Note fondée sur 1 166 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,6 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 août 2024 sur Expedia
The best hotel on south bank
Commentaires de Gestion de l’hôtel
10 août 2024 par SD, Gestion de l’hôtel
Dear Patrice, Thank you so much for your score of 4 out of 5 on Expedia. We are thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back again soon. Warm regards, Guest Engagement Team
par un voyageur
Publié le 14 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 août 2024 par SD, Gestion de l’hôtel
Dear Romain, Thank you so much for your score of 10 out of 10 on Hotels.com. We are thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back again soon. Warm regards, Guest Engagement Team
par un voyageur de MONT TREMBLANT
Publié le 26 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 août 2024 par SD, Gestion de l’hôtel
Dear Richard, Thank you so much for your score of 4 out of 5 on Expedia. We are thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back again soon. Warm regards, Guest Engagement Team
par un voyageur
Publié le 12 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 juin 2024 par SD, Gestion de l’hôtel
Dear Jean Francois, Thank you for taking the time to leave us your4 out of 5 rating on Hotels.com. We are thrilled to hear that you enjoyed your stay with us. We hope to welcome you back again soon. Warm regards, Guest Engagement Team
par un voyageur
Publié le 11 mai 2024 sur Hotels
Très bon séjour, personnel aux petits soins, très à l'ecoute et serviable.
Chambre très calme.
Commentaires de Gestion de l’hôtel
25 juin 2024 par SD, Gestion de l’hôtel
Dear Cedric, Thank you for your kind words! We're delighted to hear that you had a very good stay and found our staff attentive and helpful. It's great to know that you enjoyed the peace and quiet of your room. We look forward to welcoming you back soon! Warm regards, Guest Engagement Team
par un voyageur
Publié le 25 avr. 2024 sur Expedia
Chambre un peu petite pour une famille à 4.
Impossible de ranger les habits avec juste 3 tiroirs .
Autrement le personnel ne parle pas français mais ils essayent tous de nous comprendre.ils sont tous adorables à nous aider et donner des conseils.
Restaurant,petit déjeuner au top
Je recommande sans problème !!!!!
Commentaires de Gestion de l’hôtel
4 juin 2024 par SD, Gestion de l’hôtel
Dear Ancel, Thank you for taking the time to leave us your review and feedback. We are so happy to hear that you and your family enjoyed your stay with us. We hope to welcome you all back again soon. Warm regards, Guest Engagement Team
par un voyageur
Publié le 6 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 avr. 2024 par Guest Engagement Management, Gestion de l’hôtel
Dear Valerie,Thank you for rating us 10/10 on Hotels.com! We truly appreciate your glowing feedback and are delighted that you had such a fantastic experience with us. It's always our goal to provide top-notch service and ensure our guests have a memorable stay. We hope to have the pleasure of welcoming you back again soon for another wonderful stay.Warmest regards,Vanessa Hills-FeltonGuest Engagement Management
par un voyageur
Publié le 8 mars 2024 sur Expedia
Overall amazing experience in this 5 stars hotel that wasn’t overpriced for our stay (3 nights in March 2024).
👍 The liner team is really nice and to see a different message displayed next to the reception everytime we were going down was fun
👍 The staff was very professional and friendly, from the moment we stepped in to the last day of our stay
👍 The view from the rooftop bar was outstanding, and overall the hotel has plenty of interesting amenities (gym and even a cinema !)
👍 The rooms are quite and very comfy, bed extra comfortable, the TV has a mounting system that allows you to put it right in front of the bed an HDMI port accessible from the desk… very smart!
👎 They are not enough transparent about their prices : we got charged an extra £6 per day without being told?! I had to complain after the fact and we got reimbursed. Also there’s items available in the mini-bar, snacks and other useful items, but prices for these were nowhere to be found.
👎 Breakfast is their weak point. For a 5 stars hotels it’s nothing extraordinary, and they charge you extra if you want a latte or cappuccino?! Indecent. They only have basic americano. There was no staff available to make omelets as we like them. They were only offering basic scrambled eggs.
👎 The rooftop 12th Knot bar is very loud at night. The music is so high you can barely hear yourself talk.
Commentaires de Gestion de l’hôtel
10 mars 2024 par Victor Fridman, Gestion de l’hôtel
Dear Amandine, Thank you for sharing your detailed feedback on your recent stay with us! We're thrilled to hear that overall, you had an amazing experience and found our hotel to offer great value for your stay. We're delighted that you enjoyed the friendly and professional service from our staff, the unique messages displayed near the reception, and the outstanding view from our rooftop bar.We're also glad to know that you found our rooms comfortable and well-equipped with amenities like the smart TV mounting system and accessible HDMI port. However, we apologize for the lack of transparency regarding additional charges and pricing information, as well as any inconvenience caused by the noise level at our rooftop bar.Your feedback regarding breakfast is noted, and we'll certainly take it into consideration for future improvements. We aim to provide an exceptional dining experience for all our guests, and we're sorry that this aspect fell short of your expectations.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. If you have any further concerns or feedback, please don't hesitate to reach out to us directly.Warmest,Victor FridmanGuest Engagement Management
par un voyageur
Publié le 31 déc. 2023 sur Expedia
As gold membre Expedia, I had no privilege in this hôtel.
Quiet desappointed
Commentaires de Gestion de l’hôtel
5 janv. 2024 par Victor Fridman, Gestion de l’hôtel
Dear Nabil, Thank you for your feedback!Please note as Gold Member you are entitled to 20% off Food & Beverage. Any room upgrade is subject to availability and cannot be guaranteed. We look forward to welcoming you back soon.Warmest,Victor FridmanGuest Engagement Management
par un voyageur
Publié le 26 déc. 2023 sur Expedia
Aucun avantage pour le statut gold
Commentaires de Gestion de l’hôtel
29 déc. 2023 par Guest Engagement Management, Gestion de l’hôtel
Dear Nabil,Thank you for taking the time to share your feedback with us. We sincerely apologise if your experience did not fully meet your expectations.We would love to gather more details about your specific experience and work towards addressing any concerns you may have had.To ensure we can assist you effectively, could you please reach out to us directly at gem@seacontainerslondon.com. We value your feedback and are committed to making your future stays more enjoyable.Thank you for choosing us, and we look forward to the opportunity to better serve you in the future.Warmest regards,Vanessa Hills-FeltonGuest Engagement Management
