Note fondée sur 894 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 mai 2024 par Selim Atias, Gestion de l’hôtel
Dear Catherine, Thank you for your generous 4/5 review. We're thrilled to hear you enjoyed your stay with us. Your feedback is invaluable and will be used to refine our services further. We are committed to aiming for that perfect score on your next visit!Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH
par un voyageur
Amazing stay !
Publié le 22 mars 2024 sur HotelsMon séjour à l’hôtel The Dilly à Londres a été une expérience absolument merveilleuse. Dès mon arrivée, le personnel a été incroyablement accueillant et attentif, veillant à ce que chaque aspect de mon séjour soit parfait. La chambre était somptueuse, alliant un confort exceptionnel à une décoration élégante qui capturait l’essence du charme londonien. Les équipements de l’hôtel, du spa relaxant au restaurant gastronomique, ont largement dépassé mes attentes. La localisation de l’hôtel est également idéale, offrant un accès facile aux merveilles culturelles et historiques de Londres. Je recommande vivement The Dilly à quiconque cherche une expérience cinq étoiles dans cette ville magnifique. Un grand merci à toute l’équipe de The Dilly pour avoir rendu mon séjour inoubliable.
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My stay at The Dilly in London was an absolutely delightful experience. From the moment I arrived, the staff were incredibly welcoming and attentive, ensuring that every aspect of my stay was perfect. The room was luxurious, blending exceptional comfort with elegant decor that captured the essence of London’s charm. The hotel’s amenities, from the relaxing spa to the gourmet restaurant, far exceeded my expectations. The location of the hotel is also ideal, providing easy access to London’s cultural and historical wonders. I highly recommend The Dilly to anyone looking for a five-star experience in this beautiful city. A huge thank you to the entire team at The Dilly for making my stay unforgett
Commentaires de Gestion de l’hôtel
26 mars 2024 par Selim Atias, Gestion de l’hôtel
Dear Rose, We are sincerely grateful for your generous 10/10 rating and are delighted that our location in the vibrant heart of London's Piccadilly contributed significantly to your experience. It's heartening to hear that the efforts of our dedicated team exceeded your expectations, providing you with memorable service that stood out during your stay.Our commitment to excellence is fuelled by such positive feedback, and we're thrilled that The Dilly has become a home away from home for you. We look forward to the pleasure of welcoming you back soon and are excited to offer you another exemplary stay, filled with the same warmth and exceptional service that you've come to appreciate.Once again, thank you for choosing The Dilly Hotel. It is our honour to have hosted you, and we eagerly await your return to what we hope will continue to be your preferred hotel in London.With heartfelt thanks and best wishes,Yours sincerely,Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH
par un voyageur
Au top!!
Publié le 22 févr. 2024 sur HotelsSituation géographique au top et le personnel super!! Malgré une mauvaise insonorisation des chambres, je recommande vivement cet hôtel! En tout cas pour moi, c’est ma nouvelle adresse pour Londres.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Selim Atias, Gestion de l’hôtel
Dear Fatima,Thank you for taking the time to share your feedback. We regret to hear that your experience fell short of expectations, as indicated by your rating. As part of the Leonardo chain, we're excited to announce our refurbishment plans, set to commence by the end of this year. These enhancements are aimed at providing a superior product and improved facilities. We hope to have the opportunity to welcome you back in the future to experience our renewed offerings.Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH
par un voyageur
Publié le 25 déc. 2023 sur Expedia
Hôtel très moyen, ne mérite pas les 5 étoiles. Chambre petite, et trop chaude ( mauvaise réglage du chauffage).
