known for. We value you as our guest and your comfort and satisfaction are our utmost priorities.Yours sincerely,
by A traveller
Posted Oct. 3, 2024 on Expedia
It was nice
Comment from Hotel Management
Oct. 3, 2024 by Guest Relations Team, Hotel Management
Dear Victoria ,It's wonderful to hear that you found your stay at our hotel to be enjoyable. Our team prioritizes creating an atmosphere that is comfortable and welcoming for all of our guests. Your concise yet positive comment truly encapsulates the experience we strive to provide. Every detail, from our rooms to our service, is designed with our guests in mind. It's heartening to know that we were successful in providing a pleasant experience during your visit.Once again, thank you for your kind words. We hope to have the pleasure of serving you again in the future. Best Regards.
by A traveller
Posted Oct. 2, 2024 on Expedia
Comment from Hotel Management
Oct. 3, 2024 by Guest Relations Team, Hotel Management
Dear Rachel,Your succinct review of a "5" rating is greatly appreciated. It speaks volumes about your satisfaction with our hotel, and we are thrilled to know that we were able to deliver an experience that met your expectations.Our team at the hotel is dedicated to providing an ideal space and service for our guests to unwind and relax. Your positive rating reinforces our commitment and motivates us to strive for excellence continually. We hope to have the pleasure of welcoming you back soon and promise to keep up the consistent service that you've experienced during your stay.Best Regards.
by A traveller
Posted Oct. 2, 2024 on Expedia
Thank you for making our last night in London wonderful!
Comment from Hotel Management
Oct. 2, 2024 by Guest Relations Team, Hotel Management
Dear Emily,Your kind words have truly brightened our day! It is indeed a great pleasure to know that we were able to contribute positively to your last night in London.Our team is always dedicated to providing the best possible experiences to our guests. We believe that a hotel stay should be much more than just a place to rest. It should be a memorable part of your journey, filled with warmth, comfort and exceptional service.We are thrilled to hear that your stay with us was wonderful. Your satisfaction is our greatest reward and motivation. We hope your overall visit to London was as enjoyable as your stay with us. If your travels ever bring you back to our wonderful city, we would be delighted to welcome you again at our hotel.Best Regards,
by A traveller
Posted Oct. 2, 2024 on Hotels
Comment from Hotel Management
Oct. 2, 2024 by Guest Relations Team, Hotel Management
Dear Michael,It brings us immense joy to see your perfect score for our hotel. It's heartwarming to know that you had an enjoyable experience with us and we were able to meet your expectations.While we strive to offer the best service and comfortable accommodations to all our guests, it's always a pleasure to see that our efforts have resulted in a memorable stay for you. We believe in creating an environment that makes our visitors feel at home and we're glad to know that we've succeeded in your case.We look forward to having the opportunity to host you again soon. Your satisfaction is our priority and we'll continue to commit ourselves to maintain the standards that you've appreciated. Best Regards.
by A traveller
Posted Sep. 30, 2024 on Hotels
Comment from Hotel Management
Oct. 1, 2024 by Guest Relations Team, Hotel Management
Dear Kim,What a delight to hear your perfect rating of 10 for our hotel! There is nothing more gratifying than knowing that we have provided an experience that exceeds expectations.Your positive feedback serves as a great motivation to our dedicated team. It is their tireless efforts and commitment that ensure our guests have a memorable stay. In our hotel, we believe in the philosophy of providing an exceptional experience to all our guests and it's encouraging to know that we succeeded in your case.We hope that your next visit will be just as pleasant as this one. It is our sincere wish to be your preferred choice for hospitality services the next time you are in town. Thank you once again for your stellar rating and we look forward to the opportunity of welcoming you back in the near future. Best Regards.
by A traveller
Posted Sep. 29, 2024 on Hotels
Comment from Hotel Management
Sep. 30, 2024 by Guest Relations Team, Hotel Management
Dear Aaron,It is indeed heartening to see your rating of 10. Here at our hotel, we strive to provide each of our guests with a stellar experience, and your rating indicates that we have been successful in our endeavour.Our team is dedicated to ensuring that each aspect of your stay, from the moment of check-in to check-out, is handled with utmost professionalism and care. It is always gratifying to know that this dedication is being recognized and appreciated.Your positive feedback is an encouragement that fuels us to strive even harder towards achieving our goal of providing excellent service. We hope that on your next visit, we will be able to provide an experience that matches or even surpasses the one you've had this time.Once again, thank you for your generous feedback. We look forward to welcoming you back to our hotel in the near future.Best Regards.
by A traveller
Posted Sep. 29, 2024 on Hotels
Comment from Hotel Management
Sep. 30, 2024 by Guest Relations Team, Hotel Management
Dear Arron,It's gratifying to see your rating of 8 out of 10. This score reflects a positive experience at our hotel, and we are pleased to know that we played a part in creating a memorable stay for you.We understand that there's always room for improvement and strive to offer an even better experience for our guests. Our hotel's philosophy revolves around ensuring a comfortable and enjoyable stay for all our guests, and your feedback helps us understand where we stand in achieving that goal.We look forward to the opportunity of hosting you again in the future and aim to make your next stay a perfect 10. Warm regards.
by A traveller
Posted Sep. 28, 2024 on Expedia
Comment from Hotel Management
Oct. 1, 2024 by Guest Relations Team, Hotel Management
Dear Adesuwa,It's wonderful to see your five-star rating. Your feedback, though succinct, speaks volumes about your positive experience at our hotel. We are delighted to know that our efforts to provide an exceptional stay have been successful.Our team continually strives to uphold the highest standards in hospitality, and your rating serves as an affirmation of their hard work. It's feedback like yours that motivates us to continue providing the level of service that we pride ourselves on.We look forward to welcoming you back the next time your travels bring you to our city. Safe travels until then.Best Regards,
by A traveller
Posted Sep. 27, 2024 on Expedia
Comment from Hotel Management
Sep. 30, 2024 by Guest Relations Team, Hotel Management
Dear Rebecca,We acknowledge your rating of our hotel and understand that there may have been aspects of your stay that did not fully meet your expectations.Our primary goal is to ensure that all our guests have a comfortable and enjoyable experience. We strive to provide exceptional service and amenities, from our clean and spacious rooms to our attentive staff. While we can't pinpoint specific areas for improvement based on your rating alone, we take all ratings seriously as they help us in our continuous journey to improve our services.If you could provide further details of your stay, we would be more than glad to understand and learn from your insights. Your feedback is valuable in guiding our efforts to provide an even better experience in the future.Looking forward to your next visit and the opportunity to serve you better.Best Regards,
