Note fondée sur 300 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,9 Service et personnel
4,7 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Paris
Publié le 30 nov. 2018 sur Expedia
Maison hôtel très accueillante.
Les chambres bien que petites (Je parle uniquement de la queen size)sont très bien équipées et très propres.
L’accueil est très chaleureux et souriant.
Le petit déj très convenable .
On se sent comme chez soi et c’est très agreable
Commentaires de Gestion de l’hôtel
2 déc. 2018 par Michelle Devlin, Gestion de l’hôtel
Chère invité(e) ,
Merci beaucoup pour votre commentaire. Nous voudrions vous voir à la prochaine fois.
Sincèrement
Michelle Devlin
General Manager
par Diane
Joli pré Christmas à Londres
Publié le 22 nov. 2017 sur HotelsJ’ adoré mon séjour à Londres, et l’Hotel Egerton a contribué au succès de mon séjour. Un personnel adorable, une localisation extra, et une très jolie chambre. Tout était parfait. Je le conseille à mon entourage
Commentaires de Gestion de l’hôtel
29 nov. 2017
Dear Guest, Thank you very much for taking to the time to write such a kind review. We are delighted that you enjoyed your stay and hope to welcome you back in the near future. Kindest Regards, Michelle Devlin, General Manager
par un voyageur
Hôtel charmant
Publié le 24 nov. 2016 sur HotelsSéjour agréable, hôtel très bien placé, quartiers charmants. Chambre parfaite mais lit très inconfortable....
par un voyageur
Publié le 5 oct. 2024 sur Expedia
We loved every minute of our stay at The Egerton House. The staff was outstanding and always accommodated our requests! We especially loved the martinis in the bar made by the friendliest bartender!
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Michelle Devlin, General Manager, Gestion de l’hôtel
Dear Wendy, I would like to thank you for your very kind words and 5 star review score. It is wonderful to read that you had such an enjoyable stay with us at The Egerton House Hotel.I am very happy to also read that you loved every minute of your stay and that you found our team to be outstanding and always ready to offer their assistance. Our goal is to always go above and beyond and I am delighted to see this reflected in your feedback. We would be be honoured to welcome you back once again and I know that our bartender will be awaiting your return with another ice cold martini, or two.Warmest Regards,Michelle DevlinGeneral Manager
par un voyageur
Publié le 28 sept. 2024 sur Expedia
From the day of booking our reservation the customer service was exceptional. In the weeks leading up to our arrival the staff continued to maintain contact and offer assistance in making reservations for our visit. The customer service continued throughout our visit. Every individual was courteous and helpful. I hope to return to this hotel in the future.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Michelle Devlin, General Manager, Gestion de l’hôtel
Dear Rachel,I am very happy to read that your stay with us was enjoyable one, not only from your arrival at the hotel but from the moment you made your reservation. A very sincere thanks for your wonderful review and 5 star feedback.It is wonderful to hear that our team made such a positive impression from the very beginning with their assistance and exemplary service. I will most certainly pass along your kind words and I know that they, like myself, will be happy that you had such an unforgettable stay. We hope to have you return also and we look forward to welcoming you back once again in the near future.Kind regards,Michelle DevlinGeneral Manger
par un voyageur
Publié le 27 sept. 2024 sur Expedia
The staff was wonderful and very attentive. The location is wonderful, centrally located near good restaurants, shopping and museums. I definitely recommend it and plan on staying there again.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Michelle Devlin, General Manager, Gestion de l’hôtel
Dear Leslie,My sincerest thanks for your full marks review score and my deepest gratitude for your kind words on your time as our guest.I am very happy to hear that your stay was an enjoyable one and that from the location to the attentiveness of the team, everything together contributed to an enjoyable experience. A very special thank-you for your compliments on our wonderful team members. I know that they will be very happy to hear that they, along with the hotel, left such a lasting impression.It is a delight to hear you are already planning your return and if there is anything we can do, so that a future visit is as memorable as the first then please do contact us. Warm Regards,Michelle DevlinGeneral Manager
par un voyageur
Publié le 27 sept. 2024 sur Expedia
I cannot say enough wonderful things about our experience at Egerton House Hotel! From the moment we arrived, we were greeted by the friendliest staff who went above and beyond to ensure our stay was perfect. They were incredibly accommodating and helpful, especially when it came to navigating around London. Their local insights truly enriched our visit!