Commentaires de Gestion de l’hôtel
2 janv. 2024 par Selim Atias, Gestion de l’hôtel
Dear Abdullah, We sincerely appreciate you taking the time to share your feedback following your stay at The Dilly Hotel. It is heartening to know that our strategically central location, proximate to a myriad of London's attractions, contributed positively to your experience.I am pleased to share with you that The Dilly Hotel, being a distinguished part of the Leonardo Chain, has exciting refurbishment plans on the horizon, set to commence in the upcoming year. These enhancements will undoubtedly allow us to present an improved array of products and facilities for our valued guests such as yourself. It would be our pleasure to extend a warm welcome to you once again, and we look forward to being your home in the heart of London in the near future. Yours sincerely, Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH
par un voyageur
Publié le 25 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
2 janv. 2024 par Selim Atias, Gestion de l’hôtel
Dear Anita,Thank you for taking the time to share your feedback. We regret to hear that your experience fell short of expectations, as indicated by your rating. As part of the Leonardo chain, we're excited to announce our refurbishment plans, set to commence by the end of this year. These enhancements are aimed at providing a superior product and improved facilities. We hope to have the opportunity to welcome you back in the future to experience our renewed offerings.Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH
par un voyageur
Hotel sale
Publié le 16 oct. 2023 sur HotelsSdb salle, clim HS, literie de mauvaise qualité, des detritus partout dans les couloirs, impossible d’ouvrir une fenetre pour respirer, robinets qui fuient, pas de pression d’eau…tous ces defauts sont inapropriés pour un 5 etoiles
Commentaires de Gestion de l’hôtel
17 oct. 2023 par Selim Atias, Gestion de l’hôtel
Dear Virginie,We sincerely appreciate you taking the time to share your feedback following your stay at The Dilly Hotel. I am pleased to share with you that The Dilly Hotel, being a distinguished part of the Leonardo Chain, has exciting refurbishment plans on the horizon, set to commence in the upcoming year. These enhancements will undoubtedly allow us to present an improved array of products and facilities for our valued guests such as yourself. It would be our pleasure to extend a warm welcome to you once again, and we look forward to being your home in the heart of London in the near future. Yours sincerely, Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH
par un voyageur
Publié le 23 sept. 2023 sur Expedia
Tres près de tout service impeccable déjeuner extra
Commentaires de Gestion de l’hôtel
29 sept. 2023 par Selim Atias, Gestion de l’hôtel
Dear Cecile,We sincerely appreciate you taking the time to share your feedback following your stay at The Dilly Hotel. It brings us great joy to learn that our hotel's central location was to your liking and that our dedicated team succeeded in exceeding your expectations.We eagerly anticipate the opportunity to welcome you back to your home in the heart of London soon.Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH
par un voyageur
Publié le 20 août 2023 sur Expedia
Superbe localisation
Commentaires de Gestion de l’hôtel
6 sept. 2023 par Selim Atias, Gestion de l’hôtel
Dear Maxime,Thank you so much for taking the time to leave us such a fantastic rating of 5/5! We are thrilled to hear that your experience at The Dilly Hotel exceeded your expectations and that our team was able to make your stay truly memorable.Your feedback means a lot to us, and we appreciate your kind words. We look forward to the opportunity to host you again in the future. We can't wait to welcome you back for another wonderful stay!Yours sincerely, Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH
par un voyageur
Publié le 8 janv. 2023 sur Expedia
Depuis qu’il n’appartient plus à la chaîne Méridien, l’évolution de cet hôtel s’apparente à un lent naufrage ( installations vieillissantes) et les prestations du petit déjeuner sont franchement pitoyables. Seul demeure son emplacement, avantage réel mais désormais insuffisant en ce qui me concerne.
Commentaires de Gestion de l’hôtel
19 janv. 2023 par John - Guest Relations Manager, Gestion de l’hôtel
Dear Christophe, Thank you for your feedback. We're sorry to hear that you didn't have a perfect stay with us. We do our best to make sure all our guests have a great experience with us. Warm wishesJohn - Guest Relations Manager
par un voyageur
Good stay at the Dilly
Publié le 18 déc. 2022 sur HotelsPleasant stay but I am a little bit disappointed with the level of service although we were moved to another room in which the heating was difficult to control/adjust. We could get an extra chair. Missing from the main room is a mirror.
The hotel is ideally located and we did have a very nice light dinner in the Terrace overlooking Picadilly while it was snowing heavily outside.
Commentaires de Gestion de l’hôtel
19 janv. 2023 par John - Guest Relations Manager, Gestion de l’hôtel
Dear Christophe, Thank you for taking the time to leave a review. We're sorry to hear that your overall experience was not up to your expectations. Our staff strive to make every guest feel welcome and included, and we're sorry if that wasn't the case during your visit. I'll be sure to pass on your feedback so that we can continue to improve the service. Warm regards, John - Guest Relations Manager
