Ratings based on 949 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 27, 2024 on Hotels
Staff are always welcoming and friendly. Amazing hotel.
Comment from Hotel Management
Aug. 28, 2024 by raghu, Hotel Management
Thank you for your kind words! We're thrilled to hear that you had such a positive experience with our staff and enjoyed your stay at our hotel. We strive to make every guest feel welcome and at home, and it's wonderful to know we succeeded. We look forward to welcoming you back on your next visit!
by A traveller
Posted Aug. 26, 2024 on Hotels
Comfy bed in lovely Room on two floors - not for those who run to the bathroom at night!
115 very noisy pipes running water sound woke us hourly from 6am-
Comment from Hotel Management
Sep. 1, 2024 by Adriana, Hotel Management
Dear guest, Thank you for your feedback! We're glad you enjoyed the bed and the room's layout. We apologize for the noise issue and will investigate to ensure a better experience in the future.
by A traveller
Posted Aug. 25, 2024 on Hotels
Comment from Hotel Management
Aug. 27, 2024 by Renzo, Hotel Management
Dear Josh,Thank you for your perfect 10/10 rating! We’re delighted to know you had an excellent stay.We look forward to welcoming you back for another great experience!Warm regards, Renzo Moises Front Desk Lansbury Heritage Hotel
by A traveller
Posted Aug. 24, 2024 on Hotels
Comment from Hotel Management
Aug. 27, 2024 by Renzo, Hotel Management
Dear Guest,Thank you for your perfect 10/10 rating! We’re delighted to know you had an excellent stay.We look forward to welcoming you back for another great experience!Warm regards, Renzo Moises Front Desk Lansbury Heritage Hotel
by A traveller
Posted Aug. 16, 2024 on Expedia
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Comment from Hotel Management
Aug. 19, 2024 by Rahima, Hotel Management
Dear Joanna,Thank you so much for your kind review! We are thrilled to hear that you had such a positive experience during your stay with us. Your feedback is truly appreciated and inspires our team to continue delivering exceptional service.It was a pleasure having you as our guest, and we’re delighted that we could make your stay memorable. We look forward to welcoming you back whenever your travels bring you our way.Thanks again for your kind words!Best regards,Reception team .
by A traveller
Awful
Posted Aug. 11, 2024 on HotelsThe front desk staff were incredibly rude after they downgraded our room but made us pay more for the stay.
The “Apr” downstairs smelled like someone was dead in the back.
Comment from Hotel Management
Aug. 12, 2024 by Hotel Team , Hotel Management
Good Afternoon Michael,Thank you for your feedback regarding your recent stay at Lansbury. We appreciate you taking the time to share your thoughts.As mentioned, the Lansbury Club Rooms do not accommodate infants for health and safety reasons, which are clearly outlined on our website. Due to this policy, we moved you to the Lansbury Classic Room swiftly to better suit your needs. Our team made every effort to assist you during your stay, although we noticed that there were challenges in communication as you were using foul language .We want to clarify that our team was doing their utmost to provide a solution, but we understand that our establishment may not have met your expectations. Additionally, we assure you that the Lansbury maintains high standards of cleanliness and comfort, contrary to your description.We wish you all the best in your future travels.
by A traveller
Posted Aug. 7, 2024 on Hotels
Comment from Hotel Management
Aug. 8, 2024 by Adriana, Hotel Management
Dear Guest, Thank you so much for the perfect rating! We’re thrilled to hear you had a wonderful stay and appreciate your positive feedback. We look forward to welcoming you back in the future!Best regards,AdrianaLansbury Heritage Hotel
by A traveller
Posted Aug. 6, 2024 on Expedia
This is our second time at the Lansbury. On both occasions, the rooms have been excellent. Very clean, well maintained and with much needed air conditioning on a warm day.
The breakfasts could offer a bit more selection, but that's just a minor point.
Comment from Hotel Management
Aug. 8, 2024 by Rahima, Hotel Management
Dear Richard,Thank you for taking the time to share your feedback and for returning to Lansbury for a second visit. We are delighted to hear that you found our rooms to be excellent, clean, and well-maintained, and that the air conditioning was appreciated on warm days.We also appreciate your input regarding the breakfast selection. Your comments are valuable, and we will certainly consider them as we look for ways to enhance our offerings.Thank you once again for your kind words and constructive feedback. We look forward to welcoming you back in the future.Best regards,Front desk.
by A traveller
Pleasant stay
Posted Aug. 5, 2024 on HotelsThis hotel is furnished to a high standard and easily accessible from Canary Wharf. We liked the split level room and appreciated having air conditioning during a heatwave. The room was not maintained to the highest standard - there were stains on the carpet, missing crystals on the chandelier, scratches on the walls. As the hotel takes a £100 security deposit I would have hoped these things would be remedied and it did make me concerned that I would be blamed for these issues. The staff were friendly and helpful. Overall we had a good stay.
Comment from Hotel Management
Aug. 8, 2024 by Adriana, Hotel Management
Dear Sian, Thank you for your feedback. We’re pleased you enjoyed the high standard of furnishings and the convenience of our location. We apologize for the maintenance issues you encountered and will address them to ensure a better experience for future guests. It’s great to hear that our staff were helpful and that you had an overall good stay. We hope to welcome you back soon.Best regards,
by A traveller
staff are unprofessional
Posted Jul. 28, 2024 on HotelsThe room was beautiful however a few minor hiccups were dealt with poorly. We were woken at 7.00-7.30 by a lot of noise outside our door - we felt this was the cleaners. We were told they start at 9 (which we knew wasn’t truthful as they were outside our door at 8.30 when we came out) the sauna and steam weren’t at a reasonable temperature so we were underwhelmed by that and we have just been back having left some items in the room to be told they have been put in the bin. We feel this is theft and completely unacceptable. My friend spoke to the receptionist about the minor issues this morning and as told somebody would contact her today. Apart from the theft, we feel the other issues would have been easily resolvable if we had felt listened to, weren’t laughed at (which we feel was unprofessional however it was viewed) and if we were given a simple apology however our main issue was how it was dealt with and when my friend tried to address this again before we left, she had two members of staff talking over her. from this moment, we went from underwhelmed to completley appalled - not to mention how abrupt the member of staff was in the restaurant this morning, which again, was not addressed.
Comment from Hotel Management
Jul. 29, 2024 by Hotel Management , Hotel Management
Dear Ashleigh,Thank you for your review. We take all feedback seriously and strive to provide the best experience for our guests. We would like to suggest that you review our hotel policy for clarity. We are a boutique hotel and politely ask guest to dress appropritely in a dinin room not a bathrobes.Regarding your concern about the missing Galaxy chocolate bar, we want to assure you that our staff members have been with us for years and maintain a high level of professionalism. Accusing them of theft without concrete evidence is unwarranted, and taking items from housekeeping trolleys is definitely not acceptable.We understand that your experience with us did not meet your expectations, and we wish you all the best in finding a hotel that better suits your needs Lansbury Heritage Hotel is definately not for you.