However, the highlight of our stay was undoubtedly the honesty of the housekeeping team. On our first night, my husband and I inadvertently left our credit cards and other valuables out on the table while the room was being cleaned. To our astonishment, when we returned, everything was exactly as we had left it—nothing was missing! This level of integrity is a testament to the hotel’s values and made us feel incredibly safe and secure during our stay.
If you’re looking for a place that combines luxury with genuine care for their guests, Egerton House Hotel is the perfect choice. We left with our hearts full and memories to cherish. We can’t wait to return! Thank you to the entire team for making our trip so special!
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Michelle Devlin, General Manager, Gestion de l’hôtel
Dear Myla,It was as much pleasure to read through your review as it was to have you as our guest. So I am delighted to see that your stay left such positive and rememberable memories.Thank-you also for setting the time to share your review and glowing feedback with us. Your 5 star review score and compliments are most appreciated. To hear that from the moment you arrived you experienced the warm and attentive service that The Egerton House Hotel is know for is very pleasing indeed. Your comments on the integrity and honesty of our Housekeeping does genuinely make me very happy to hear. Our aim is for you to feel as though we are your luxury Home away from home, With you feeling incredibly safe and secure for the duration of your visit.It is a visit that we hope you will have the pleasure of repeating in the hopefully not too distant future. We can not wait to welcome you back and if we can be of any assistance in ensuring your next stay continues to exceed your expectations, then do let us know.Warm Regards,Michelle DevlinGeneral Manager
par un voyageur de New Orleans
Publié le 15 sept. 2024 sur Expedia
This was such a great option for my one night in london. I wanted to stay for a week. I will be back. Very close to Harrod’s if that’s on your to do list.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Michelle Devlin, Gestion de l’hôtel
Dear Melody,Thank you so very much for your 5/5 rating of your recent stay with us here at The Egerton House Hotel which we are all very much appreciative of. May I also take the opportunity to thank you for making special mention of your desire to stay for a longer period of time on your next visit to London and that you found our location and close proximity Harrods to work out well for the purposes of your visit to London. It is wonderful to hear that you thought your visit to our townhouse hotel to be a true home away from home experience. That is really kind and generous and much, much appreciated by all of the Egerton team. In the meantime, I wish you a most pleasant and relaxing evening ahead. Kindest regards Michelle Devlin General Manager
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Michelle Devlin, Gestion de l’hôtel
Dear Joseph,Thank you so very much for your 10/10 score of your recent stay with us here at The Egerton House Hotel. Your feedback is much appreciated and I made sure to share your comments with the entire team. We will very much look forward to your return visit which we trust will be very soon. If you need any assistance with anything whatsoever with your next stay, please do not hesitate to let us know. We are all here to help you in any way, shape or form. In the meantime, have a lovely rest of your day. Kindest regards Michelle Devlin General Manager
par un voyageur de Atlanta
Publié le 13 sept. 2024 sur Expedia
This property is located in a great area of London (Kensington) in a posh neighborhood with lots of dining and shopping options as well as located close to great museums.
Although the rooms are small, they are comfortable. The public spaces are great and the staff is wonderful.
Our only recommendation is to configure the bathrooms to more convenient for placing personal items, including a spot to hang up wet towels.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Michelle Devlin, General Manager, Gestion de l’hôtel
Dear John,I would like to thank you for your review and wonderful feedback. I am very happy to hear that you enjoyed your stay with us.It is very pleasing to see that you thoroughly enjoyed our quiet, but excellently located, location. With so many restaurants, shops and many leading museums right on our doorstep. A special thank-you for your comments on our wonderful team and the service that they provided during your time as our guest. I will most definitely pass along you kind words and share it with the team.On your feedback for the improvements for the bathrooms. This is most appreciated and something that we always take onboard and act on. We are currently looking into the renovation of our bathrooms, so any and all feedback is welcomed. I know I speak for the whole team when I say that we would be delighted to welcome you back and to say that we will always be on hand for any future reservation enquiries. Warm Regards,Michelle Devlin General Manager
