Note fondée sur 1 168 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,0 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Guest Relation Manager, Gestion de l’hôtel
Dear Rachel,Thank you so much for your perfect 10/10 rating! We truly appreciate your feedback and are delighted to hear that you had a wonderful experience with us. Your satisfaction is our top priority, and we're thrilled that we met your expectations.We look forward to welcoming you again soon!Kind RegardsEdgar FReception Manager
par un voyageur
Merci Nicholas
Publié le 14 juin 2024 sur HotelsUn grand merci à Nicholas qui a rendu mon séjour des plus agréables. Il a fait preuve d un grand professionnalisme en s assurant que ma chambre me convienne (il n a pas hésité à m en proposer plusieurs) et j ai pu remarquer qu il était très apprécié des clients. Je n avais pas gardé un excellent séjour de mon précédent séjour dans cet hôtel mais j’y reviendrai volontiers.
Commentaires de Gestion de l’hôtel
15 juin 2024 par ngp, Gestion de l’hôtel
Dear Sylvie,We are delighted to hear about your positive and enjoyable stay with us at the Radisson Blu Grafton Hotel. It is heartening to know that Nicholas was able to make your experience memorable through his exceptional service and professionalism.Your kind words regarding Nicholas's popularity among our guests are highly appreciated. We aim to provide a great experience to all our guests and it is encouraging to see our efforts reflected in your feedback.We are sorry to hear about your previous stay, but we are glad that we could turn your experience around this time and make it a pleasurable one. We look forward to welcoming you back in the future for an even better stay.Warm Regards,Edgar Furtado Reception Manager
par un voyageur
Small but comfy rooms, efficient staff
Publié le 8 avr. 2024 sur HotelsC'était ma troisième visite au Grafton. Comme toujours, j'ai apprécié l'emplacement idéal de l'hôtel, juste à côté de la station de métro Warren Street (lignes Northern et Victoria) et de nombreux bus. Le personnel est bon, les chambres sont confortables bien que petites.
Commentaires de Gestion de l’hôtel
10 avr. 2024 par Reception Team, Gestion de l’hôtel
Dear Rebecca,It's truly inspiring to read your succinct review, which speaks volumes about your experience at the Radisson Blu Grafton Hotel. Your perfect score brings immense joy to us, and we are glad to know we were able to meet your expectations. Our team goes above and beyond to create a memorable experience for our esteemed guests. Your satisfaction shines through your rating, and it encourages us to continue our efforts to provide top-notch service and hospitality. May we take this opportunity to suggest you enjoy a pre-dinner drink or indulge in a light meal at our intimate bar during your next visit? It is a wonderful way to unwind and soak in the ambience of our hotel. Once again, we appreciate your high praise and look forward to serving you again at the Radisson Blu Grafton Hotel. Kind regards,Tzoulian,Night Receptionist.
par un voyageur
Great location
Publié le 3 mars 2024 sur HotelsGreat service perfect location to go everywhere easily.
Commentaires de Gestion de l’hôtel
3 mars 2024 par ngp, Gestion de l’hôtel
Dear Francois,We are delighted to read that you found our service to be great and appreciated the strategic location of Radisson Blu Edwardian Grafton Hotel. Indeed, our location in the heart of Fitzrovia allows our guests to explore London with ease.Our proximity to a myriad of key attractions such as Regent’s Park and the British Museum, all within less than ten minutes' walk, is certainly a highlight for many of our guests. It's wonderful to know you found this beneficial for your travel plans. Moreover, we are pleased to know you enjoyed the convenience of being a stone's throw away from the West End's many theatres. The Dominion Theatre, the Shaftesbury Theatre, and Soho Place are among the many iconic destinations our guests can easily reach. In addition, we are situated within walking distance of Covent Garden, Soho, and Oxford Street, making our hotel an ideal base for shopping, dining, and sightseeing alike.Once again, thank you for sharing your positive experience. We look forward to welcoming you back on your next trip to London.Warm regards.Nicholas -Supervisor
par un voyageur
Publié le 8 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
8 déc. 2023 par Edgar , Gestion de l’hôtel
Dear Jenna A, Thank you for your positive rating about your stay at the Radisson Blu Edwardian Grafton Hotel, London. We are pleased to hear that you have enjoyed your stay with us and we hope that we can continue to provide a pleasant experience on future visits. We continually strive to provide our guests with an amazing experience and feedback like yours helps us to ensure that the quality of our services remains high. We look forward to welcoming you back soon!Warm regards,Edgar F Lobby Manager
par un voyageur
Publié le 2 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
6 oct. 2023 par Kanij, Gestion de l’hôtel
Dear Sang,Thank you for your review! We're so pleased to hear that you enjoyed our excellent location in London's Fitzrovia, within walking distance of Covent Garden, Soho and Oxford Street. We are especially proud that we are conveniently located just a short walk from the West End's many theatres, such as the Dominion Theatre, the Shaftesbury Theatre and Soho Place. We strive to provide our guests with a memorable experience each time they stay with us. We strive to create an atmosphere that is comfortable and inviting; one that makes our guests want to come back again and again. Our efforts have paid off as we work hard to make sure each guest has an unforgettable stay with us. Ultimately, it is our mission to ensure every guest leaves feeling satisfied with their stay at Radisson Blu Edwardian Grafton Hotel, London. Thank you again for taking the time to share your feedback!Warm regards
par un voyageur
Très bon séjour.
Publié le 1 oct. 2023 sur HotelsTrès bon séjour.
Personnel attentif.
Hôtel bien situé proche restaurant et métro.
Commentaires de Gestion de l’hôtel
3 oct. 2023 par Edgar, Gestion de l’hôtel
Dear Ludwig, Thank you for your review, we really appreciate it. We are very please to hear that you enjoyed the stay with us, specially the location and the Steak & Lobster restaurant. We look forward to welcoming you back at the Grafton Hotel. Warm regards, Edgar F Lobby Manager
par un voyageur
Moyen
Publié le 14 août 2023 sur HotelsLit double petit, matelas pas confortable. Odeur d’égout dans la salle de bain. Chambre bruyante car à côté des portes du couloir en sortie d’ascenseur, dés que quelqu’un passe les portes en bois elles font du bruit. Petit déjeuner très cher et les produits proposés ne changent jamais.
Commentaires de Gestion de l’hôtel
15 août 2023 par Kajla L, Gestion de l’hôtel
Dear Alexandre,Your feedback is essential to us and we are truly sorry to hear about the inconveniences you experienced during your stay at Radisson Blu Edwardian Grafton Hotel. We aim to provide all our guests with a comfortable and satisfying experience, and it seems we were not up to the mark in your case.Rest assured, we are always working towards enhancing our guest's experience and your comments are valuable in this process. We hope that you will consider us again, as we believe we can offer a much more enjoyable stay on your next visit.Warm regards,Kajla LootReception Manager
par un voyageur
Publié le 13 juin 2023 sur Hotels
Commentaires de Gestion de l’hôtel
14 juin 2023 par Edgar, Gestion de l’hôtel
Dear Birol Erdem, thank you very much for your review. We do hope to welcome you back! Warm Regards, Edgar F Lobby Manager
par un voyageur
Publié le 9 juin 2023 sur Hotels
Commentaires de Gestion de l’hôtel
12 juin 2023 par Kajla L, Gestion de l’hôtel
Dear Cindy,Thank you for taking the time to give us your feedback.We are happy to know you enjoyed your time in our 4 star London hotel. Please do let us know if you have any further feedback.We look forward to welcome you back.Warm regards,Kajla LLobby Manager
