Note fondée sur 939 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
3,8 Service et personnel
4,1 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Recommend
Publié le 28 juin 2024 sur HotelsVery comfortable room, large and well equiped. Friendly service, very good breakfast, very nice restaurant. May be a bit far from city center for certain, but very nice location by the water. Easy to get by by bus and train. Would happily be back.
Commentaires de Gestion de l’hôtel
28 juin 2024 par Guest Relations Team, Gestion de l’hôtel
Dear TravelerThank you for choosing The Chelsea Harbour Hotel & Spa and for sharing your feedback.We are delighted to hear that you found your room comfortable and well-equipped and enjoyed our friendly service, breakfast, and restaurant. While we understand the location may be a bit far from the city center for some, we're glad you appreciated the scenic setting by the water and found transportation convenient.We look forward to welcoming you back for another enjoyable stay.Warm regards,Guest Relations
par un voyageur
Séjour d’Avril 2024
Publié le 24 avr. 2024 sur HotelsNotre séjour, comme les fois passées, a été super.
La chambre était propre et faite tous les jours
Nous reviendrons avec plaisir.
Commentaires de Gestion de l’hôtel
27 avr. 2024 par Mohit Aboti - Guest Relation Manager, Gestion de l’hôtel
Dear DelphineThank you for staying with us again at The Chelsea Harbour Hotel And Spa. We're delighted to hear that you had a great experience and found your room clean and comfortable. We look forward to welcoming you back for another wonderful stay soon!Best regards,Mohit AbotiGuest Relations ManagerThe Chelsea Harbour Hotel And Spa
par un voyageur
Publié le 19 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 févr. 2024 par Mohamed Ibrahim, Gestion de l’hôtel
Dear Delphine,Thank you very much for your stay at the Chelsea Harbour Hotel. I look forward to welcoming you soon in the near future.Kind Regards,Mohamed Ibrahim Front of House Manager
par un voyageur
Publié le 31 août 2023 sur Expedia
Excellent
Commentaires de Gestion de l’hôtel
3 sept. 2023 par Ashwin Schaffter - Guest Relations Officer , Gestion de l’hôtel
Dear Martin, Thank you so much for taking the time to leave us a five-star review. We are thrilled to hear that you had a fantastic experience during your recent stay at our hotel.Warm Regards,Ashwin Schaffter Guest Relations Officer
par un voyageur
Publié le 29 avr. 2023 sur Expedia
Très bien
Commentaires de Gestion de l’hôtel
8 mai 2023 par Mohamed Ibrahim, Gestion de l’hôtel
Dear AbderrahmaneThank you very much for your stay at the Chelsea Harbour Hotel. Many thanks for such a lovely comment and feedbackAt the Chelsea harbour we really proud of our products and service and we are pleased that you enjoyed your stay with us We look forwards welcoming you back soon Kind Regards Mohamed Ibrahim Front of House Manager
par un voyageur
Publié le 24 sept. 2022 sur Expedia
La vue et quartier!
par un voyageur
Top
Publié le 24 févr. 2022 sur HotelsTout est parfait, service très pro
A recommander
par un voyageur de Paris
Publié le 26 déc. 2019 sur Expedia
Excellent établissement, reposant et spacieux ! À refaire
par un voyageur
Mediocre for a 5 star hotel
Publié le 7 oct. 2024 sur HotelsWe had an okay stay. The hotel restaurant service was non-existent - they had one waiter per meal and the waiter was never attentive. We had two breakfasts there (unfortunately not many breakfast options near the hotel) and a dinner there and waited an hour for the food each time. Much of the food we ordered required zero cooking (yogurt with granola, avocado toast...). This was inconvenient especially with two small children. That said, the food tasted very good.
The hotel room was nice and clean, and set up correctly when we arrived (with sofa bed open and a pack n play for our baby). However the pull-out sofa bed was extremely uncomfortable. There were only slats on part of the bed so anyone more than 3 feet tall had part of their body on slats and part basically off the bed.
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Guest Relation Team, Gestion de l’hôtel
Dear Anonymous,Thank you for choosing The Chelsea Harbour Hotel and Spa for your stay, and for sharing your feedback with us. We're glad to hear that you found your room nice, clean, and well-prepared for your family, and that you enjoyed the quality of the food.We sincerely apologize for the delays you experienced in our restaurant, especially with young children, and for the discomfort caused by the sofa bed. Your comments regarding the restaurant service and the sofa bed will be addressed with our team to ensure improvements are made.We truly appreciate your understanding and hope you will give us another opportunity to provide a better experience in the future. Should you have any further concerns, please feel free to reach out directly.Warm regards,Guest Relations Team
par un voyageur
Publié le 5 oct. 2024 sur Expedia
It’s a hidden gem it’s my home away from in London it’s where I always stay you feel like it’s your own place love it
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Luz Bianco, Gestion de l’hôtel
Dear Arun,Thank you for your wonderful words! We’re delighted to hear that you consider our hotel your home away from home in London. It’s truly rewarding to know that you feel so comfortable and welcomed during your stays with us.We look forward to continuing to provide you with that special feeling on your future visits!Warm regards,Guest Relation Team
