Note fondée sur 809 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,7 Service et personnel
3,8 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 nov. 2024 par RADISSON RED, HOTEL AND CONFERENCE,LONDON HEATHROW, Gestion de l’hôtel
Dear Nasser,Thank you for your feedback regarding your stay at Radisson Hotel, Heathrow. We are pleased to hear that you enjoyed your time with us and hope to welcome you back to our hotel in the near future. If we can be of any further assistance please do not hesitate to get in touch.Best regards,Radisson Hotel, Heathrow
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Great hotel superb breakfast. Great gym too.
Checking always takes ages, self checking never works..! Pity.i
Commentaires de Gestion de l’hôtel
1 nov. 2024 par Radisson Hotel , Gestion de l’hôtel
Thank you for taking the time to share your feedback from your visit to the Radisson Red Hotel, Heathrow . We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Red Hotel, Heathrow, I look forward to welcoming you back.Regards,Radisson Red Hotel, Heathrow
par un voyageur
Publié le 22 juill. 2024 sur Hotels
par un voyageur
Publié le 4 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2023 par Radisson hotel, Heathrow, Gestion de l’hôtel
Dear Agnes,Thank you for taking the time to share your feedback. We understand how inconvenient that must have been to expect something and we were not able to fulfil that expectation. Your comments will be shared with the hotel management to ensure a similar incident won't reoccur in the future. We hope for another opportunity to make a more favourable impression in the future.Kind regards,Radisson Hotel, Heathrow
par un voyageur
Publié le 25 févr. 2023 sur Hotels
par un voyageur
Publié le 5 oct. 2024 sur Hotels
Unfortunately I was unable to travel suddenly due to medical reasons and was issued with a not fit to travel note while undergoing tests so I was unable to use
My reservation. I requested some kind of refund based on exceptional circumstances but the hotel wouldn’t accommodate as against policy. Things happen from time to that can’t be helped which can be very stressful for people, I agree having policies is important but certain exceptions to the rule can go a long way. I wouldn’t recommend for this reason.
Commentaires de Gestion de l’hôtel
1 nov. 2024 par RADISSON RED, HOTEL AND CONFERENCE,LONDON HEATHROW, Gestion de l’hôtel
Dear Samantha,Thank you for taking the time to share your detailed feedback. We understand how inconvenient that must have been to expect something and we were not able to fulfil that expectation. Your comments will be shared with the hotel management to ensure a similar incident won't reoccur in the future. We hope for another opportunity to make a more favourable impression in the future.Regards,Radisson Hotel and Conference
par un voyageur
Is this what customer service has become?
Publié le 4 oct. 2024 sur HotelsWhen I entered, there was a big neon sign announcing that there team was there to greet me, but instead I was shuttled to a touch screen to check in on a computer.
The computer could not find my reservation. So I found a person and was told to check in at the desk. Nobody was there, so I had to wait.
When a person arrived, they didn't greet me, barely made eye contact. I handed him my passport.
After a lot of silence, he asked me for my email address, which I found odd. I repeated it to him more than 5 times, and he didn't get. I offered to write it down.
Turns out, he was signing me up for a mailing list for Radisson without my consent.
Then he gave me my key and that was it. If more than 10 words were uttered, I'd be surprised.
Commentaires de Gestion de l’hôtel
9 nov. 2024 par Radisson Hotel and Conference Centre , Gestion de l’hôtel
Thank you for taking the time to share your detailed feedback. We understand how inconvenient that must have been to expect something and we were not able to fulfil that expectation. Your comments will be shared with the hotel management to ensure a similar incident won't reoccur in the future. We hope for another opportunity to make a more favourable impression in the future.
par un voyageur
Publié le 4 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 nov. 2024 par RADISSON RED, HOTEL AND CONFERENCE,LONDON HEATHROW, Gestion de l’hôtel
Dear Kate,We are sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise. We take every precaution to make sure that all guests are affected as little as possible. We hope you will consider us again when you are in the area.Best regards,Radisson Red Hotel, Heathrow
par un voyageur
Publié le 3 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 nov. 2024 par Radisson Hotel and Conference Centre , Gestion de l’hôtel
Thank you for your feedback regarding your stay at Radisson Hotel, Heathrow. We hope to welcome you back to our hotel in the near future. If we can be of any further assistance please do not hesitate to get in touch.
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 nov. 2024 par RADISSON RED, HOTEL AND CONFERENCE,LONDON HEATHROW, Gestion de l’hôtel
Dear Katherine,Thank you for your feedback regarding your stay at Radisson Hotel, Heathrow. We hope to welcome you back to our hotel in the near future. If we can be of any further assistance please do not hesitate to get in touch.Best regards,Radisson Hotel, Heathrow
