Note fondée sur 935 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,8 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 janv. 2020 sur Expedia
Commentaires de Gestion de l’hôtel
7 janv. 2020 par Kurt Macher, General Manager, Gestion de l’hôtel
Thank you for taking the time to rate us, it is much appreciated. We hope to welcome you back soon!
Kind regards,
par un voyageur
Un service Unique, un site unique!
Publié le 12 juill. 2019 sur HotelsHôtel top. Vue incroyable. La piscine est au 52ème étage et en fait la piscine la plus haute d'Europe!
Et enfin, un service extraordinaire. Un concierge aux petits soins (il m'a fait livrer par un taxi mon bagage au restaurant où je déjeunais avant de rentrer en France et s'est assuré que tout était ok...), un check in très sympa aussi. J'ai fait beaucoup d'hôtels 5* à Londres mais celui-ci a le meilleur service. Sans aucun doute. Bravo!
Commentaires de Gestion de l’hôtel
16 juill. 2019 par Kurt Macher, General Manager , Gestion de l’hôtel
Dear Marc,
What a fabulous comment! Thank you so much for sharing your feedback with us, we sincerely appreciate it. We are delighted to read you enjoyed all aspects of your stay and our hospitality from the heart.
We look forward to welcoming you back soon.
Kind regards,
par un voyageur
Publié le 17 déc. 2018 sur Hotels
Commentaires de Gestion de l’hôtel
18 déc. 2018 par Paul Brackley, General Manager, Gestion de l’hôtel
Dear Sébastien,
Thank you for taking the time to rate us, it is much appreciated. We hope to welcome you back soon!
Kind regards,
par un voyageur
Publié le 1 août 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
3 août 2024 par Kurt, Gestion de l’hôtel
Dear Karen, Thank you so much for your wonderful feedback and perfect rating!We’re delighted to hear that you had a fantastic experience with us. Your kind words mean a lot to our team and motivate us to keep delivering the exceptional service and experiences that we strive for.Thank you once again for choosing Shangri-La The Shard, London.Best regards,Kurt MacherGeneral Manager
par un voyageur
A chance to splurge in the sky
Publié le 31 juill. 2024 sur HotelsThe big thing about this hotel are the views. Whether its from your room, the lobby, one of the 2 bars or the restaurant, the views are terrific and are what you are paying for.
Yes the hotel is now 10 years old and is showing its age in a few places (the odd thing here and there did not work) but you would forgive it anything.
And the prices mean that you will be tested for forgiveness. 50 quid for a cocktail is fighting talk. And I thought the "discretionary room cleaning" tip of 40 a day a bit sharp. But treats never seem to come cheap.
Commentaires de Gestion de l’hôtel
3 août 2024 par Kurt Macher, Gestion de l’hôtel
Dear Roland, Thank you for your detailed feedback and the perfect rating!We’re thrilled to hear that the spectacular views from our hotel contributed to making your stay memorable. We understand that the breathtaking vistas are a significant part of the experience we aim to provide.Regarding the age of the hotel, we continuously work on maintaining and updating our facilities to ensure that our guests have a wonderful stay. Your feedback is invaluable, and we will take note of your observations to make necessary improvements.I’d like to address your concerns about our pricing and service charge policy. The 5% discretionary service charge is a standard practice in many five-star hotels. It is designed to reflect the high level of service we strive to provide. However, we understand that this may not always align with expectations. Thank you again for sharing your thoughts. We hope to have the pleasure of welcoming you back soon and providing an even more exceptional experience.Best regards,Kurt MacherGeneral Manager
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 août 2024 par Kurt, Gestion de l’hôtel
Dear Francisco, Thank you so much for your perfect 5/5 rating! We’re absolutely delighted to hear that you had a wonderful experience with us. Your kind words and high score mean a lot to our team and serve as great motivation for us to continue delivering exceptional service.We look forward to welcoming you back in the future!Best regards,Kurt MacherGeneral Manager
par un voyageur
Publié le 27 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Kurt Macher, Gestion de l’hôtel
Dear Claudia, I wanted to personally thank you for taking the time to rate your recent stay with us at Shangri-La Hotel, The Shard, London. We are thrilled to see that you gave us a perfect score of 10/10!It brings us great joy to know that you had an exceptional experience and that we were able to meet your expectations. Your kind words and perfect rating are truly appreciated by our entire team.We look forward to welcoming you back to Shangri-La Hotel, The Shard, London in the near future. Should you need any assistance with future bookings or have any special requests, please do not hesitate to reach out.Thank you once again for your fantastic review!Best regards,Kurt MacherGeneral Manager
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 août 2024 par Kurt Macher, Gestion de l’hôtel
Dear Francisco, Thank you for taking the time to share your wonderful feedback and for awarding us a perfect score of 5/5! We are delighted to hear that you found our property, staff, and amenities to be top-notch.Your satisfaction is our greatest reward, and your kind words truly inspire us. We look forward to welcoming you back for another exceptional stay in the near future.Best regards,Kurt MacherGeneral Manager
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Great staff..very welcoming, friendly and accommodating..
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Kurt, Gestion de l’hôtel
Dear Gregory, Thank you so much for taking the time to share your feedback regarding your recent stay at Shangri-La The Shard, London. We are thrilled to hear that you had such a positive experience and that our staff made you feel welcomed, friendly, and accommodating.Your kind words are greatly appreciated and will be shared with our entire team. It's always a pleasure to hear when our efforts have made a significant impact on our guests' stay.We look forward to welcoming you back to our hotel in the future. Thank you once again for your perfect rating and your thoughtful feedback.Best regards,Kurt MacherGeneral Manager
par un voyageur
Publié le 22 juill. 2024 sur Expedia
Don't book the iconic city view room if you're planning on getting a bath with a view, this is very conveniently a mark-up item once you've completed your booking.
Rooms are nice, Japanese toilets and washrooms are a high standard.
Area around the Shard is London bridge, which is famously not terrific as an area, especially as far as safety goes.
The hotel will charge you a £200 pre-authorisation as you check in, and there is a bag check and ID check so ensure the name on your booking is the same as your ID.
The view is obviously great, but it's a high price to pay specifically for the view.
Additionally, I booked on the incorrect date, and neither Expedia nor the hotel were willing to refund the booking or even amend the dates to when I had planned. Which is a pretty big fud especially when you're dropping multiples of thousands of pounds for a few nights.
TING Restaurant tasting menu is not great.
GONG Bar also not the best cocktails, notably the Applause cocktail (clap for NHS workers) is pretty tone-deaf, but what can you expect of patrons who don't spend their lives with the rest of us on the ground in the real world.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Kurt Macher, Gestion de l’hôtel
Dear Shahdab, Thank you for sharing your detailed feedback with us. We genuinely appreciate your observations and are sorry to hear about the issues you experienced during your stay.We would like to address your concerns directly. Our Guest Engagement Manager, Bruna Vale, will be reaching out to you shortly via email to discuss your feedback in more detail and work towards a satisfactory resolution.We value your input as it helps us improve and ensure a better experience for all our guests. Thank you once again for your comments, and we hope to have the opportunity to welcome you back in the future.Best regards,Kurt MacherGeneral Manager
